PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SquareTrade and Asurion as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SquareTrade
Asurion

SquareTrade and Asurion Overview

Total reviews
513
1338
Company responses
0
0
Issues resolved
8
14

Asurion was first mentioned on PissedConsumer on Feb 25, 2008 and since then this brand received 1338 reviews. It is 825 reviews more than SquareTrade received since Sep 1, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with SquareTrade customer support team than with Asurion customer service.

SquareTrade and Asurion Consumer Ratings

Rank
111 out of 1481 in Insurance category
231 out of 1481 in Insurance category
Customer service
98 in category
159 in category
Product or Service Quality
109 in category
182 in category
Website
104 in category
180 in category

According to consumer ratings and reviews, SquareTrade ranks 120 points higher in the Insurance category than Asurion. People gave SquareTrade 1.5 stars for Customer service criterion in Insurance category and it is 355 points higher than the worst rated brand in this category. At the same time, Asurion was rated 1.2 stars for Customer service criterion in this category and it is 294 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that SquareTrade has a higher rating than Asurion. Regarding Website criterion, consumers gave SquareTrade 1.9 stars and it is 77% greater than other in category. Asurion however was rated 1.5 stars and it is 60% greater than other in category.

SquareTrade and Asurion Rating Details

Customer service
1.5 (267 reviews)
1.2 (640 reviews)
Reviewer's quote

Your customer service sent me to a repair shop that no longer repairs phones and now you want me to go to a shop and pay out-of-pocket after I've already paid the deductible. This is not acceptable. You offer NO avenue to speak with upper management and continue to give the run around to me the...

Collins F

...Every time that I have called customer service has told me sorry lets reschedule or buy a replacement phone. I dont understand why I pay for insurance for 6 devices but have no guarantee that they will be fixed if they get damaged..

PissedConsumer1761238
Product or Service Quality
1.5 (238 reviews)
1.2 (577 reviews)
Reviewer's quote

Awesome customer service. Made my claim super quick and easy..

PissedConsumer1760583

They are terrible and have terrible customer service representatives and management. 12/4/2019 I called to get a new device because as we all know Asurion sends out refurbished devices. Well the one I had was starting to get a “this iPhone is unable to determine battery health” message my phone was...

Theseus
Website
1.9 (227 reviews)
1.5 (499 reviews)
Reviewer's quote

Coming thru your website to squaretrade i got INSTANT results. As if they knew you had some influence on the outcome. thank you! Refund has been issued 6 weeks after initial claim submitted...

PissedConsumer1662364

Asurion has the worst website, the worst customer service. I sent a phone in for repair on a claim, broken screen. The phone was sent back, not repaired...

Roger N

SquareTrade and Asurion Pros and Cons

Pros
  • Service i received in the past
  • Initial ploy sounded good
  • Low price for insurance
  • Thought of having insurance when i paid for it
  • Rip off
  • Website to submit claim is easy
Cons
  • Horrible customer service
  • Would not honor my policy
  • Run around no positive service
  • Worst customer service
  • Customer service
  • Unfair claim resolution

SquareTrade and Asurion Most Positive Reviews

Top rated reviews
5

Fraudulent Business Practices! I bought an iphone from Consumer Cellular. It was defective and was replaced with a new i...

5

I had the best experience with asurion. When my phone screen went black they sent me a refurbished that couldn't read...

SquareTrade and Asurion Most Critical Reviews

Lowest rated reviews
1

I read a lot of good review with SquareTrade but I guess at some point someone has to pay for the good that they are...

1

Had to make a claim after cell phone got damaged. Called Asurian when their website would not allow me to make a claim o...

SquareTrade and Asurion Latest Reviews

Recent published reviews

They dont pay claims. Wasting your time and money.

Read all 513 reviews

I had started a claim as i lost my phone. Due to some reason i had to go out of country. And when i check my claim they...

Read all 1338 reviews

SquareTrade and Asurion Products and Services

Most reviewed product and services
  • Squaretrade Protection Plan (88 reviews)
  • Squaretrade Claim (56 reviews)
  • Squaretrade Customer Care (53 reviews)
  • Asurion Cell Phone Insurance (232 reviews)
  • Asurion Cell Phone Claim (135 reviews)
  • Asurion Claim (118 reviews)