PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Asurion and Assurant as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Asurion
Assurant

Asurion and Assurant Overview

Total reviews 1586 139
Company responses 0 0
Issues resolved 14 5

Asurion and Assurant Consumer Ratings

Rank
239 out of 1079 in Insurance category
211 out of 1079 in Insurance category
Customer service
163 in category
155 in category
Reliability
142 in category
150 in category
Product or Service Quality
191 in category
187 in category
Value for money
168 in category
197 in category

Asurion and Assurant Rating Details

Customer service
1.3 (751 reviews)
1.3 (89 reviews)
Reviewer's quote

...The customer service people all have scripts that don't allow them to really help. Spent hours on phone and still waiting..

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...i am upset i paid for liars is this the new customer service called we dont care . service . what is wrong with you assurant ?dont waste your money find a better co..

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Reliability
1.2 (673 reviews)
1.2 (82 reviews)
Reviewer's quote

They replaced my s8active with an s9 small pos slippery phone. I told them the s9 wasn't going to work for me. They said they would give me what my phone was worth, 550$ that was beginning of June. Its now sep 24th 2020. They still charged me a 200$ deductible so now they owe me 750$ they have said...

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Cell phone camera broke and it is less than a year old. This is the company TMobile had us use for insuring our phones. (Just switched to TMobile December 2019, and got new phones then.) We have been calling for two months, on phone hours at a time, and zero help or results. This company is a scam....

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Product or Service Quality
1.2 (669 reviews)
1.2 (83 reviews)
Reviewer's quote

...And no one answers any other stupid numbers this is the worst service Ive ever ever ever ever paid for. Garbage should be outlawed..

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...like!! I am making a decision as to stay with your company or not!! I have been advised by many, as my not being treated fairly, and not receiving adequate service and to leave your company and dont look back!! Highly disappointed and surprised that Assurant has UNRESPONSIVE MANAGEMENT in their organization! Customers keep them working and there are MANY competitors out there waiting for OUR BUSINESS!! How do I elevate past this Supervisor since she doesnt appear to respect your clientele? Please advise! Thank...

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Value for money
1.3 (633 reviews)
1.1 (82 reviews)
Reviewer's quote

I spent 200 to get a replacement phone finally got the phone and sent it off which was probably slow because of the pandemic and I still got charged 300 and I just want my money back..

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...Don’t waste your money with them..

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Asurion and Assurant Pros and Cons

Pros
  • Thought of having insurance when i paid for it
  • Cant think of any
  • Rip off
  • Nada
  • Fact that their were actual humans to converse with
  • At a fee insurance for your device
Cons
  • Customer service
  • Worst customer service
  • Worst cusotmer service
  • Customer service
  • Poor customer service and shady business practices
  • Still no phone

Asurion and Assurant Most Positive Reviews

Top rated reviews
5

I had the best experience with asurion. When my phone screen went black they sent me a refurbished that couldn't read...

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5

I received a check that no bank here will cash, and I dont bank with the banks in this area. I need to have this money...

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5

I have read alot of the reviews on here and I find it hard to believe so many people have had a bad experience with Asur...

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4.6

I like Assurant but I am upset with aquilla Applances my top dishwasher was not spinning but Raul with Aquilla messed...

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Asurion and Assurant Most Critical Reviews

Lowest rated reviews
1

Had to make a claim after cell phone got damaged. Called Asurian when their website would not allow me to make a claim o...

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1

John Lueders at Assurant Solutions likes to rip people off. I contacted their Wayne PA branch several times and John...

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1

Sent my xbox one for repair to asurion, followed the claim process, spoke to a service representative who knew when I...

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1

I have used Assurant for 8 years. I kept renewing my contract on my washer, each year it cost more and more. They have...

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Asurion and Assurant Latest Reviews

Recent published reviews
1

I made a claim, paid my deductible and was told to allow 3-5 days delivery time. On the 6th day I called to find out...

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1

Cell phone camera broke and it is less than a year old. This is the company TMobile had us use for insuring our phones....

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1

You suck and need to go bankrupt

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1

Assurant promises to ship replacement within 24 hours and has failed to do so. I could not file a claim online and...

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Asurion and Assurant Products and Services

Most reviewed product and services
  • Asurion Cell Phone Insurance (242 reviews)
  • Asurion Cell Phone Claim (147 reviews)
  • Asurion Claim (128 reviews)
  • Assurant Cell Phone Claim (22 reviews)
  • Assurant Claim (14 reviews)
  • Assurant Cell Phone Replacement (9 reviews)