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Asurion

Telecommunications
  • 3 ISSUES RESOLVED
  • 540 TOTAL REVIEWS
  • $190K CLAIMED LOSSES
  • $879 AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Ease of online claim 3
  • Promptly issued device 2
  • Efficiency 2
  • Thought of having insurance when i paid for it 1
  • First line agents 1

Customers don't like

  • Worst customer service20
  • Poor delivery service of products9
  • Customer service7
  • Would not answer my questions5
  • Being hung up on5
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Best Buy

Appliances and Electronics
  • 14 ISSUES RESOLVED
  • 2795 TOTAL REVIEWS
  • $930K CLAIMED LOSSES
  • $856 AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Convenient location 11
  • Wide variety of products 8
  • Competitive prices 7
  • I stopped shopping at best buy 6
  • Cant answer 6

Customers don't like

  • Poor customer service33
  • Bait-and-switch tactics13
  • Slow to assist11
  • Post purchase care4
  • Not enough stock4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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