Asurion vs Squaretrade
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Customers like
- Promptly issued device 2
- Ease of online claim 2
- Thought of having insurance when i paid for it 1
- First line agents 1
- Efficiency 1
Customers don't like
- Worst customer service20
- Poor delivery service of products9
- Would not answer my questions5
- Customer service5
- Being hung up on5
Products by Asurion
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Customers like
- Service i received in the past 5
- Initial ploy sounded good 3
- Went over and above to resolve my problem 2
- Price 2
- Low price for insurance 2
Customers don't like
- Run around no positive service4
- Never replaced or repaired as agreed4
- Being deceived4
- Way i was treated3
- Warranty and their customer service3
Products by Squaretrade
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Discussion
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I wouldn't be surprised if they were owned by the same parent company. How do they get away with ripping people off year after year? Why hasn't a class action lawsuit been filed yet (or has it)?