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Squaretrade

Service Centers and Repairs
  • 6 ISSUES RESOLVED
  • 260 TOTAL REVIEWS
  • $62.8K CLAIMED LOSSES
  • $581 AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Service i received in the past 6
  • Initial ploy sounded good 4
  • Went over and above to resolve my problem 2
  • Them before i had to file a claim 2
  • Price 2

Customers don't like

  • Horrible customer service6
  • Being deceived6
  • Warranty and their customer service4
  • Run around no positive service4
  • Never replaced or repaired as agreed4
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Asurion

Telecommunications
  • 5 ISSUES RESOLVED
  • 713 TOTAL REVIEWS
  • $240K CLAIMED LOSSES
  • $910 AVERAGE LOSS
1.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Thought of having insurance when i paid for it 3
  • Promptly issued device 3
  • Ease of online claim 3
  • Front line people tried to be helpful 2
  • Efficiency 2

Customers don't like

  • Worst customer service21
  • Customer service12
  • Poor delivery service of products9
  • Would not answer my questions6
  • Unfair claim resolution6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1358901

I wouldn't be surprised if they were owned by the same parent company. How do they get away with ripping people off year after year? Why hasn't a class action lawsuit been filed yet (or has it)?