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Asurion

Telecommunications
  • 4 ISSUES RESOLVED
  • 556 TOTAL REVIEWS
  • $190K CLAIMED LOSSES
  • $886 AVERAGE LOSS
1.2
Customer service
Reliability
Website
Billing Practices
Diversity of Products or Services
  • Ease of online claim 3
  • Thought of having insurance when i paid for it 2
  • Promptly issued device 2
  • Efficiency 2
  • First line agents 1

Customers don't like

  • Worst customer service19
  • Poor delivery service of products8
  • Customer service8
  • Would not answer my questions5
  • Worst cusotmer service5
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Verizon

Telecommunications
  • 13 ISSUES RESOLVED
  • 2247 TOTAL REVIEWS
  • $560K CLAIMED LOSSES
  • $847 AVERAGE LOSS
1.6
Customer service
Reliability
Website
Billing Practices
Diversity of Products or Services
  • Internet 6
  • You are a bunch of overcharging crooks 5
  • Customer service 4
  • Coverage area 4
  • Tv 3

Customers don't like

  • Incompetent customer service25
  • Poor service19
  • Customer service8
  • Bait and switch7
  • Told one thing and going doing another5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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