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Asurion

Telecommunications
  • 5 ISSUES RESOLVED
  • 697 TOTAL REVIEWS
  • $1.3M CLAIMED LOSSES
  • $4.9K AVERAGE LOSS
1.3
Customer service
Reliability
Exchange, Refund and Cancellation Policy
Website
Billing Practices
  • Thought of having insurance when i paid for it 3
  • Promptly issued device 3
  • Ease of online claim 3
  • Front line people tried to be helpful 2
  • Efficiency 2

Customers don't like

  • Worst customer service21
  • Customer service12
  • Poor delivery service of products9
  • Would not answer my questions6
  • Unfair claim resolution6
Delete

Att

Telecommunications
  • 21 ISSUES RESOLVED
  • 5402 TOTAL REVIEWS
  • $2.1M CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
1.5
Customer service
Reliability
Exchange, Refund and Cancellation Policy
Website
Billing Practices
  • Installation technician 17
  • Coverage area 10
  • Price 9
  • Phone 8
  • Introductory price 8

Customers don't like

  • Poor customer service183
  • Charges36
  • Deceptive policies31
  • Billing8
  • Deception7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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