PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Assurant and Asurion as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Assurant
Asurion

Assurant and Asurion Overview

Total reviews 135 1575
Company responses 0 0
Issues resolved 5 14

Assurant and Asurion Consumer Ratings

Rank
209 out of 1077 in Insurance category
237 out of 1077 in Insurance category
Customer service
153 in category
165 in category
Product or Service Quality
185 in category
194 in category
Value for money
198 in category
173 in category
Reliability
150 in category
144 in category

Assurant and Asurion Rating Details

Customer service
1.3 (86 reviews)
1.3 (746 reviews)
Reviewer's quote

...i am upset i paid for liars is this the new customer service called we dont care . service . what is wrong with you assurant ?dont waste your money find a better co..

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...Asurion is definitely making Verizon and other cellular companies look bad in the department of customer service and replacing equipment in a timely fashion..

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Product or Service Quality
1.2 (79 reviews)
1.2 (664 reviews)
Reviewer's quote

...like!! I am making a decision as to stay with your company or not!! I have been advised by many, as my not being treated fairly, and not receiving adequate service and to leave your company and dont look back!! Highly disappointed and surprised that Assurant has UNRESPONSIVE MANAGEMENT in their organization! Customers keep them working and there are MANY competitors out there waiting for OUR BUSINESS!! How do I elevate past this Supervisor since she doesnt appear to respect your clientele? Please advise! Thank...

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...And no one answers any other stupid numbers this is the worst service Ive ever ever ever ever paid for. Garbage should be outlawed..

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Value for money
1.2 (78 reviews)
1.3 (630 reviews)
Reviewer's quote

so I should have just saved my money instead of paying for insurance (which is what I'll do now) because they sent me a *** used phone! There was even hair and debris under the phone cover that they put on!! I was told by the metro UPS agent when I bought this insurance that the phone would be...

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Screen was broken when phone was dropped. Filed claim and went to store for the repair involving a $50 deductible. There is a very small crack on the back of the phone that happened as soon as the phone was received a long time ago. The store refused to repair the screen and said a full replacement...

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Reliability
1.2 (78 reviews)
1.2 (669 reviews)
Reviewer's quote

My GE refrigerator started leaking through the ice maker on the door. This leak was enough to start pooling on the floor. Assurant dispatched a tech, and he ended up having to order a part. Meanwhile, I receive the part and when the tech shows up to install the part he says it's the wrong part. He...

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Asurion states that they have never received my return phone AND I MAILED IT THREE WEEKS AGO!

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Assurant and Asurion Pros and Cons

Pros
  • Fact that their were actual humans to converse with
  • Nada
  • Dont bother you unless you need to claim something
  • Thought of having insurance when i paid for it
  • Cant think of any
  • Rip off
Cons
  • Customer service
  • Poor customer service and shady business practices
  • Didnt fix the solution
  • Customer service
  • Worst customer service
  • Worst cusotmer service

Assurant and Asurion Most Positive Reviews

Top rated reviews
5

I received a check that no bank here will cash, and I dont bank with the banks in this area. I need to have this money...

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5

I had the best experience with asurion. When my phone screen went black they sent me a refurbished that couldn't read...

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4.6

I like Assurant but I am upset with aquilla Applances my top dishwasher was not spinning but Raul with Aquilla messed...

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5

I have read alot of the reviews on here and I find it hard to believe so many people have had a bad experience with Asur...

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Assurant and Asurion Most Critical Reviews

Lowest rated reviews
1

John Lueders at Assurant Solutions likes to rip people off. I contacted their Wayne PA branch several times and John...

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1

Had to make a claim after cell phone got damaged. Called Asurian when their website would not allow me to make a claim o...

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1

I have used Assurant for 8 years. I kept renewing my contract on my washer, each year it cost more and more. They have...

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1

Sent my xbox one for repair to asurion, followed the claim process, spoke to a service representative who knew when I...

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Assurant and Asurion Latest Reviews

Recent published reviews
1

My GE refrigerator started leaking through the ice maker on the door. This leak was enough to start pooling on the...

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No votes

I was promised next day delivery for Friday , its Sunday and I still don't have a phone

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1

I have been trying to call them since May 2020 and it's Aug 2020. Had been given several numbers, (11) and no avail.
Spen...

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No votes

You customer service repasenative.are rood and disrespect full.I lost my phone at the grossarys store on 09/10/20 at aro...

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Assurant and Asurion Products and Services

Most reviewed product and services
  • Assurant Cell Phone Claim (22 reviews)
  • Assurant Claim (14 reviews)
  • Assurant Cell Phone Replacement (9 reviews)
  • Asurion Cell Phone Insurance (242 reviews)
  • Asurion Cell Phone Claim (146 reviews)
  • Asurion Claim (127 reviews)