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Asurion

Telecommunications
  • 2 ISSUES RESOLVED
  • 519 TOTAL REVIEWS
  • $180K CLAIMED LOSSES
  • $889 AVERAGE LOSS
1.3
Customer service
Reliability
Website
Diversity of Products or Services
Billing Practices
  • Promptly issued device 2
  • Ease of online claim 2
  • Thought of having insurance when i paid for it 1
  • First line agents 1
  • Customer service 1

Customers don't like

  • Worst customer service14
  • Poor delivery service of products7
  • Would not answer my questions5
  • Being hung up on5
  • Customer service4
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Straight Talk Wireless

Telecommunications
Has verified representatives
  • 5 ISSUES RESOLVED
  • 1591 TOTAL REVIEWS
  • $180K CLAIMED LOSSES
  • $360 AVERAGE LOSS
1.8
Customer service
Reliability
Website
Diversity of Products or Services
Billing Practices
  • Price 15
  • Unlimited plan has served me well 11
  • Service plan 5
  • I could go almost anywhere in the us and use my phone 5
  • Cost 4

Customers don't like

  • Customer service staff20
  • Misleading terms of service12
  • Refusal to help5
  • Quaility of language4
  • Lied to by employees and manager4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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