PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SquareTrade and Assurant as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SquareTrade
Assurant

SquareTrade and Assurant Overview

Total reviews 588 143
Company responses 0 0
Issues resolved 14 5

SquareTrade and Assurant Consumer Ratings

Rank
124 out of 998 in Insurance category
307 out of 998 in Insurance category
Customer service
97 in category
154 in category
Product or Service Quality
116 in category
195 in category
Exchange, Refund and Cancellation Policy
88 in category
162 in category
Website
115 in category
209 in category

SquareTrade and Assurant Rating Details

Customer service
1.5 (325 reviews)
1.3 (91 reviews)
Reviewer's quote

The SQUARE TRADE Customer Service Tech was unwilling to give me a Windows 7, 8 or 10 KEY in order to reboot my system. I was told to call MICROSOFT and, of course, MICROSOFT no longer receives calls to vet peculiar consumer difficulties. Instead, MICROSOFT states online that they no longer support...

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...i am upset i paid for liars is this the new customer service called we dont care . service . what is wrong with you assurant ?dont waste your money find a better co..

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Product or Service Quality
1.5 (293 reviews)
1.2 (84 reviews)
Reviewer's quote

Product information on Amazon says '£20 excess'. This is incorrect. The excess is actually £50...

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...Immediately upon purchase, my carrier explained the mobile insurance provided by Assurant; $12 billed monthly in addition to my service. I agreed. At the end of August 2020, my LCD screen was damaged and my phone was inoperable...

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Exchange, Refund and Cancellation Policy
1.5 (288 reviews)
1.2 (80 reviews)
Reviewer's quote

...that seller did not send,I did not cancel, this is not my fault I don't think it is right for you to keep my money, I have requested twice now for a refund and you don't have the courtesy to refund or even let me know why you haven't responded,this shows me that your not a reliable...

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...We still had two years left on the contract so I called them and told them we bought a new microwave and will they refund us the amount left on the contract. They said no to refund..

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Website
1.9 (277 reviews)
1.5 (75 reviews)
Reviewer's quote

To start with, they have NO telephone number on their website. Which means, if you ever remember being in VRU (Voice Response Unit) *** in the 80's, 90's and 00's, it has now been replaced with "WEB *** No way to chat with their customer service (they have a little tab at the bottom right on their...

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...Assurant's website clearly state that a phone will be shipped the next day. There is no language that says "unless it is on back order". This is NOT acceptable...

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SquareTrade and Assurant Pros and Cons

Pros
  • Service i received in the past
  • Initial ploy sounded good
  • Price
  • Nada
  • Fact that their were actual humans to converse with
  • At a fee insurance for your device
Cons
  • Horrible customer service
  • Run around no positive service
  • Fact that they do not honor their warranty
  • Customer service
  • Poor customer service and shady business practices
  • Still no phone

SquareTrade and Assurant Most Positive Reviews

Top rated reviews
5

Fraudulent Business Practices! I bought an iphone from Consumer Cellular. It was defective and was replaced with a new i...

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5

I received a check that no bank here will cash, and I dont bank with the banks in this area. I need to have this money...

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5

Please call me back at 774********

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4.6

I like Assurant but I am upset with aquilla Applances my top dishwasher was not spinning but Raul with Aquilla messed...

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SquareTrade and Assurant Most Critical Reviews

Lowest rated reviews
1

I read a lot of good review with SquareTrade but I guess at some point someone has to pay for the good that they are...

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1

John Lueders at Assurant Solutions likes to rip people off. I contacted their Wayne PA branch several times and John...

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1

Been having trouble with my cell phone the last month. It's obvious something is wrong as it freezes and won't turn on...

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1

I have used Assurant for 8 years. I kept renewing my contract on my washer, each year it cost more and more. They have...

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SquareTrade and Assurant Latest Reviews

Recent published reviews
2.5

SQUARE TRADE WARRANTY Coverage for my
Dell Inspiron i5 was purchased at STAPLES.
Thankfully, when trouble with hangups and...

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1

I have field a claim and they didnt approve it saying its not covered or I provided conflicted information which I...

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3.7

It was taken care of. Unfortunately, the reps weren't on the same page. Communication was not there. But talked to a...

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1

Waiting 6 hours for a serviceperson selected by Assurant. No show, no call. Phone #'s given by Assurant are either wrong...

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SquareTrade and Assurant Products and Services

Most reviewed product and services
  • Squaretrade Protection Plan (91 reviews)
  • Squaretrade Claim (54 reviews)
  • Squaretrade Electronics Claim (35 reviews)
  • Assurant Cell Phone Claim (24 reviews)
  • Assurant Claim (14 reviews)
  • Assurant Cell Phone Replacement (9 reviews)