PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Assurant and SquareTrade as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Assurant
SquareTrade

Assurant and SquareTrade Overview

Total reviews 137 585
Company responses 0 0
Issues resolved 5 13

Assurant and SquareTrade Consumer Ratings

Rank
210 out of 1079 in Insurance category
120 out of 1079 in Insurance category
Customer service
154 in category
95 in category
Product or Service Quality
184 in category
114 in category
Value for money
199 in category
113 in category
Reliability
149 in category
99 in category

Assurant and SquareTrade Rating Details

Customer service
1.3 (86 reviews)
1.5 (311 reviews)
Reviewer's quote

...i am upset i paid for liars is this the new customer service called we dont care . service . what is wrong with you assurant ?dont waste your money find a better co..

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...I was never advised during my hour long conversations with their customer service reps that I have put more than 5 hours on a $285. 00 claim. It's been a horrible and EXTREMELY frustrating experience..

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Product or Service Quality
1.2 (80 reviews)
1.5 (284 reviews)
Reviewer's quote

...like!! I am making a decision as to stay with your company or not!! I have been advised by many, as my not being treated fairly, and not receiving adequate service and to leave your company and dont look back!! Highly disappointed and surprised that Assurant has UNRESPONSIVE MANAGEMENT in their organization! Customers keep them working and there are MANY competitors out there waiting for OUR BUSINESS!! How do I elevate past this Supervisor since she doesnt appear to respect your clientele? Please advise! Thank...

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...The T-Mobile application has caused all kinds of issues with my Straight Talk service provider and Square Trade will not send me a new phone. All I want kis a phone that works!!..

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Value for money
1.2 (79 reviews)
1.6 (265 reviews)
Reviewer's quote

so I should have just saved my money instead of paying for insurance (which is what I'll do now) because they sent me a *** used phone! There was even hair and debris under the phone cover that they put on!! I was told by the metro UPS agent when I bought this insurance that the phone would be...

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...still has not been returned or heard anything from any of the email people I've called several times they're not answering I'm done playing I just want my money back for my laptop so I can go get back in my college class because I had all B's and higher now I'm at C's and bellow it's online college it's souls have been repaired by 5buessnuess days it's been...

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Reliability
1.2 (79 reviews)
1.4 (232 reviews)
Reviewer's quote

My home and buildings burned to the ground sept 02 2020 in a Washington state wildfire .Not only was contact insurance a hassle, dealing with the multiple representatives was worse .Despite my request for increased insurance TWO years ago , and the failure for my agent , company , or issuer to...

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I waited over 3 weeks and the claim still is not settled.They keep telling me to mail in a receipt. I have E mailed them 3 .They telling me they can not read it. I mailed USPS the receipt a week ago and now they say they don't have it.They are just don't want to pay.It's not worth using Square...

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Assurant and SquareTrade Pros and Cons

Pros
  • Nada
  • Fact that their were actual humans to converse with
  • At a fee insurance for your device
  • Service i received in the past
  • Initial ploy sounded good
  • Price
Cons
  • Customer service
  • Poor customer service and shady business practices
  • Didnt fix the solution
  • Horrible customer service
  • Run around no positive service
  • Fact that they do not honor their warranty

Assurant and SquareTrade Most Positive Reviews

Top rated reviews
5

I received a check that no bank here will cash, and I dont bank with the banks in this area. I need to have this money...

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5

Fraudulent Business Practices! I bought an iphone from Consumer Cellular. It was defective and was replaced with a new i...

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4.6

I like Assurant but I am upset with aquilla Applances my top dishwasher was not spinning but Raul with Aquilla messed...

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5

Please call me back at 77471180302

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Assurant and SquareTrade Most Critical Reviews

Lowest rated reviews
1

John Lueders at Assurant Solutions likes to rip people off. I contacted their Wayne PA branch several times and John...

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1

I read a lot of good review with SquareTrade but I guess at some point someone has to pay for the good that they are...

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1

I have used Assurant for 8 years. I kept renewing my contract on my washer, each year it cost more and more. They have...

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1

Been having trouble with my cell phone the last month. It's obvious something is wrong as it freezes and won't turn on...

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Assurant and SquareTrade Latest Reviews

Recent published reviews
1

My home and buildings burned to the ground sept 02 2020 in a Washington state wildfire .
Not only was contact insurance a...

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No votes

making sure i have a protection plan on record or you can help set up an account

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No votes

I have been waiting almost 2 weeks for a replacement phone. I have called, emailed, chatted and even asked to speak to...

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1

I waited over 3 weeks and the claim still is not settled.They keep telling me to mail in a receipt. I have E mailed...

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Assurant and SquareTrade Products and Services

Most reviewed product and services
  • Assurant Cell Phone Claim (22 reviews)
  • Assurant Claim (14 reviews)
  • Assurant Cell Phone Replacement (9 reviews)
  • Squaretrade Protection Plan (91 reviews)
  • Squaretrade Claim (57 reviews)
  • Squaretrade Customer Care (57 reviews)