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Asurion

Telecommunications
  • 5 ISSUES RESOLVED
  • 695 TOTAL REVIEWS
  • $1.3M CLAIMED LOSSES
  • $4.9K AVERAGE LOSS
1.3
Customer service
Reliability
Website
Exchange, Refund and Cancellation Policy
Billing Practices
  • Thought of having insurance when i paid for it 3
  • Promptly issued device 3
  • Ease of online claim 3
  • Front line people tried to be helpful 2
  • Efficiency 2

Customers don't like

  • Worst customer service21
  • Customer service12
  • Poor delivery service of products9
  • Would not answer my questions6
  • Unfair claim resolution6
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Centurylink

Telecommunications
  • 8 ISSUES RESOLVED
  • 2808 TOTAL REVIEWS
  • $1.5M CLAIMED LOSSES
  • $1.9K AVERAGE LOSS
1.4
Customer service
Reliability
Website
Exchange, Refund and Cancellation Policy
Billing Practices
  • When it worked 7
  • Quality of internet 7
  • Service online payment ability 6
  • Internet is ok 6
  • Speed 5

Customers don't like

  • Customer service146
  • Lack of cooperation18
  • Professionalism of manager10
  • Difficult problem resolution9
  • Unreliable customer service6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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