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Asurion

Telecommunications
  • 1 ISSUES RESOLVED
  • 487 TOTAL REVIEWS
  • $170K CLAIMED LOSSES
  • $908 AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Promptly issued device 2
  • Customer service 1
  • Ease of online claim 1
  • Efficiency 1
  • First line agents 1

Customers don't like

  • Worst customer service19
  • Poor delivery service of products9
  • Being hung up on5
  • Would not answer my questions5
  • Customer service4
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Squaretrade

Service Centers and Repairs
  • 3 ISSUES RESOLVED
  • 159 TOTAL REVIEWS
  • $40.7K CLAIMED LOSSES
  • $565 AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Service i received in the past 5
  • Initial ploy sounded good 2
  • Low price for insurance 2
  • Price 2
  • Went over and above to resolve my problem 2

Customers don't like

  • Run around no positive service4
  • Being deceived4
  • Never replaced or repaired as agreed4
  • Warranty and their customer service3
  • Way i was treated3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1358901

I wouldn't be surprised if they were owned by the same parent company. How do they get away with ripping people off year after year? Why hasn't a class action lawsuit been filed yet (or has it)?