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Asurion

Telecommunications
  • 3 ISSUES RESOLVED
  • 542 TOTAL REVIEWS
  • $190K CLAIMED LOSSES
  • $879 AVERAGE LOSS
1.3
Customer service
Reliability
Website
Diversity of Products or Services
Billing Practices
  • Ease of online claim 3
  • Promptly issued device 2
  • Efficiency 2
  • Thought of having insurance when i paid for it 1
  • First line agents 1

Customers don't like

  • Worst customer service19
  • Poor delivery service of products8
  • Customer service7
  • Would not answer my questions5
  • Being hung up on5
Delete

Att

Telecommunications
  • 19 ISSUES RESOLVED
  • 5189 TOTAL REVIEWS
  • $1.9M CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.5
Customer service
Reliability
Website
Diversity of Products or Services
Billing Practices
  • Installation technician 17
  • Coverage area 10
  • Price 9
  • Phone 8
  • Introductory price 8

Customers don't like

  • Poor customer service72
  • Charges36
  • Deceptive policies30
  • Billing7
  • Deception6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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