PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Asurion and Assurant as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Asurion
1.3
Assurant
1.2
Asurion
Assurant

Asurion and Assurant Overview

Total reviews 1658 143
Company responses 0 0
Issues resolved 14 5

Asurion and Assurant Consumer Ratings

Rank
249 out of 997 in Insurance category
307 out of 997 in Insurance category
Customer service
173 in category
155 in category
Reliability
154 in category
165 in category
Product or Service Quality
197 in category
196 in category
Value for money
179 in category
209 in category

Asurion and Assurant Rating Details

Customer service
1.3 (779 reviews)
1.3 (91 reviews)
Reviewer's quote

00 out of my account with out my consent and after talking with several customer service reps I been getting several different stories about getting my money back into my account. I still havent received my back So yes Im very disappointed and unhappy with your customer service. Its unacceptable as...

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...i am upset i paid for liars is this the new customer service called we dont care . service . what is wrong with you assurant ?dont waste your money find a better co..

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Reliability
1.2 (702 reviews)
1.2 (85 reviews)
Reviewer's quote

Everything got taken care of, and I am happy with how my problem got resolved.

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Waiting 6 hours for a serviceperson selected by Assurant. No show, no call. Phone #'s given by Assurant are either wrong or are numbers which have endless holds and no answer. Assurant reps (4 calls) could not (or would not?) help me with that issue. I got the feeling they don't care or that they...

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Product or Service Quality
1.2 (697 reviews)
1.2 (84 reviews)
Reviewer's quote

I have had service with Sprint for years and had insurance through Asurion. Recently, I lost my phone. I contacted Asurion and they sent a replacement phone...

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...Immediately upon purchase, my carrier explained the mobile insurance provided by Assurant; $12 billed monthly in addition to my service. I agreed. At the end of August 2020, my LCD screen was damaged and my phone was inoperable...

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Value for money
1.3 (656 reviews)
1.1 (86 reviews)
Reviewer's quote

You are saying I would have to send back my replacement phone which I can't bc I don't have the money nor another phone to use because I filed the wrong claim reason. it's lost, not damaged..

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...Don’t waste your money with them..

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Asurion and Assurant Pros and Cons

Pros
  • Cant think of any
  • Thought of having insurance when i paid for it
  • Rip off
  • Nada
  • Fact that their were actual humans to converse with
  • At a fee insurance for your device
Cons
  • Customer service
  • Worst customer service
  • Worst cusotmer service
  • Customer service
  • Poor customer service and shady business practices
  • Still no phone

Asurion and Assurant Most Positive Reviews

Top rated reviews
5

I had the best experience with asurion. When my phone screen went black they sent me a refurbished that couldn't read...

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5

I received a check that no bank here will cash, and I dont bank with the banks in this area. I need to have this money...

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5

I have read alot of the reviews on here and I find it hard to believe so many people have had a bad experience with Asur...

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4.6

I like Assurant but I am upset with aquilla Applances my top dishwasher was not spinning but Raul with Aquilla messed...

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Asurion and Assurant Most Critical Reviews

Lowest rated reviews
1

Had to make a claim after cell phone got damaged. Called Asurian when their website would not allow me to make a claim o...

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1

John Lueders at Assurant Solutions likes to rip people off. I contacted their Wayne PA branch several times and John...

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1

Sent my xbox one for repair to asurion, followed the claim process, spoke to a service representative who knew when I...

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1

I have used Assurant for 8 years. I kept renewing my contract on my washer, each year it cost more and more. They have...

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Asurion and Assurant Latest Reviews

Recent published reviews
1

I sent proof of purchase and images of my damaged item as per their requests and without grounds my claim was denied.

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1

I have field a claim and they didnt approve it saying its not covered or I provided conflicted information which I...

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3.6

Everything got taken care of, and I am happy with how my problem got resolved.

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1

Waiting 6 hours for a serviceperson selected by Assurant. No show, no call. Phone #'s given by Assurant are either wrong...

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Asurion and Assurant Products and Services

Most reviewed product and services
  • Asurion Cell Phone Insurance (241 reviews)
  • Asurion Cell Phone Claim (152 reviews)
  • Asurion Claim (128 reviews)
  • Assurant Cell Phone Claim (24 reviews)
  • Assurant Claim (14 reviews)
  • Assurant Cell Phone Insurance (9 reviews)