PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Asurion and SquareTrade as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Asurion
SquareTrade

Asurion and SquareTrade Overview

Total reviews 1671 588
Company responses 0 0
Issues resolved 14 14

Asurion and SquareTrade Consumer Ratings

Rank
251 out of 999 in Insurance category
124 out of 999 in Insurance category
Customer service
170 in category
97 in category
Reliability
151 in category
102 in category
Product or Service Quality
193 in category
117 in category
Value for money
180 in category
120 in category

Asurion and SquareTrade Rating Details

Customer service
1.3 (784 reviews)
1.5 (325 reviews)
Reviewer's quote

00 out of my account with out my consent and after talking with several customer service reps I been getting several different stories about getting my money back into my account. I still havent received my back So yes Im very disappointed and unhappy with your customer service. Its unacceptable as...

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The SQUARE TRADE Customer Service Tech was unwilling to give me a Windows 7, 8 or 10 KEY in order to reboot my system. I was told to call MICROSOFT and, of course, MICROSOFT no longer receives calls to vet peculiar consumer difficulties. Instead, MICROSOFT states online that they no longer support...

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Reliability
1.2 (706 reviews)
1.4 (246 reviews)
Reviewer's quote

The person was terrific , he found my phone very quickly , checked on where it was , and when I should get it back .

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It was taken care of. Unfortunately, the reps weren't on the same page. Communication was not there. But talked to a rep that gave me correct info and was able to fix the situation.

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Product or Service Quality
1.2 (702 reviews)
1.5 (293 reviews)
Reviewer's quote

...99 but I cant even get an order out in which my plan was purchased in March 2020 horrible service and my screen is ruined..

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Product information on Amazon says '£20 excess'. This is incorrect. The excess is actually £50...

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Value for money
1.3 (660 reviews)
1.5 (275 reviews)
Reviewer's quote

...All they want is for you to continue to upgrade and pay more and more money. Someone needs to hold them accountable..

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...Took my money..

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Asurion and SquareTrade Pros and Cons

Pros
  • Cant think of any
  • Thought of having insurance when i paid for it
  • Rip off
  • Service i received in the past
  • Initial ploy sounded good
  • Price
Cons
  • Customer service
  • Worst customer service
  • Worst cusotmer service
  • Horrible customer service
  • Run around no positive service
  • Fact that they do not honor their warranty

Asurion and SquareTrade Most Positive Reviews

Top rated reviews
5

I had the best experience with asurion. When my phone screen went black they sent me a refurbished that couldn't read...

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5

Fraudulent Business Practices! I bought an iphone from Consumer Cellular. It was defective and was replaced with a new i...

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5

I have read alot of the reviews on here and I find it hard to believe so many people have had a bad experience with Asur...

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5

Please call me back at 774********

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Asurion and SquareTrade Most Critical Reviews

Lowest rated reviews
1

Had to make a claim after cell phone got damaged. Called Asurian when their website would not allow me to make a claim o...

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1

I read a lot of good review with SquareTrade but I guess at some point someone has to pay for the good that they are...

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1

Sent my xbox one for repair to asurion, followed the claim process, spoke to a service representative who knew when I...

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1

Been having trouble with my cell phone the last month. It's obvious something is wrong as it freezes and won't turn on...

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Asurion and SquareTrade Latest Reviews

Recent published reviews
3

It is hard to get someone on the phone I have tried to file a claim for a cracked screen it denied me and I paid 50...

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2.5

SQUARE TRADE WARRANTY Coverage for my
Dell Inspiron i5 was purchased at STAPLES.
Thankfully, when trouble with hangups and...

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5

The person was terrific , he found my phone very quickly , checked on where it was , and when I should get it back .

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3.7

It was taken care of. Unfortunately, the reps weren't on the same page. Communication was not there. But talked to a...

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Asurion and SquareTrade Products and Services

Most reviewed product and services
  • Asurion Cell Phone Insurance (241 reviews)
  • Asurion Cell Phone Claim (153 reviews)
  • Asurion Claim (128 reviews)
  • Squaretrade Protection Plan (91 reviews)
  • Squaretrade Claim (54 reviews)
  • Squaretrade Electronics Claim (35 reviews)