PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Asus and Dell as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Asus
Dell

Asus and Dell Overview

Total reviews
286
801
Company responses
0
0
Issues resolved
1
6

Asus and Dell Consumer Ratings

Rank
281 out of 1792 in Appliances and Electronics category
417 out of 1792 in Appliances and Electronics category
Product or Service Quality
227 in category
276 in category
Customer service
273 in category
289 in category
Website
305 in category
338 in category
Price Affordability
293 in category
336 in category

Asus and Dell Rating Details

Product or Service Quality
1.7 (98 reviews)
1.5 (178 reviews)
Reviewer's quote

Useless Live Chats, useless telephone conversations, endless transfers with long wait times, unavailable supervisors, suggestion to email with only possibility of satisfaction, lackluster customer service, no cancellation policy on order just placed, impossible online set up directions..

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...Maybe instead of outsourcing customer service to India or the Far East they should hire Americans to take care of problems with their horrible computers. They use to be such a great company now I wouldn't recommend them to my worse enemy. HORRIBLE all the way around from customer service to product..

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Customer service
1.3 (97 reviews)
1.3 (206 reviews)
Reviewer's quote

What I have an issue with is the customer service and the warranty, or I should say lack there of. I purchased through Amazon about a week ago and when going through the registration process on the laptop, I noticed I was already expired by two months. How and why this is was beyond me so I called...

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...This is totally unacceptable, and their customer service is impotent to help the consumer. This is not a one a done, this is my 4th Dell. I am deeply disappointed to where their company is devolving..

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Website
2 (89 reviews)
1.8 (163 reviews)
Reviewer's quote

...I went on the ASUS website and tried to get an RMA and couldn't even find the model number. I had to go through their very slow and annoying online chat. When I did, I was told the warranty had expired in September...

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I purchased a new Dell XPS13 on 5-25-2020 from their Outlet website. My order was canceled without my knowledge. I contacted C/S and after a lengthy discussion they said there was a hold on my account and that I needed to call their Verification Team and gave me a phone number...

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Price Affordability
2.3 (79 reviews)
2.1 (156 reviews)
Reviewer's quote

...Should've been 1/4 the price. Absolute piece of ***..

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...After picking everything I wanted, the price was listed and I was to get free shipping. After I ordered it, I found it was more than the price quoted so I looked back at the invoice and found they added a year of anti-virus software at $44. 69, a year of in-home service for $39...

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Asus and Dell Pros and Cons

Pros
  • Pricing
  • Good first impression
  • Nice looking laptop
  • I was coned riped off lied to false addvertsment
  • Fooling customers
  • Product
Cons
  • Customer service
  • Customer support bad quality
  • Way they troubleshoot
  • Customer service
  • Service and product
  • Worst customer service

Asus and Dell Most Positive Reviews

Top rated reviews
5

Hello sir or mam im a zenfone 5 user i recently changed my zenfone's graphics settings now i can't find the settings...

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5

Bought a Dell i3 for my 50th Birthday, from my Husband. Wanted windows 8.1 to purchase. Initial response from Dell was...

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5

Before Asus relocated its factories to Red China, it was the best motherboard maker on the planet. Afterwards, quality...

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5

Dell has to be the worst when it comes to ordering one of there products. Order a pc tower 2 hours, try to order a new...

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Asus and Dell Most Critical Reviews

Lowest rated reviews
1

Have you ever had a customer service rep hang up on you? Well, I just did, courtesy of Asus! What terrible terrible "ser...

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1

I bought a dell laptop, Inspiron 3520, which has a display issue as seen in the picture below. Patiently I have been coo...

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1

Asus has got to be the worst company on the planet, I bought an Asus laptop, it developed charging problems less than 6...

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1

I had a problem with my computer on the 6th of October. After more than a month with endless calls to get it fixed, Dell...

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Asus and Dell Latest Reviews

Recent published reviews
1.1

My new chromebook purchase from Amazon will not charge. I've emailed Asus 3 time completed 2 RMA and called their toll...

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No votes

Called to purchase wire mouse for laptop computer. Received a keyboard bigger than laptop very awkward and mouse. I was...

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1

I updated the BIOS in my laptop with the help of their tech online. It was bricked! Many emails later they said keep...

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1

I purchased the Dell Inspiron 5375 gaming computer and have regretted it ever since. This particular piece of crap has...

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Asus and Dell Products and Services

Most reviewed product and services
  • Asus Laptop (83 reviews)
  • Asus Repair (33 reviews)
  • Asus Tablet (31 reviews)
  • Dell Laptop (252 reviews)
  • Dell Desktop Computer (61 reviews)
  • Dell Customer Care (51 reviews)