PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Asurion and SquareTrade as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Asurion
SquareTrade

Asurion and SquareTrade Overview

Total reviews
1304
489
Company responses
0
0
Issues resolved
13
7

Asurion was first mentioned on PissedConsumer on Feb 25, 2008 and since then this brand received 1304 reviews. It is 815 reviews more than SquareTrade received since Sep 1, 2011. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Asurion customer support team and SquareTrade customer service.

Asurion and SquareTrade Consumer Ratings

Rank
229 out of 1879 in Insurance category
108 out of 1879 in Insurance category
Customer service
156 in category
97 in category
Product or Service Quality
182 in category
110 in category
Reliability
142 in category
92 in category

According to consumer ratings and reviews, SquareTrade ranks 121 points higher in the Insurance category than Asurion. People gave Asurion 1.2 stars for Customer service criterion in Insurance category and it is 291 points higher than the worst rated brand in this category. At the same time, SquareTrade was rated 1.5 stars for Customer service criterion in this category and it is 350 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that SquareTrade has a higher rating than Asurion. Regarding Reliability criterion, consumers gave Asurion 1.2 stars and it is 68% greater than other in category. SquareTrade however was rated 1.3 stars and it is 79% greater than other in category.

Asurion and SquareTrade Rating Details

Customer service
1.2 (620 reviews)
1.5 (257 reviews)
Reviewer's quote

...This has been the most unprofessional and WORST customer service experience of my 48 years of life. DO NOT USE ASURION. They have successfully lost my $1200 phone with absolutely zero information moving forward...

Sean P

Needed emergency repair for my refrigerator but claim department it’s close this is ridiculous and when you say 24 hours customer support when the claim department is closed that means there’s no support it’s a waste of time..

Syretta
Product or Service Quality
1.2 (557 reviews)
1.5 (226 reviews)
Reviewer's quote

Second review for second "covered appliance". Hahahaha! After fifty phone calls, multiple departments, screaming, swearing, threatening, begging, having to reschedule because the horrible companies they send to you are ALSO scammers that don't fix anything, not having them show up either... Final...

Christine R

I ordered a generator control part in May 2016, it had a one year manufacture warranty. With purchase of part I also purchased 3 year square trade plan.My part failed this week; I contacted Square Trade and was told that it was out of warranty, that it had expired May 2019. Out of luck.

dick w
Reliability
1.2 (547 reviews)
1.3 (179 reviews)
Reviewer's quote

too many pass it on to the next guy !!!

PissedConsumer1723025

I purchase the $3.99 protection plan from this piece of *** company but item arrived it was defective right away I called got the run-around. The 6 *** I talked and two piece of *** supervisors and in the final verdict was that they cancelled my policy and plan and would not cover the item for the...

Cary S

Asurion and SquareTrade Pros and Cons

Pros
  • Thought of having insurance when i paid for it
  • Rip off
  • Website to submit claim is easy
  • Service i received in the past
  • Initial ploy sounded good
  • Low price for insurance
Cons
  • Worst customer service
  • Customer service
  • Unfair claim resolution
  • Horrible customer service
  • Run around no positive service
  • Being deceived

Asurion and SquareTrade Most Positive Reviews

Top rated reviews
5

I had the best experience with asurion. When my phone screen went black they sent me a refurbished that couldn't read...

5

Fraudulent Business Practices! I bought an iphone from Consumer Cellular. It was defective and was replaced with a new i...

Asurion and SquareTrade Most Critical Reviews

Lowest rated reviews
1

Had to make a claim after cell phone got damaged. Called Asurian when their website would not allow me to make a claim o...

1

I read a lot of good review with SquareTrade but I guess at some point someone has to pay for the good that they are...

Asurion and SquareTrade Latest Reviews

Recent published reviews
1

too many pass it on to the next guy !!!

Read all 1304 reviews

Purchased equipment on E Bay and took the square Trade policy as extra protection between E Bay and Square Trade both...

Read all 489 reviews

Asurion and SquareTrade Products and Services

Most reviewed product and services
  • Asurion Cell Phone Insurance (221 reviews)
  • Asurion Cell Phone Claim (136 reviews)
  • Asurion Claim (118 reviews)
  • Squaretrade Protection Plan (85 reviews)
  • Squaretrade Claim (54 reviews)
  • Squaretrade Customer Care (53 reviews)