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Asurion

Telecommunications
  • 1 ISSUES RESOLVED
  • 415 TOTAL REVIEWS
  • $160K CLAIMED LOSSES
  • $940 AVERAGE LOSS
1.3
Customer service
Website
Reliability
Diversity of Products or Services
Billing Practices
  • Promptly issued device 2
  • How fast i got my phone 1
  • Return ups label emailed to me 1

Customers don't like

  • Customer service13
  • Worst customer service9
  • Being hung up on7
  • Poor customer service5
  • Service delivery5
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Directv

Telecommunications
  • 22 ISSUES RESOLVED
  • 8646 TOTAL REVIEWS
  • $1.7M CLAIMED LOSSES
  • $850 AVERAGE LOSS
1.7
Customer service
Website
Reliability
Diversity of Products or Services
Billing Practices
  • Having tv when it does work 23
  • Picture quality 11
  • It was good until you got shady 6
  • Programming 6
  • Nfl ticket 6

Customers don't like

  • Poor customer service90
  • Customer service63
  • Lack of service32
  • Deceptive practices20
  • Lack of concern for unsatisfied customers18
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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