PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SquareTrade and Asurion as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SquareTrade
Asurion

SquareTrade and Asurion Overview

Total reviews
587
1537
Company responses
0
0
Issues resolved
12
14

SquareTrade and Asurion Consumer Ratings

Rank
120 out of 1067 in Insurance category
233 out of 1067 in Insurance category
Customer service
89 in category
157 in category
Product or Service Quality
102 in category
188 in category
Exchange, Refund and Cancellation Policy
81 in category
152 in category
Value for money
107 in category
185 in category

SquareTrade and Asurion Rating Details

Customer service
1.5 (305 reviews)
1.3 (726 reviews)
Reviewer's quote

...This company is awful, and the customer service is the worst, especially because they think they are so helpful..

Read full review

...Awful and deceptive company, and horrible customer service. Do not waste your time or money by using this company..

Read full review
Product or Service Quality
1.5 (279 reviews)
1.2 (646 reviews)
Reviewer's quote

...After seeing what you call customers and so on I will never recommend this service to anyone. Have a lovely evening..

Read full review

...I called Asurion and filed my claim with the customer service representative who explained to me how the claim process works. At this very moment, it seems as though it only took one phone call to get taken care of..

Read full review
Exchange, Refund and Cancellation Policy
1.5 (270 reviews)
1.2 (598 reviews)
Reviewer's quote

Squaretrade prices their policy based on the cost of your TV, which would seem reasonable. The problem comes if your TV needs to be replaced. In my case, my TV was a mid-range set, costing $900...

Read full review

...They got the replacement back and never sent me a refund. I fought for well over a year to try to get my money back, but they insisted they never received the replacement. Now any time I crack my screen I never tell them I need a replacement..

Read full review
Value for money
1.6 (261 reviews)
1.2 (610 reviews)
Reviewer's quote

...still has not been returned or heard anything from any of the email people I've called several times they're not answering I'm done playing I just want my money back for my laptop so I can go get back in my college class because I had all B's and higher now I'm at C's and bellow it's online college it's souls have been repaired by 5buessnuess days it's been...

Read full review

Samsung dryer not working, I have been calling for repairs since August, this is the worst company ever the repair guy have yet to come out and fix my dryer, please whoever reads this post DO NOT WASTE YOUR MONEY ON THIS COMPANY!..

Read full review

SquareTrade and Asurion Pros and Cons

Pros
  • Service i received in the past
  • Initial ploy sounded good
  • Price
  • Cant think of any
  • Thought of having insurance when i paid for it
  • Rip off
Cons
  • Horrible customer service
  • Run around no positive service
  • Being deceived
  • Customer service
  • Worst customer service
  • Worst cusotmer service

SquareTrade and Asurion Most Positive Reviews

Top rated reviews
5

Fraudulent Business Practices! I bought an iphone from Consumer Cellular. It was defective and was replaced with a new i...

Read full review
5

I had the best experience with asurion. When my phone screen went black they sent me a refurbished that couldn't read...

Read full review
5

Please call me back at 77471180302

Read full review
5

I have read alot of the reviews on here and I find it hard to believe so many people have had a bad experience with Asur...

Read full review

SquareTrade and Asurion Most Critical Reviews

Lowest rated reviews
1

I read a lot of good review with SquareTrade but I guess at some point someone has to pay for the good that they are...

Read full review
1

Had to make a claim after cell phone got damaged. Called Asurian when their website would not allow me to make a claim o...

Read full review
1

Been having trouble with my cell phone the last month. It's obvious something is wrong as it freezes and won't turn on...

Read full review
1

Sent my xbox one for repair to asurion, followed the claim process, spoke to a service representative who knew when I...

Read full review

SquareTrade and Asurion Latest Reviews

Recent published reviews
1

bought the 3 year protection plan from target for a 70 tv. one morning I was watching tv and the tv when pitch black...

Read full review
No votes

Not happy at allWtf with you

Read full review
1.1

For 1, I was never a pissed consumer. 2, the printer I needed is not available anywhere right now. I was pleasant and...

Read full review
1

Acer pc sent in for replacement of cracked screen:
List complaints:
1 I lost my browser. Firefox
2 lost access to all my fi...

Read full review

SquareTrade and Asurion Products and Services

Most reviewed product and services
  • Squaretrade Protection Plan (93 reviews)
  • Squaretrade Customer Care (57 reviews)
  • Squaretrade Claim (57 reviews)
  • Asurion Cell Phone Insurance (241 reviews)
  • Asurion Cell Phone Claim (146 reviews)
  • Asurion Claim (129 reviews)