Asurion vs SquareTrade
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Asurion and SquareTrade as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Asurion and SquareTrade Overview
Asurion was first mentioned on PissedConsumer on Feb 25, 2008 and since then this brand received 1304 reviews. It is 815 reviews more than SquareTrade received since Sep 1, 2011. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Asurion customer support team and SquareTrade customer service.
Asurion and SquareTrade Consumer Ratings
According to consumer ratings and reviews, SquareTrade ranks 121 points higher in the Insurance category than Asurion. People gave Asurion 1.2 stars for Customer service criterion in Insurance category and it is 291 points higher than the worst rated brand in this category. At the same time, SquareTrade was rated 1.5 stars for Customer service criterion in this category and it is 350 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that SquareTrade has a higher rating than Asurion. Regarding Reliability criterion, consumers gave Asurion 1.2 stars and it is 68% greater than other in category. SquareTrade however was rated 1.3 stars and it is 79% greater than other in category.
Asurion and SquareTrade Rating Details
Asurion and SquareTrade Pros and Cons
- Thought of having insurance when i paid for it
- Rip off
- Website to submit claim is easy
- Service i received in the past
- Initial ploy sounded good
- Low price for insurance
- Worst customer service
- Customer service
- Unfair claim resolution
- Horrible customer service
- Run around no positive service
- Being deceived
Asurion and SquareTrade Most Positive Reviews
Asurion and SquareTrade Most Critical Reviews
Asurion and SquareTrade Latest Reviews
Asurion and SquareTrade Products and Services
- Asurion Cell Phone Insurance (221 reviews)
- Asurion Cell Phone Claim (136 reviews)
- Asurion Claim (118 reviews)
- Squaretrade Protection Plan (85 reviews)
- Squaretrade Claim (54 reviews)
- Squaretrade Customer Care (53 reviews)
I wouldn't be surprised if they were owned by the same parent company. How do they get away with ripping people off year after year? Why hasn't a class action lawsuit been filed yet (or has it)?
How would you compare Asurion vs SquareTrade?
Asurion is the worst.
Product or Service Quality
Terrible
Used SquareTrade and just went online. Had a check in the mail shortly after answering some questions. Did not have to talk to anyone on the phone, so will definitely use them in the future.
I have used square trade a few times and they have either just mailed me a check for the value or repaired it not sure how people end up with so many troubles. maybe I am just lucky?