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Asurion

Telecommunications
  • 4 ISSUES RESOLVED
  • 551 TOTAL REVIEWS
  • $190K CLAIMED LOSSES
  • $875 AVERAGE LOSS
1.2
Customer service
Reliability
Website
Diversity of Products or Services
Billing Practices
  • Ease of online claim 3
  • Promptly issued device 2
  • Efficiency 2
  • Thought of having insurance when i paid for it 1
  • First line agents 1

Customers don't like

  • Worst customer service19
  • Poor delivery service of products8
  • Customer service8
  • Would not answer my questions5
  • Being hung up on5
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Directv

Telecommunications
  • 28 ISSUES RESOLVED
  • 9848 TOTAL REVIEWS
  • $1.9M CLAIMED LOSSES
  • $833 AVERAGE LOSS
1.7
Customer service
Reliability
Website
Diversity of Products or Services
Billing Practices
  • Picture quality 29
  • Having tv when it does work 24
  • Service installer was courteous 20
  • Great choice of channels 17
  • Good programming 14

Customers don't like

  • Poor customer service313
  • Evasive billing practices41
  • Broken promises32
  • Not getting issues resolved27
  • Deceptive practices25
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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