PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Asurion and SquareTrade as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Asurion
SquareTrade

Asurion and SquareTrade Overview

Total reviews
1529
587
Company responses
0
0
Issues resolved
14
12

Asurion and SquareTrade Consumer Ratings

Rank
233 out of 1067 in Insurance category
121 out of 1067 in Insurance category
Customer service
157 in category
89 in category
Reliability
147 in category
91 in category
Product or Service Quality
187 in category
102 in category
Value for money
186 in category
107 in category

Asurion and SquareTrade Rating Details

Customer service
1.3 (721 reviews)
1.5 (305 reviews)
Reviewer's quote

...Awful and deceptive company, and horrible customer service. Do not waste your time or money by using this company..

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...This company is awful, and the customer service is the worst, especially because they think they are so helpful..

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Reliability
1.2 (642 reviews)
1.4 (228 reviews)
Reviewer's quote

My iPad on backorder. I would've never expected that from Asurion.

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bought the 3 year protection plan from target for a 70 tv. one morning I was watching tv and the tv when pitch black and sound off then it went back to normal. try calling Square trade and couldn't get a hold of someone. file a complaint online and the answer was that it wasn't cover by their...

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Product or Service Quality
1.2 (643 reviews)
1.5 (279 reviews)
Reviewer's quote

...I called Asurion and filed my claim with the customer service representative who explained to me how the claim process works. At this very moment, it seems as though it only took one phone call to get taken care of..

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...After seeing what you call customers and so on I will never recommend this service to anyone. Have a lovely evening..

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Value for money
1.2 (605 reviews)
1.6 (261 reviews)
Reviewer's quote

...I fought for well over a year to try to get my money back, but they insisted they never received the replacement. Now any time I crack my screen I never tell them I need a replacement..

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...still has not been returned or heard anything from any of the email people I've called several times they're not answering I'm done playing I just want my money back for my laptop so I can go get back in my college class because I had all B's and higher now I'm at C's and bellow it's online college it's souls have been repaired by 5buessnuess days it's been...

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Asurion and SquareTrade Pros and Cons

Pros
  • Cant think of any
  • Thought of having insurance when i paid for it
  • Rip off
  • Service i received in the past
  • Initial ploy sounded good
  • Price
Cons
  • Customer service
  • Worst customer service
  • Worst cusotmer service
  • Horrible customer service
  • Run around no positive service
  • Being deceived

Asurion and SquareTrade Most Positive Reviews

Top rated reviews
5

I had the best experience with asurion. When my phone screen went black they sent me a refurbished that couldn't read...

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5

Fraudulent Business Practices! I bought an iphone from Consumer Cellular. It was defective and was replaced with a new i...

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5

I have read alot of the reviews on here and I find it hard to believe so many people have had a bad experience with Asur...

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5

Please call me back at 77471180302

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Asurion and SquareTrade Most Critical Reviews

Lowest rated reviews
1

Had to make a claim after cell phone got damaged. Called Asurian when their website would not allow me to make a claim o...

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1

I read a lot of good review with SquareTrade but I guess at some point someone has to pay for the good that they are...

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1

Sent my xbox one for repair to asurion, followed the claim process, spoke to a service representative who knew when I...

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1

Been having trouble with my cell phone the last month. It's obvious something is wrong as it freezes and won't turn on...

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Asurion and SquareTrade Latest Reviews

Recent published reviews
4

My iPad on backorder. I would've never expected that from Asurion.

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1

bought the 3 year protection plan from target for a 70 tv. one morning I was watching tv and the tv when pitch black...

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1

The gift card that we were due, as a rebate for a purchase, was never delivered. We were told that the gift card would...

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1.1

For 1, I was never a pissed consumer. 2, the printer I needed is not available anywhere right now. I was pleasant and...

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Asurion and SquareTrade Products and Services

Most reviewed product and services
  • Asurion Cell Phone Insurance (241 reviews)
  • Asurion Cell Phone Claim (146 reviews)
  • Asurion Claim (129 reviews)
  • Squaretrade Protection Plan (93 reviews)
  • Squaretrade Customer Care (57 reviews)
  • Squaretrade Claim (57 reviews)