PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Assurant and Geek Squad as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Assurant
Geek Squad

Assurant and Geek Squad Overview

Total reviews
131
641
Company responses
0
0
Issues resolved
5
2

Assurant and Geek Squad Consumer Ratings

Rank
247 out of 1068 in Insurance category
416 out of 1794 in Appliances and Electronics category
Customer service
162 in category
233 in category
Value for money
196 in category
307 in category
Product or Service Quality
197 in category
286 in category
Exchange, Refund and Cancellation Policy
156 in category
188 in category

Assurant and Geek Squad Rating Details

Customer service
1.3 (83 reviews)
1.4 (262 reviews)
Reviewer's quote

...i am upset i paid for liars is this the new customer service called we dont care . service . what is wrong with you assurant ?dont waste your money find a better co..

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I have spent hours trying to make contact with a customer service representative to cancel my protection plan. They have made it impossible to make contact to cancel..

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Value for money
1.2 (76 reviews)
1.6 (149 reviews)
Reviewer's quote

so I should have just saved my money instead of paying for insurance (which is what I'll do now) because they sent me a *** used phone! There was even hair and debris under the phone cover that they put on!! I was told by the metro UPS agent when I bought this insurance that the phone would be...

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Stay away as the company does not appear to be offereing value for money nor the understanding that their incompentance in not doing their job correctly costs the consumer in more that just wasted time. The reps of the company can only apploigise but this is not what the consumer wants or needs. In...

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Product or Service Quality
1.2 (76 reviews)
1.5 (187 reviews)
Reviewer's quote

...like!! I am making a decision as to stay with your company or not!! I have been advised by many, as my not being treated fairly, and not receiving adequate service and to leave your company and dont look back!! Highly disappointed and surprised that Assurant has UNRESPONSIVE MANAGEMENT in their organization! Customers keep them working and there are MANY competitors out there waiting for OUR BUSINESS!! How do I elevate past this Supervisor since she doesnt appear to respect your clientele? Please advise! Thank...

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My review is i just recieved a email saying that my memership is up for renewal, BUT i have never signed or used your service, SO you can cancel everything..

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Exchange, Refund and Cancellation Policy
1.2 (75 reviews)
1.5 (147 reviews)
Reviewer's quote

...Moving and now they are trying to auto-renew the policy. Will not provide a way to stop it..

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...Geek squad is refusing to honor the plan and frefuses to refund the monies I have left on the plan. SomI suggest that you do not buy a service plan fromm..

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Assurant and Geek Squad Pros and Cons

Pros
  • Fact that their were actual humans to converse with
  • Nada
  • Dont bother you unless you need to claim something
  • No good
  • No means no
  • No pros
Cons
  • Customer service
  • Poor customer service and shady business practices
  • Didnt fix the solution
  • Customer service
  • I was lied to
  • Geeksquad protection plan as they were not honest

Assurant and Geek Squad Most Positive Reviews

Top rated reviews
4.6

I like Assurant but I am upset with aquilla Applances my top dishwasher was not spinning but Raul with Aquilla messed...

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5

All dug to pieces with scratches like someone was trying to get in it. all scratched up.something poured behind plastic...

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4.5

I love this company every time I had a complaint they always took care of me
They do listen and even buy you new Appla...

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5

I've been treated very well by the Geek Squad at my store. Maybe it depends on your manager and quality of local...

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Assurant and Geek Squad Most Critical Reviews

Lowest rated reviews
1

John Lueders at Assurant Solutions likes to rip people off. I contacted their Wayne PA branch several times and John...

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1

Terrible service and they refuse even a pro- rated refund. Do not waste your money. It would only be fair to provide...

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1

I have used Assurant for 8 years. I kept renewing my contract on my washer, each year it cost more and more. They have...

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1

My very old Linksys router just kept on running. Finally I determined that it was a bottle neck for speed and I decided...

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Assurant and Geek Squad Latest Reviews

Recent published reviews
1

No response for Over a Week! Its in regards to adjuster assigned. Not friendly or welcoming as previous reps. Ive...

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3.4

Cracked my year old Apple Watch screen. Called several days to Geek Squad With no answer. On the 3rd day a lady...

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1.2

Close every time I try to contact, I'm a new customer, who will cancel my policy I just got.

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1.4

DO NOT BUY A LARGE APPLIANCE WARRANTY FROM BEST BUY. I have and live three times to regret it. It takes weeks sometimes...

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Assurant and Geek Squad Products and Services

Most reviewed product and services
  • Assurant Cell Phone Claim (22 reviews)
  • Assurant Claim (12 reviews)
  • Assurant Cell Phone Replacement (9 reviews)
  • Geek Squad Protection Plan (101 reviews)
  • Geek Squad Repair (70 reviews)
  • Geek Squad Customer Care (60 reviews)