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Asurion

Telecommunications
  • 3 ISSUES RESOLVED
  • 540 TOTAL REVIEWS
  • $190K CLAIMED LOSSES
  • $879 AVERAGE LOSS
1.3
Customer service
Reliability
Website
Diversity of Products or Services
Billing Practices
  • Ease of online claim 3
  • Promptly issued device 2
  • Efficiency 2
  • Thought of having insurance when i paid for it 1
  • First line agents 1

Customers don't like

  • Worst customer service20
  • Poor delivery service of products9
  • Customer service7
  • Would not answer my questions5
  • Being hung up on5
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Centurylink

Telecommunications
  • 6 ISSUES RESOLVED
  • 2646 TOTAL REVIEWS
  • $1.5M CLAIMED LOSSES
  • $1.9K AVERAGE LOSS
1.4
Customer service
Reliability
Website
Diversity of Products or Services
Billing Practices
  • When it worked 7
  • Quality of internet 7
  • Service online payment ability 6
  • Internet is ok 5
  • Speed 4

Customers don't like

  • Customer service42
  • Lack of cooperation18
  • Professionalism of manager10
  • Difficult problem resolution7
  • Unreliable customer service6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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