PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Geek Squad and Asurion as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Geek Squad
Asurion

Geek Squad and Asurion Overview

Total reviews
625
1496
Company responses
0
0
Issues resolved
2
14

Geek Squad and Asurion Consumer Ratings

Rank
409 out of 1779 in Appliances and Electronics category
236 out of 1060 in Insurance category
Customer service
236 in category
158 in category
Price Affordability
430 in category
225 in category
Product or Service Quality
285 in category
186 in category
Website
333 in category
185 in category

Geek Squad and Asurion Rating Details

Customer service
1.4 (257 reviews)
1.3 (707 reviews)
Reviewer's quote

Best Buy and Geek Squad have the most terrible customer service I've ever dealt with. Went to best buy to fix my broken phone and they tell me to call geek squad. Why did I buy the phone from you if i have to do the work? Six hours on hold finally order a new phone through the geek squad customer...

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Nonexistent customer service. While they have no issues accepting money for a worthless warranty. They most certainly have issues in fulfilling the warranty..

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Price Affordability
1.6 (192 reviews)
1.5 (546 reviews)
Reviewer's quote

I had a plan with them before i get it the workers at best buy lied me abt the price once i had the plan with geek squad i use to have more viruses on my laptop which i didnt have before. They charge monthly but the service is not satisfying. I've canceled my monthly plan with them and my laptop is...

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...They also said that because they didn't have the parts here locally, they would have to charge me the higher price. 1) How does one know..

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Product or Service Quality
1.5 (182 reviews)
1.2 (630 reviews)
Reviewer's quote

I contacted The Geek Squad yesterday and was totally turned-off with the wait time and lack of service given to me. I am trying to contact them today but like yesterday was put on HOLD for what was said to be 6 minutes but eventually became a waiting game. Can anyone get back to me? Do I have to go...

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...I have paid my verizon bill for three months on two seperate phone lines and for over 60 days have only had access to one line! Customer service people have been exceptionally polite and helpful but the actions of Asurion are slow if non-existant..

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Website
1.8 (162 reviews)
1.5 (551 reviews)
Reviewer's quote

...ry disc based on the fact that i found out the computer had no disc drive and toshiba number they give doesn't allow you to speak to a human instead refers to website. Due to be having a baby i've been unable to deal with my friends computer so it was a few months until i was able to deal with it. So i had issue with my computer before and ...

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...I have tried using the "chat" option on the website, but to no avail..

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Geek Squad and Asurion Pros and Cons

Pros
  • No good
  • No means no
  • Staff is nice
  • Thought of having insurance when i paid for it
  • Rip off
  • Cant think of any
Cons
  • Customer service
  • I was lied to
  • Geeksquad protection plan as they were not honest
  • Worst customer service
  • Customer service
  • Worst cusotmer service

Geek Squad and Asurion Most Positive Reviews

Top rated reviews
5

All dug to pieces with scratches like someone was trying to get in it. all scratched up.something poured behind plastic...

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5

I had the best experience with asurion. When my phone screen went black they sent me a refurbished that couldn't read...

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5

I've been treated very well by the Geek Squad at my store. Maybe it depends on your manager and quality of local...

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5

I have read alot of the reviews on here and I find it hard to believe so many people have had a bad experience with Asur...

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Geek Squad and Asurion Most Critical Reviews

Lowest rated reviews
1

Terrible service and they refuse even a pro- rated refund. Do not waste your money. It would only be fair to provide...

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1

Had to make a claim after cell phone got damaged. Called Asurian when their website would not allow me to make a claim o...

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1

My very old Linksys router just kept on running. Finally I determined that it was a bottle neck for speed and I decided...

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1

Sent my xbox one for repair to asurion, followed the claim process, spoke to a service representative who knew when I...

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Geek Squad and Asurion Latest Reviews

Recent published reviews
1

Bought a new laptop 7/6/20 at Best Buy in Fashion Center, Paramus NJ. Salesman said Geek Squad would transfer my data...

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No votes

Worst experience ever. Call to schedule an appointment for a crack screen. The representative told me the day before...

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No votes

Junio 22 tuve una cita con un técnico de 8am a 5pm en mi domicilio y no llegaron ni llamaron, a partir de entonces...

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No votes

It's depressing to read some of the same comments I'm hearing now in trying to get Asurion warranty service on my 65" tv...

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Geek Squad and Asurion Products and Services

Most reviewed product and services
  • Geek Squad Protection Plan (101 reviews)
  • Geek Squad Repair (70 reviews)
  • Geek Squad Customer Care (59 reviews)
  • Asurion Cell Phone Insurance (239 reviews)
  • Asurion Cell Phone Claim (143 reviews)
  • Asurion Claim (128 reviews)