PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Asurion and Geek Squad as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Asurion
Geek Squad

Asurion and Geek Squad Overview

Total reviews 1620 658
Company responses 0 0
Issues resolved 14 2

Asurion and Geek Squad Consumer Ratings

Rank
244 out of 1099 in Insurance category
443 out of 1847 in Appliances and Electronics category
Customer service
175 in category
252 in category
Product or Service Quality
199 in category
318 in category
Value for money
177 in category
346 in category
Exchange, Refund and Cancellation Policy
152 in category
211 in category

Asurion and Geek Squad Rating Details

Customer service
1.2 (766 reviews)
1.4 (273 reviews)
Reviewer's quote

Damaged note 8, they replaced it with note 9, note 9 broke, they cant find any note 9 so they replaced it with note10+, although im not that satisfied with customer service, they upgrade my phone so, i say OK..

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I have spent hours trying to make contact with a customer service representative to cancel my protection plan. They have made it impossible to make contact to cancel..

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Product or Service Quality
1.2 (683 reviews)
1.4 (198 reviews)
Reviewer's quote

I have had service with Sprint for years and had insurance through Asurion. Recently, I lost my phone. I contacted Asurion and they sent a replacement phone...

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... they have to go through a process (as opposed to just doing what will remedy the situation) before their able to backup and then reload my machine with a new product key. I'm told again that it will take a few hours and I leave their store again. I went out to do some maintenance on my vehicle got an oil change and came back to Best Buy afterwards at about 6pm I'm told again that they are still working on it and that I'll be called when it's done...

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Value for money
1.3 (644 reviews)
1.5 (158 reviews)
Reviewer's quote

Returned the phone you sent me because it was damaged and Verizon warranty my phone so I returned the phone that you guys had sent me on my claim and canceled my claim when do I get my money returned to my account..

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Stay away as the company does not appear to be offereing value for money nor the understanding that their incompentance in not doing their job correctly costs the consumer in more that just wasted time. The reps of the company can only apploigise but this is not what the consumer wants or needs. In...

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Exchange, Refund and Cancellation Policy
1.2 (634 reviews)
1.5 (156 reviews)
Reviewer's quote

when I purchased the plan I was told that I had a choice between refund via check or ecard on amazon. When it came down to it I was told the same thing but ended up getting an ecard even though I chose the check. After 3 hours on the phone I was told that a check was only available it it is more...

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...I spoke with Nick and his team supervisor who redirected me to Peter Anderson 805-953-**** who assisted me in filling out the Cancellation Form online @***. geeksqud66. webnode...

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Asurion and Geek Squad Pros and Cons

Pros
  • Cant think of any
  • Thought of having insurance when i paid for it
  • Rip off
  • No good
  • No means no
  • No pros
Cons
  • Customer service
  • Worst customer service
  • Worst cusotmer service
  • Customer service
  • I was lied to
  • Geeksquad protection plan as they were not honest

Asurion and Geek Squad Most Positive Reviews

Top rated reviews
5

I had the best experience with asurion. When my phone screen went black they sent me a refurbished that couldn't read...

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5

All dug to pieces with scratches like someone was trying to get in it. all scratched up.something poured behind plastic...

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5

I have read alot of the reviews on here and I find it hard to believe so many people have had a bad experience with Asur...

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5

I've been treated very well by the Geek Squad at my store. Maybe it depends on your manager and quality of local...

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Asurion and Geek Squad Most Critical Reviews

Lowest rated reviews
1

Had to make a claim after cell phone got damaged. Called Asurian when their website would not allow me to make a claim o...

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1

Terrible service and they refuse even a pro- rated refund. Do not waste your money. It would only be fair to provide...

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1

Sent my xbox one for repair to asurion, followed the claim process, spoke to a service representative who knew when I...

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1

My very old Linksys router just kept on running. Finally I determined that it was a bottle neck for speed and I decided...

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Asurion and Geek Squad Latest Reviews

Recent published reviews
No votes

I'm pissed because I had my two lines switched and now I ended up breaking one and now I can't get it fixed cus ur...

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1

On November 19, 2020, at about 10am EST - i called the Geek Squad technical support to ask that they not renew my member...

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1

We had accidental damage happen to our tv today. We are very disappointed that the tv, which I paid for an extended...

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No votes

Transaction completed, order number LHU-6527-62**-**56
SCAMS
Janslee Devid

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Asurion and Geek Squad Products and Services

Most reviewed product and services
  • Asurion Cell Phone Insurance (241 reviews)
  • Asurion Cell Phone Claim (150 reviews)
  • Asurion Claim (128 reviews)
  • Geek Squad Protection Plan (101 reviews)
  • Geek Squad Repair (70 reviews)
  • Geek Squad Technical Support (36 reviews)