PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Asurion and Brightstar Device Protection as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Asurion
Brightstar Device Protection

Asurion and Brightstar Device Protection Overview

Total reviews
1527
407
Company responses
0
0
Issues resolved
14
2

Asurion and Brightstar Device Protection Consumer Ratings

Rank
234 out of 1067 in Insurance category
312 out of 1067 in Insurance category
Customer service
153 in category
192 in category
Product or Service Quality
183 in category
201 in category
Reliability
142 in category
159 in category
Value for money
182 in category
203 in category

Asurion and Brightstar Device Protection Rating Details

Customer service
1.3 (720 reviews)
1.2 (246 reviews)
Reviewer's quote

...Awful and deceptive company, and horrible customer service. Do not waste your time or money by using this company..

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This is the absolute worst customer service I have ever dealt with. My ticket was opened on December 23rd and was not resolved until March of 2020. Understanding that mistakes happen, I gave these folks the benefit of the doubt on several occasions, however they continued to make mistakes, followed...

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Product or Service Quality
1.2 (642 reviews)
1.1 (235 reviews)
Reviewer's quote

...I called Asurion and filed my claim with the customer service representative who explained to me how the claim process works. At this very moment, it seems as though it only took one phone call to get taken care of..

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Sadly I purchased this service as a Roger's Canada cellular customer. I have paid over $364 in monthly premiums, more than 2 years. When I submitted a request for a small repair, they charged me $50 in a "processing fee"...

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Reliability
1.2 (640 reviews)
1.1 (231 reviews)
Reviewer's quote

I ordered a replacement phone, got the phone. But then decided to get the original phone repaired, so I sent the replacement back. They got the replacement back and never sent me a refund. I fought for well over a year to try to get my money back, but they insisted they never received the...

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we applied when the phone got lost after two and a half years paying the insurance, they asked all the ID's given and they said the name doesn't match from the date on the plan and name on the ID. I've been with Fido more than 20 years and they are the one who sold the protection and they are the...

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Value for money
1.2 (605 reviews)
1.1 (231 reviews)
Reviewer's quote

...While they have no issues accepting money for a worthless warranty. They most certainly have issues in fulfilling the warranty..

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...this? When I complained, a customer rep asked if its dirty, cant you clean it? Are you kidding me!?? Ive invested over $650 to ensure I get a phone of equal value!! It is such a disappointment Rogers would hire such a substandard company that disrespect loyal customers like this. DO NOT WASTE YOUR MONEY ON DEVICE PROTECTION PLAN....

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Asurion and Brightstar Device Protection Pros and Cons

Pros
  • Cant think of any
  • Thought of having insurance when i paid for it
  • Rip off
  • Thought of having insurance was good
  • Horrific
  • Until i needed the services
Cons
  • Customer service
  • Worst customer service
  • Worst cusotmer service
  • This business is a scam
  • Not getting a phone as promised and paid for
  • Every single thing

Asurion and Brightstar Device Protection Most Positive Reviews

Top rated reviews
5

I had the best experience with asurion. When my phone screen went black they sent me a refurbished that couldn't read...

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5

Girlfriend stepped on phone I contacted the company for replacement had no problem I love this company

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5

I have read alot of the reviews on here and I find it hard to believe so many people have had a bad experience with Asur...

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5

Nobody answered my calls wasted my time

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Asurion and Brightstar Device Protection Most Critical Reviews

Lowest rated reviews
1

Had to make a claim after cell phone got damaged. Called Asurian when their website would not allow me to make a claim o...

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1

I have been paying insurance for over two years. Instead of replacing my damaged phone, they said I would have to pay...

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1

Sent my xbox one for repair to asurion, followed the claim process, spoke to a service representative who knew when I...

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1

This company is the biggest scammers.. I bought a cell phone and paid with a visa. Well months later i notice a charge...

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Asurion and Brightstar Device Protection Latest Reviews

Recent published reviews
No votes

What is the claim number?

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1

Sadly I purchased this service as a Roger's Canada cellular customer. I have paid over $364 in monthly premiums, more...

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No votes

Samsung Book 2 was insured through Verizon, Screen cracked, they could not replace with comparable item, would mail me...

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1

After I paid them $50 to try to fix my phone and it couldn't be fixed they sent me a replacement phone that had so many...

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Asurion and Brightstar Device Protection Products and Services

Most reviewed product and services
  • Asurion Cell Phone Insurance (241 reviews)
  • Asurion Cell Phone Claim (146 reviews)
  • Asurion Claim (129 reviews)
  • Brightstar Device Protection Cell Phone Claim (114 reviews)
  • Brightstar Device Protection Cell Phone Replacement (70 reviews)
  • Brightstar Device Protection Protection Plan (39 reviews)