PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Asurion and Geek Squad as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Asurion
Geek Squad

Asurion and Geek Squad Overview

Total reviews
1524
633
Company responses
0
0
Issues resolved
14
2

Asurion and Geek Squad Consumer Ratings

Rank
235 out of 1067 in Insurance category
410 out of 1786 in Appliances and Electronics category
Customer service
156 in category
234 in category
Product or Service Quality
183 in category
284 in category
Value for money
181 in category
302 in category
Exchange, Refund and Cancellation Policy
148 in category
182 in category

Asurion and Geek Squad Rating Details

Customer service
1.3 (719 reviews)
1.4 (259 reviews)
Reviewer's quote

...Awful and deceptive company, and horrible customer service. Do not waste your time or money by using this company..

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Best Buy and Geek Squad have the most terrible customer service I've ever dealt with. Went to best buy to fix my broken phone and they tell me to call geek squad. Why did I buy the phone from you if i have to do the work? Six hours on hold finally order a new phone through the geek squad customer...

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Product or Service Quality
1.2 (642 reviews)
1.5 (185 reviews)
Reviewer's quote

...I called Asurion and filed my claim with the customer service representative who explained to me how the claim process works. At this very moment, it seems as though it only took one phone call to get taken care of..

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...wait 6hours only to find out she kicked me offline only found out when tried to go on line that i had no connection i will probably not renewing my subscription computer still needs service..

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Value for money
1.2 (605 reviews)
1.6 (144 reviews)
Reviewer's quote

...I fought for well over a year to try to get my money back, but they insisted they never received the replacement. Now any time I crack my screen I never tell them I need a replacement..

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Stay away as the company does not appear to be offereing value for money nor the understanding that their incompentance in not doing their job correctly costs the consumer in more that just wasted time. The reps of the company can only apploigise but this is not what the consumer wants or needs. In...

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Exchange, Refund and Cancellation Policy
1.2 (593 reviews)
1.5 (146 reviews)
Reviewer's quote

...Asurion refuses to refund us, and keeps sending non-Samsung repair techs who try to slap a bandaid on the problem only to have the fridge break again..

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...Geek squad is refusing to honor the plan and frefuses to refund the monies I have left on the plan. SomI suggest that you do not buy a service plan fromm..

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Asurion and Geek Squad Pros and Cons

Pros
  • Cant think of any
  • Thought of having insurance when i paid for it
  • Rip off
  • No good
  • No means no
  • No pros
Cons
  • Customer service
  • Worst customer service
  • Worst cusotmer service
  • Customer service
  • I was lied to
  • Geeksquad protection plan as they were not honest

Asurion and Geek Squad Most Positive Reviews

Top rated reviews
5

I had the best experience with asurion. When my phone screen went black they sent me a refurbished that couldn't read...

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5

All dug to pieces with scratches like someone was trying to get in it. all scratched up.something poured behind plastic...

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5

I have read alot of the reviews on here and I find it hard to believe so many people have had a bad experience with Asur...

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5

I've been treated very well by the Geek Squad at my store. Maybe it depends on your manager and quality of local...

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Asurion and Geek Squad Most Critical Reviews

Lowest rated reviews
1

Had to make a claim after cell phone got damaged. Called Asurian when their website would not allow me to make a claim o...

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1

Terrible service and they refuse even a pro- rated refund. Do not waste your money. It would only be fair to provide...

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1

Sent my xbox one for repair to asurion, followed the claim process, spoke to a service representative who knew when I...

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1

My very old Linksys router just kept on running. Finally I determined that it was a bottle neck for speed and I decided...

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Asurion and Geek Squad Latest Reviews

Recent published reviews
No votes

Why does it take so long for a back if I get a legit answer yesif I get a lefitbanswer yesyes order for a replacement...

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1

Two attempts to contact them about computer problem told to wait for tech was told.wait 6hours only to find out she...

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No votes

The phone fell and cracked my camera is now blurry.

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No votes

Waiting week to talk to a employee.

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Asurion and Geek Squad Products and Services

Most reviewed product and services
  • Asurion Cell Phone Insurance (240 reviews)
  • Asurion Cell Phone Claim (146 reviews)
  • Asurion Claim (129 reviews)
  • Geek Squad Protection Plan (101 reviews)
  • Geek Squad Repair (70 reviews)
  • Geek Squad Customer Care (59 reviews)