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Asurion

Telecommunications
  • 2 ISSUES RESOLVED
  • 519 TOTAL REVIEWS
  • $180K CLAIMED LOSSES
  • $889 AVERAGE LOSS
1.3
Customer service
Reliability
Website
Diversity of Products or Services
Billing Practices
  • Promptly issued device 2
  • Ease of online claim 2
  • Thought of having insurance when i paid for it 1
  • First line agents 1
  • Efficiency 1

Customers don't like

  • Worst customer service20
  • Poor delivery service of products9
  • Would not answer my questions5
  • Customer service5
  • Being hung up on5
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Directv

Telecommunications
  • 27 ISSUES RESOLVED
  • 9684 TOTAL REVIEWS
  • $1.9M CLAIMED LOSSES
  • $840 AVERAGE LOSS
1.7
Customer service
Reliability
Website
Diversity of Products or Services
Billing Practices
  • Picture quality 30
  • Having tv when it does work 24
  • Service installer was courteous 20
  • Great choice of channels 19
  • Good programming 14

Customers don't like

  • Poor customer service340
  • Evasive billing practices41
  • Broken promises32
  • Not getting issues resolved27
  • Deceptive practices25
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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