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Asurion

Telecommunications
  • 1 ISSUES RESOLVED
  • 452 TOTAL REVIEWS
  • $160K CLAIMED LOSSES
  • $916 AVERAGE LOSS
1.3
Customer service
Website
Reliability
Diversity of Products or Services
Billing Practices
  • Promptly issued device 2
  • Customer service 1
  • Ease of online claim 1
  • Efficiency 1
  • First line agents 1

Customers don't like

  • Worst customer service17
  • Poor delivery service of products9
  • Being hung up on5
  • Being lied to4
  • Would not answer my questions4
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Att

Telecommunications
  • 17 ISSUES RESOLVED
  • 4967 TOTAL REVIEWS
  • $1.9M CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.5
Customer service
Website
Reliability
Diversity of Products or Services
Billing Practices
  • Installation technician 17
  • Coverage area 10
  • Price 8
  • Phone 7
  • Introductory price 6

Customers don't like

  • Poor customer service57
  • Charges36
  • Deceptive policies30
  • Customer service18
  • Billing7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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