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Asurion

Telecommunications
  • 1 ISSUES RESOLVED
  • 450 TOTAL REVIEWS
  • $160K CLAIMED LOSSES
  • $920 AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Billing Practices
Exchange, Refund and Cancellation Policy
  • Promptly issued device 2
  • Customer service 1
  • Ease of online claim 1
  • Efficiency 1
  • First line agents 1

Customers don't like

  • Worst customer service17
  • Poor delivery service of products9
  • Being hung up on5
  • Being lied to4
  • Would not answer my questions4
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Magicjack

Telecommunications
  • 1 ISSUES RESOLVED
  • 2548 TOTAL REVIEWS
  • $300K CLAIMED LOSSES
  • $343 AVERAGE LOSS
1.8
Customer service
Website
Diversity of Products or Services
Billing Practices
Exchange, Refund and Cancellation Policy
  • Cheap 17
  • Concept 11
  • No major problems 4
  • Service 3
  • Quality of product 2

Customers don't like

  • Technical support13
  • No customer service11
  • Chat conversations and unresolved issues4
  • Horrible customer service3
  • No refund policy3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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