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Asurion

Telecommunications
  • 1 ISSUES RESOLVED
  • 458 TOTAL REVIEWS
  • $170K CLAIMED LOSSES
  • $908 AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Billing Practices
Exchange, Refund and Cancellation Policy
  • Promptly issued device 2
  • Customer service 1
  • Ease of online claim 1
  • Efficiency 1
  • First line agents 1

Customers don't like

  • Worst customer service18
  • Poor delivery service of products9
  • Being hung up on5
  • Would not answer my questions5
  • Worst cusotmer service3
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Magicjack

Telecommunications
  • 1 ISSUES RESOLVED
  • 2548 TOTAL REVIEWS
  • $290K CLAIMED LOSSES
  • $339 AVERAGE LOSS
1.8
Customer service
Website
Diversity of Products or Services
Billing Practices
Exchange, Refund and Cancellation Policy
  • Cheap 17
  • Concept 11
  • No major problems 4
  • Service 3
  • quality of product 2

Customers don't like

  • Technical support13
  • No customer service11
  • Chat conversations and unresolved issues4
  • False advertising3
  • No refund policy3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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