PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Assurant and SquareTrade as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Assurant
SquareTrade

Assurant and SquareTrade Overview

Total reviews
118
493
Company responses
0
0
Issues resolved
5
7

SquareTrade was first mentioned on PissedConsumer on Sep 1, 2011 and since then this brand received 493 reviews. It is 375 reviews more than Assurant received since Jun 17, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Assurant customer support team than with SquareTrade customer service.

Assurant and SquareTrade Consumer Ratings

Rank
241 out of 1883 in Insurance category
108 out of 1883 in Insurance category
Staff
167 in category
95 in category
Customer service
144 in category
98 in category
Product or Service Quality
178 in category
109 in category

According to consumer ratings and reviews, SquareTrade ranks 133 points higher in the Insurance category than Assurant. People gave Assurant 1.3 stars for Staff criterion in Insurance category and it is 265 points higher than the worst rated brand in this category. At the same time, SquareTrade was rated 1.6 stars for Staff criterion in this category and it is 337 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that SquareTrade has a higher rating than Assurant. Regarding Product or Service Quality criterion, consumers gave Assurant 1.2 stars and it is 59% greater than other in category. SquareTrade however was rated 1.5 stars and it is 75% greater than other in category.

Assurant and SquareTrade Rating Details

Staff
1.3 (77 reviews)
1.6 (236 reviews)
Reviewer's quote

Staff member at the S. Miami Office whom I dated violated company policy, confidentiality. Upper management was notified and original back up documents were provided to the CEO, board and HR and nothing was done...

Egypt

many phone calls. noone is on the same page and gives different answer. on phone call 8 and wanting for a supervisor. one never seems to be available.

Jacqualyn
Customer service
1.3 (76 reviews)
1.5 (258 reviews)
Reviewer's quote

...I filed a claim through HMS for that, when I inquired about the hotel reimbursement, they transferred me via phone on 9/18/19 to an Assurant customer service agent. They proceeded to give me instructions on how the Hotel Reimbursement worked. I had to be without AC for at least 24 hours...

Kathleen T

Needed emergency repair for my refrigerator but claim department it’s close this is ridiculous and when you say 24 hours customer support when the claim department is closed that means there’s no support it’s a waste of time..

Syretta
Product or Service Quality
1.2 (71 reviews)
1.5 (227 reviews)
Reviewer's quote

I placed a claim on the 7th, which took 3-5 days to review (why??), then still wasn't updated 2 days after the 5 day review and it is now the 17th without a replacement phone. Their replacement phones are BACKORDERED and they are unable to tell me when I will receive my replacement.

Audrey N

I ordered a generator control part in May 2016, it had a one year manufacture warranty. With purchase of part I also purchased 3 year square trade plan.My part failed this week; I contacted Square Trade and was told that it was out of warranty, that it had expired May 2019. Out of luck.

dick w

Assurant and SquareTrade Pros and Cons

Pros
  • Fact that their were actual humans to converse with
  • Nada
  • Dont bother you unless you need to claim something
  • Service i received in the past
  • Initial ploy sounded good
  • Low price for insurance
Cons
  • Customer service
  • Poor customer service and shady business practices
  • Didnt fix the solution
  • Horrible customer service
  • Run around no positive service
  • Fact that they do not honor their warranty

Assurant and SquareTrade Most Positive Reviews

Top rated reviews
4.7

I like Assurant but I am upset with aquilla Applances my top dishwasher was not spinning but Raul with Aquilla messed...

5

Fraudulent Business Practices! I bought an iphone from Consumer Cellular. It was defective and was replaced with a new i...

Assurant and SquareTrade Most Critical Reviews

Lowest rated reviews
1

John Lueders at Assurant Solutions likes to rip people off. I contacted their Wayne PA branch several times and John...

1

I read a lot of good review with SquareTrade but I guess at some point someone has to pay for the good that they are...

Assurant and SquareTrade Latest Reviews

Recent published reviews
1

worse insurance ever un trained staffs incumputent supervisors,
buy a new phone instead .spoke to trey and he was so un p...

Read all 118 reviews
1

many phone calls. noone is on the same page and gives different answer. on phone call 8 and wanting for a supervisor....

Read all 493 reviews

Assurant and SquareTrade Products and Services

Most reviewed product and services
  • Assurant Cell Phone Claim (21 reviews)
  • Assurant Cell Phone Replacement (9 reviews)
  • Assurant Claim (9 reviews)
  • Squaretrade Protection Plan (85 reviews)
  • Squaretrade Claim (56 reviews)
  • Squaretrade Customer Care (53 reviews)