PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Assurant and Asurion as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Assurant
Asurion

Assurant and Asurion Overview

Total reviews
118
1312
Company responses
0
0
Issues resolved
5
13

Asurion was first mentioned on PissedConsumer on Feb 25, 2008 and since then this brand received 1312 reviews. It is 1194 reviews more than Assurant received since Jun 17, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Assurant customer support team than with Asurion customer service.

Assurant and Asurion Consumer Ratings

Rank
241 out of 1884 in Insurance category
229 out of 1884 in Insurance category
Customer service
144 in category
157 in category
Product or Service Quality
178 in category
183 in category
Value for money
178 in category
168 in category

According to consumer ratings and reviews, Asurion ranks 12 points higher in the Insurance category than Assurant. People gave Assurant 1.3 stars for Customer service criterion in Insurance category and it is 305 points higher than the worst rated brand in this category. At the same time, Asurion was rated 1.2 stars for Customer service criterion in this category and it is 292 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Asurion has a higher rating than Asurion. Regarding Value for money criterion, consumers gave Assurant 1.2 stars and it is 60% greater than other in category. Asurion however was rated 1.2 stars and it is 63% greater than other in category.

Assurant and Asurion Rating Details

Customer service
1.3 (76 reviews)
1.2 (627 reviews)
Reviewer's quote

...I filed a claim through HMS for that, when I inquired about the hotel reimbursement, they transferred me via phone on 9/18/19 to an Assurant customer service agent. They proceeded to give me instructions on how the Hotel Reimbursement worked. I had to be without AC for at least 24 hours...

Kathleen T

Samsung They want my SEVENTY YEAR OLD mother to package up her 37 television because they won't send a repair technician unless the tv is over 37." The slightest but of common sense would tell you, SHE CAN'T DO THAT!After numerous phone calls, their resolution? ... Ask UPS to help you load it in...

Halbert
Product or Service Quality
1.2 (71 reviews)
1.2 (564 reviews)
Reviewer's quote

I placed a claim on the 7th, which took 3-5 days to review (why??), then still wasn't updated 2 days after the 5 day review and it is now the 17th without a replacement phone. Their replacement phones are BACKORDERED and they are unable to tell me when I will receive my replacement.

Audrey N

I called in advise the front of my screen was cracked on my galaxy 9s+. The rep stated the deductible amount would be $30 they would need me a loaner phone while my original phone was being repaired. My original was sent to them and I received a loaner within 2 days. The third day I received an...

Bray
Value for money
1.2 (69 reviews)
1.2 (530 reviews)
Reviewer's quote

...They are a scam And just want your money. You will be screwed with this money. Warning do not use...

Matthew R

Had requested phone replacement as local att store said I needed it. Two hours later even though phone was not yet shipped I called ASURION to cancel shipment, as my phone started working, but they refused and sent it anyway. I immediately printed their emailed return shipping label and attached it...

PissedConsumer1725010

Assurant and Asurion Pros and Cons

Pros
  • Fact that their were actual humans to converse with
  • Nada
  • Dont bother you unless you need to claim something
  • Thought of having insurance when i paid for it
  • Rip off
  • Website to submit claim is easy
Cons
  • Customer service
  • Poor customer service and shady business practices
  • Didnt fix the solution
  • Worst customer service
  • Customer service
  • Unfair claim resolution

Assurant and Asurion Most Positive Reviews

Top rated reviews
4.7

I like Assurant but I am upset with aquilla Applances my top dishwasher was not spinning but Raul with Aquilla messed...

5

I had the best experience with asurion. When my phone screen went black they sent me a refurbished that couldn't read...

Assurant and Asurion Most Critical Reviews

Lowest rated reviews
1

John Lueders at Assurant Solutions likes to rip people off. I contacted their Wayne PA branch several times and John...

1

Had to make a claim after cell phone got damaged. Called Asurian when their website would not allow me to make a claim o...

Assurant and Asurion Latest Reviews

Recent published reviews
1

worse insurance ever un trained staffs incumputent supervisors,
buy a new phone instead .spoke to trey and he was so un p...

Read all 118 reviews
1

Buy a brand new Samsung refrigerator over a year ago I have had a tech out three times now to fix it. First appointment...

Read all 1312 reviews

Assurant and Asurion Products and Services

Most reviewed product and services
  • Assurant Cell Phone Claim (21 reviews)
  • Assurant Claim (9 reviews)
  • Assurant Cell Phone Replacement (9 reviews)
  • Asurion Cell Phone Insurance (223 reviews)
  • Asurion Cell Phone Claim (135 reviews)
  • Asurion Claim (118 reviews)