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Asurion

Telecommunications
  • 1 ISSUES RESOLVED
  • 460 TOTAL REVIEWS
  • $170K CLAIMED LOSSES
  • $909 AVERAGE LOSS
1.3
Customer service
Website
Reliability
Diversity of Products or Services
Billing Practices
  • Promptly issued device 2
  • Customer service 1
  • Ease of online claim 1
  • Efficiency 1
  • First line agents 1

Customers don't like

  • Worst customer service18
  • Poor delivery service of products9
  • Being hung up on5
  • Would not answer my questions5
  • Customer service4
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Verizon

Telecommunications
  • 12 ISSUES RESOLVED
  • 2167 TOTAL REVIEWS
  • $540K CLAIMED LOSSES
  • $841 AVERAGE LOSS
1.6
Customer service
Website
Reliability
Diversity of Products or Services
Billing Practices
  • Internet 6
  • Coverage area 4
  • You are a bunch of overcharging crooks 4
  • Have occasional customer service people who are awesome 3
  • Tv 3

Customers don't like

  • Incompetent customer service29
  • Poor service19
  • Customer service8
  • Bait and switch7
  • Told one thing and going doing another5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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