Asurion vs Squaretrade
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Customers like
- Thought of having insurance when i paid for it 3
- Promptly issued device 3
- Ease of online claim 3
- Front line people tried to be helpful 2
- Efficiency 2
Customers don't like
- Worst customer service21
- Customer service12
- Poor delivery service of products9
- Would not answer my questions6
- Unfair claim resolution6
Products by Asurion
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Customers like
- Service i received in the past 6
- Initial ploy sounded good 4
- Went over and above to resolve my problem 2
- Them before i had to file a claim 2
- Price 2
Customers don't like
- Horrible customer service6
- Being deceived6
- Warranty and their customer service4
- Run around no positive service4
- Never replaced or repaired as agreed4
Products by Squaretrade
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Discussion
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I wouldn't be surprised if they were owned by the same parent company. How do they get away with ripping people off year after year? Why hasn't a class action lawsuit been filed yet (or has it)?