PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Assurant and Asurion as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Assurant
1.2
Asurion
1.3
Assurant
Asurion

Assurant and Asurion Overview

Total reviews 145 1697
Company responses 0 0
Issues resolved 5 14

Assurant and Asurion Consumer Ratings

Rank
310 out of 1048 in Insurance category
251 out of 1048 in Insurance category
Customer service
153 in category
165 in category
Value for money
213 in category
178 in category
Reliability
164 in category
147 in category
Product or Service Quality
196 in category
185 in category

Assurant and Asurion Rating Details

Customer service
1.3 (92 reviews)
1.3 (795 reviews)
Reviewer's quote

...For 10 days, every single day, i have spent between 1-2 hours on the phone with customer service and have been promised every day that escalation services would call. They have never called. I was promised that they would return my call within an hour...

Read full review

I have been calling Asuron for the past two days with no success; spend hours waiting on hold for a customer service representative to cancel my claim. No one answers the phone. A supervisor my phone carrier tried for several hours herself with no luck...

Read full review
Value for money
1.1 (87 reviews)
1.3 (670 reviews)
Reviewer's quote

...Don’t waste your money with them..

Read full review

...I wanted to get this in writing at this point, but Asurion does not send out emails or letters that would state no money owed. Told them I will record them saying no money owed and the representative just shut up and that they could not help any further. Asurion needs to fix their processes...

Read full review
Reliability
1.2 (86 reviews)
1.2 (717 reviews)
Reviewer's quote

Waiting 6 hours for a serviceperson selected by Assurant. No show, no call. Phone #'s given by Assurant are either wrong or are numbers which have endless holds and no answer. Assurant reps (4 calls) could not (or would not?) help me with that issue. I got the feeling they don't care or that they...

Read full review

Received a 3 year old replacement phone from Assurion. Paid more in monthly payments than replacement phone is worth!!!!!!!!!:angry:

Read full review
Product or Service Quality
1.2 (85 reviews)
1.2 (712 reviews)
Reviewer's quote

...Immediately upon purchase, my carrier explained the mobile insurance provided by Assurant; $12 billed monthly in addition to my service. I agreed. At the end of August 2020, my LCD screen was damaged and my phone was inoperable...

Read full review

...some one to come out finally someone come out to try an fix nope washer still not fix now I am told they got to order another part I am not happy with the service no one follow with me I am still waiting for my washer to be fix...

Read full review

Assurant and Asurion Pros and Cons

Pros
  • Nada
  • Fact that their were actual humans to converse with
  • At a fee insurance for your device
  • Cant think of any
  • Thought of having insurance when i paid for it
  • Rip off
Cons
  • Customer service
  • Poor customer service and shady business practices
  • Still no phone
  • Customer service
  • Worst customer service
  • Worst cusotmer service

Assurant and Asurion Most Positive Reviews

Top rated reviews
5

I received a check that no bank here will cash, and I dont bank with the banks in this area. I need to have this money...

Read full review
5

I had the best experience with asurion. When my phone screen went black they sent me a refurbished that couldn't read...

Read full review
4.6

I like Assurant but I am upset with aquilla Applances my top dishwasher was not spinning but Raul with Aquilla messed...

Read full review
5

I have read alot of the reviews on here and I find it hard to believe so many people have had a bad experience with Asur...

Read full review

Assurant and Asurion Most Critical Reviews

Lowest rated reviews
1

John Lueders at Assurant Solutions likes to rip people off. I contacted their Wayne PA branch several times and John...

Read full review
1

Had to make a claim after cell phone got damaged. Called Asurian when their website would not allow me to make a claim o...

Read full review
1

I have used Assurant for 8 years. I kept renewing my contract on my washer, each year it cost more and more. They have...

Read full review
1

Sent my xbox one for repair to asurion, followed the claim process, spoke to a service representative who knew when I...

Read full review

Assurant and Asurion Latest Reviews

Recent published reviews
1.3

I have never experienced anything like this insurance company. STAY AWAY. I paid over $650.00 for insurance. It has...

Read full review
1.8

Received a 3 year old replacement phone from Assurion. Paid more in monthly payments than replacement phone is worth!!!!...

Read full review
No votes

I am extremely dissatisfied as to how my claim was handled. My claim was closed without any efforts to contact me. I...

Read full review
No votes

I was contacted by one of your rep stating that you were out of the supplies needed to fix my cracked screen on my...

Read full review