PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Asurion and Esecuritel as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Asurion
Esecuritel

Asurion and Esecuritel Overview

Total reviews
1525
253
Company responses
0
0
Issues resolved
14
0

Asurion and Esecuritel Consumer Ratings

Rank
235 out of 1067 in Insurance category
299 out of 1067 in Insurance category
Customer service
153 in category
172 in category
Product or Service Quality
183 in category
180 in category
Reliability
142 in category
145 in category
Value for money
181 in category
201 in category

Asurion and Esecuritel Rating Details

Customer service
1.3 (720 reviews)
1.2 (110 reviews)
Reviewer's quote

...Awful and deceptive company, and horrible customer service. Do not waste your time or money by using this company..

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...Customer service is the poorest you can get. If something happens to your phone you better file a claim before you swap to a new phone or you will be SOL. You will be denied and given the run around and still denied...

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Product or Service Quality
1.2 (642 reviews)
1.2 (87 reviews)
Reviewer's quote

...I called Asurion and filed my claim with the customer service representative who explained to me how the claim process works. At this very moment, it seems as though it only took one phone call to get taken care of..

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... deducted from account spent 2 hours he can't help said I can send you a email for reimbursement and a link were you can go to remove cc I'm still waiting bad service now no help from apple no help from att and no help from esecuritel but money is gone ....

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Reliability
1.2 (640 reviews)
1.2 (89 reviews)
Reviewer's quote

I ordered a replacement phone, got the phone. But then decided to get the original phone repaired, so I sent the replacement back. They got the replacement back and never sent me a refund. I fought for well over a year to try to get my money back, but they insisted they never received the...

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I purchased a Samsung Note 3 phone at Target (for $49 with 2 year plan!) 30 months ago and have been paying $6.95 a month for insurance ever since. When the phone finally started going wonky, I initiated a claim for a replacement knowing full well they may not be able to offer the same phone and I...

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Value for money
1.2 (605 reviews)
1.1 (49 reviews)
Reviewer's quote

...While they have no issues accepting money for a worthless warranty. They most certainly have issues in fulfilling the warranty..

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...I don't even have mobile protection yet they keep taking money from me I don't have. Just be warned they will charge more than they advertise..

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Asurion and Esecuritel Pros and Cons

Pros
  • Cant think of any
  • Thought of having insurance when i paid for it
  • Rip off
  • Ups
  • Quick line to speak with customer service agent
  • Fast delivery
Cons
  • Customer service
  • Worst customer service
  • Worst cusotmer service
  • Customer service
  • Cust serv
  • Nasty on phone

Asurion and Esecuritel Most Positive Reviews

Top rated reviews
5

I had the best experience with asurion. When my phone screen went black they sent me a refurbished that couldn't read...

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5

This is the worst insurance sprint could have came up with. Omg 2 days i been jumping through hoops never ever will i...

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5

I have read alot of the reviews on here and I find it hard to believe so many people have had a bad experience with Asur...

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4.1

I broke my phone on a Saturday and recieved a new one on Monday. Next day delivery if you happen to be lucky enough to...

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Asurion and Esecuritel Most Critical Reviews

Lowest rated reviews
1

Had to make a claim after cell phone got damaged. Called Asurian when their website would not allow me to make a claim o...

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1

I paid for phone insurance for over 3 years at $7 per month when I ran over my HTC Desire HD. To have it replaced I was...

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1

Sent my xbox one for repair to asurion, followed the claim process, spoke to a service representative who knew when I...

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1

Esecuritel is the worst insurance company I have ever dealt with. I made a claim last week for a lost phone. They said...

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Asurion and Esecuritel Latest Reviews

Recent published reviews
4.3

My agent was quick and helped immediately

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No votes

BEWARE!!! DO NOT USE
E-securitel and Bright Star through Target for cell phone protection plans! This is a dishonest comp...

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No votes

Why does it take so long for a back if I get a legit answer yesif I get a lefitbanswer yesyes order for a replacement...

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No votes

This company is a joke. Filled claim in October, now 2 month later I still didn't received my phone. Paid 156$ plus...

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Asurion and Esecuritel Products and Services

Most reviewed product and services
  • Asurion Cell Phone Insurance (241 reviews)
  • Asurion Cell Phone Claim (146 reviews)
  • Asurion Claim (129 reviews)
  • Esecuritel Cell Phone Insurance (54 reviews)
  • Esecuritel Claim (33 reviews)
  • Esecuritel Replacement (29 reviews)