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Asurion

Telecommunications
  • 5 ISSUES RESOLVED
  • 668 TOTAL REVIEWS
  • $1.3M CLAIMED LOSSES
  • $5K AVERAGE LOSS
1.3
Customer service
Reliability
Website
Exchange, Refund and Cancellation Policy
Billing Practices
  • Thought of having insurance when i paid for it 3
  • Promptly issued device 3
  • Ease of online claim 3
  • Efficiency 2
  • Quickeness of replacement 1

Customers don't like

  • Worst customer service21
  • Customer service10
  • Poor delivery service of products9
  • Would not answer my questions6
  • Worst cusotmer service5
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Verizon

Telecommunications
  • 13 ISSUES RESOLVED
  • 2306 TOTAL REVIEWS
  • $650K CLAIMED LOSSES
  • $966 AVERAGE LOSS
1.6
Customer service
Reliability
Website
Exchange, Refund and Cancellation Policy
Billing Practices
  • Internet 6
  • You are a bunch of overcharging crooks 5
  • Customer service 4
  • Coverage area 4
  • Tv 3

Customers don't like

  • Incompetent customer service25
  • Customer service20
  • Poor service19
  • Bait and switch7
  • Sales practices6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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