PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sitelock and Astra Security as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sitelock
Astra Security

Sitelock and Astra Security Overview

Total reviews
157
1
Company responses
0
0
Issues resolved
1
0

Sitelock and Astra Security Consumer Ratings

Rank
251 out of 1044 in Software category
11 out of 1044 in Software category
Privacy and Data Security
172 in category
18 in category
Product or Service Quality
177 in category
23 in category
Billing Practices
150 in category
20 in category
Website
191 in category
20 in category

Sitelock and Astra Security Rating Details

Privacy and Data Security
1.3 (83 reviews)
5 (1 review)
Reviewer's quote

I had an additional service connected, the SiteLock addon, which monitors the security of the website. Yesterday morning I received a message from SiteLock that malware was detected on my site. The day before, I had inserted the advertising network code, which is often scolded by antivirus because...

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...But this was when has been searching for a security solutn for by online shop. I had surveyed various solution and even paid for one of them but it just hadn't cut it, hackers would just keep coming. So, I started with astra pro plan and paid a month's subscription thinking let's see where this goes...

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Product or Service Quality
1.3 (79 reviews)
5 (1 review)
Reviewer's quote

I cancelled my Sitelock services on Feb. 28, via email, phone, support ticket, and chat. It took them 5 days to acknowledge my cancellation request...

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No items

Billing Practices
1.3 (74 reviews)
5 (1 review)
Reviewer's quote

Site is down all the time and I dont know it and they keep billing me. I cant even cancel I get disconnected..

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No items

Website
1.6 (73 reviews)
5 (1 review)
Reviewer's quote

I had my website shut down three times. Even with the site lock coverage. They stated to remove the malware and send you alerts and weekly reports...

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No items

Sitelock and Astra Security Pros and Cons

Pros
  • Extortion
  • Harrasing
  • Scary
  • Support and product
Cons
  • Poor customer service
  • Poor service
  • That they are into quick sales and don not know what selling
No votes

Sitelock and Astra Security Most Positive Reviews

Top rated reviews
5

This is the most ridiculous set of reviews I have EVER read! You all are mad because you don't want to spend money.....

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5

Well I'm not sure how I learned about Astra guys, maybe got an email from them or through their blog. But this was when...

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5

It's saddening to see the amount of negative reviews on SiteLock. My site was deeply hacked and they were able to...

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No votes

Sitelock and Astra Security Most Critical Reviews

Lowest rated reviews
1

We created a Sitelock account in 2013 after speaking to their sales person Jon Olmstead and paid $400 for one year of se...

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No votes
1

I have a hosting plan with a known provider. I also host multiple domains on the same package and it was working fine fo...

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No votes

Sitelock and Astra Security Latest Reviews

Recent published reviews
1

I had my website shut down three times. Even with the site lock coverage. They stated to remove the malware and send...

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No votes
2.1

I cancelled my Sitelock services on Feb. 28, via email, phone, support ticket, and chat. It took them 5 days to acknowle...

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No votes

Sitelock and Astra Security Products and Services

Most reviewed product and services
  • Sitelock Anti-malware Software (34 reviews)
  • Sitelock Customer Care (26 reviews)
  • Sitelock Technical Support (7 reviews)
  • Astra Security Anti-malware Software (1 review)