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Asurion

Telecommunications
  • 1 ISSUES RESOLVED
  • 452 TOTAL REVIEWS
  • $160K CLAIMED LOSSES
  • $916 AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Promptly issued device 2
  • Customer service 1
  • Ease of online claim 1
  • Efficiency 1
  • First line agents 1

Customers don't like

  • Worst customer service17
  • Poor delivery service of products9
  • Being hung up on5
  • Being lied to4
  • Would not answer my questions4
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Best Buy

Appliances and Electronics
  • 13 ISSUES RESOLVED
  • 2667 TOTAL REVIEWS
  • $900K CLAIMED LOSSES
  • $865 AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Convenient location 11
  • Wide variety of products 7
  • Competitive prices 6
  • I stopped shopping at best buy 6
  • Nice staff 5

Customers don't like

  • Poor customer service24
  • Bait-and-switch tactics12
  • Slow to assist11
  • Customer service8
  • Not enough stock4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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