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Asurion

Telecommunications
  • 1 ISSUES RESOLVED
  • 460 TOTAL REVIEWS
  • $170K CLAIMED LOSSES
  • $909 AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Promptly issued device 2
  • Customer service 1
  • Ease of online claim 1
  • Efficiency 1
  • First line agents 1

Customers don't like

  • Worst customer service18
  • Poor delivery service of products9
  • Being hung up on5
  • Would not answer my questions5
  • Customer service4
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Squaretrade

Gadgets and Accessories
  • 3 ISSUES RESOLVED
  • 140 TOTAL REVIEWS
  • $38.6K CLAIMED LOSSES
  • $585 AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Service i received in the past 4
  • Initial ploy sounded good 2
  • Price 2
  • Went over and above to resolve my problem 2
  • Yelp does have many helpful reviews 1

Customers don't like

  • Run around no positive service4
  • Being deceived4
  • Never replaced or repaired as agreed4
  • Warranty and their customer service3
  • Way i was treated3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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