Asurion vs Directv

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Asurion

Telecommunications
  • 1 ISSUES RESOLVED
  • 400 TOTAL REVIEWS
  • $160K CLAIMED LOSSES
  • $963 AVERAGE LOSS
1.2
Customer service
Website
Diversity of Products or Services
Reliability
Billing Practices
  • Promptly issued device 2
  • How fast i got my phone 1
  • Leon 1
  • Leonrep who helped me 1
  • Return ups label emailed to me 1

Customers don't like

  • Customer service13
  • Worst customer service9
  • Being hung up on7
  • Service delivery6
  • Poor customer service5

Products by Asurion

No items

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Directv

Telecommunications
  • 21 ISSUES RESOLVED
  • 8096 TOTAL REVIEWS
  • $1.7M CLAIMED LOSSES
  • $870 AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Reliability
Billing Practices
  • Having tv when it does work 23
  • Picture quality 11
  • It was good until you got shady 6
  • Sound quality 6
  • Service installer was courteous 6

Customers don't like

  • Poor customer service92
  • Customer service50
  • Lack of service38
  • Deceptive practices20
  • Small print and 24-month contract18

Products by Directv

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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