PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Asurion and Best Buy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Asurion
Best Buy

Asurion and Best Buy Overview

Total reviews
1485
3501
Company responses
0
0
Issues resolved
14
23

Asurion and Best Buy Consumer Ratings

Rank
234 out of 1052 in Insurance category
308 out of 1773 in Appliances and Electronics category
Customer service
157 in category
265 in category
Product or Service Quality
184 in category
183 in category
Value for money
177 in category
165 in category
Exchange, Refund and Cancellation Policy
149 in category
173 in category

Asurion and Best Buy Rating Details

Customer service
1.3 (703 reviews)
1.3 (948 reviews)
Reviewer's quote

Nonexistent customer service. While they have no issues accepting money for a worthless warranty. They most certainly have issues in fulfilling the warranty..

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...I called customer service again and was almost IMMEDIATELY offered a refund, even though a refund was not an option in my previous call and my case clearly had not been reviewed after being escalated...

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Product or Service Quality
1.2 (626 reviews)
1.8 (785 reviews)
Reviewer's quote

...Your product is on its way to you. " Nothing, no product. Contacted Asurion on June 15 via chat...

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BEST BUY HAS ZERO CUSTOMER SERVICE. I HAVE A TV WITH A BROKEN SCREEN THAT GOT HERE 9 DAYS AGO. THE T...

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Value for money
1.2 (590 reviews)
2.1 (644 reviews)
Reviewer's quote

...which I needed my phone for and couldn't use my phone because it was DEAD!! So not only did I lose my phone I wasted gas, and you guys would not refund my money or compensate me in any way. I will not ever recommend you guys to any family or friends. And I will be writing reviews on yelp and other sites! Because of all this I was with out a phone for 24 hours!!...

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...and prove the old adage about a fool and his money and join me as one of their last fools..

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Exchange, Refund and Cancellation Policy
1.2 (577 reviews)
1.5 (724 reviews)
Reviewer's quote

... and they said they will not credit tax back plus pro-rated due to date I finally got in touch with them on the phone! This is not legal to charge tax and not refund it. Even Amazon agreed that they should not do this. Then they said Amazon was responsible for the tax (why ASURION charged it?)...

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...BB never came back, didn't want to come out and fix the tv again, and refused to refund my money for the tv. I have spent more than 10 hours on hold, with them. I have been trying since March to get help and nothing...

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Asurion and Best Buy Pros and Cons

Pros
  • Thought of having insurance when i paid for it
  • Rip off
  • Cant think of any
  • Convenient location
  • Wide variety of products
  • Price
Cons
  • Worst customer service
  • Customer service
  • Worst cusotmer service
  • Poor customer service
  • Terrible delivery
  • Bait-and-switch tactics

Asurion and Best Buy Most Positive Reviews

Top rated reviews
5

I had the best experience with asurion. When my phone screen went black they sent me a refurbished that couldn't read...

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5

I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How...

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5

I have read alot of the reviews on here and I find it hard to believe so many people have had a bad experience with Asur...

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5

I have spent lots f money on varied items at this best buy. I have been a loyal committed dveoted consumer.
I have alert...

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Asurion and Best Buy Most Critical Reviews

Lowest rated reviews
1

Had to make a claim after cell phone got damaged. Called Asurian when their website would not allow me to make a claim o...

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1

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can ta...

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1

Sent my xbox one for repair to asurion, followed the claim process, spoke to a service representative who knew when I...

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1

Today I went to Best Buy because they had a great deal for Ipad mini. I went in with my sisters because they wanted one...

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Asurion and Best Buy Latest Reviews

Recent published reviews
1

Failure to send replacement phone in a timely manner

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1

We bought a turn table that was faulty and could not get ahold of ANYONE for days. Now they tell us too bad so sad....

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1

Filed claim 6/20/20. Held phone shipment for 24hrs thus had checked out of hotel phone arrived 6/24 They returned phone...

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No votes

I purchased a refrigerator scheduled to be delivered today 7/2/20 between 12-8pm. But no one has come yet. This is nearl...

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Asurion and Best Buy Products and Services

Most reviewed product and services
  • Asurion Cell Phone Insurance (239 reviews)
  • Asurion Cell Phone Claim (143 reviews)
  • Asurion Claim (128 reviews)
  • Best Buy Customer Care (309 reviews)
  • Best Buy Manager (222 reviews)
  • Best Buy Shipping Service (98 reviews)