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Asurion

Telecommunications
  • 1 ISSUES RESOLVED
  • 447 TOTAL REVIEWS
  • $160K CLAIMED LOSSES
  • $924 AVERAGE LOSS
1.3
Customer service
Website
Reliability
Diversity of Products or Services
Billing Practices
  • Promptly issued device 2
  • Customer service 1
  • Ease of online claim 1
  • Efficiency 1
  • First line agents 1

Customers don't like

  • Worst customer service35
  • Poor delivery service of products17
  • Being lied to13
  • Being hung up on7
  • Fraudulent charge6
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Directv

Telecommunications
  • 24 ISSUES RESOLVED
  • 9221 TOTAL REVIEWS
  • $1.8M CLAIMED LOSSES
  • $843 AVERAGE LOSS
1.7
Customer service
Website
Reliability
Diversity of Products or Services
Billing Practices
  • Having tv when it does work 23
  • Picture quality 15
  • Nfl ticket 7
  • Service installer was courteous 6
  • Sound quality 6

Customers don't like

  • Poor customer service92
  • Customer service78
  • Lack of service38
  • Deceptive practices20
  • Small print and 24-month contract18
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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