Assurance Wireless vs Virgin Mobile

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Assurance Wireless

Telecommunications
  • 1 ISSUES RESOLVED
  • 175 TOTAL REVIEWS
  • $36.9K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
1.7
Customer service
Website
Reliability
Diversity of Products or Services
Billing Practices
  • Promt adding of minutes 5
  • Fact it gave me chance to explore much better providers 2
  • Fast adding of minutes 2
  • Having a phone for two months 2
  • Very bad 2

Customers don't like

  • Customer service11
  • Not resolving my problem10
  • Lies and no service7
  • Lying foreign workers6
  • Being lied to5

Products by Assurance Wireless

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Virgin Mobile

Telecommunications
  • 1 ISSUES RESOLVED
  • 385 TOTAL REVIEWS
  • $70.9K CLAIMED LOSSES
  • $415 AVERAGE LOSS
1.9
Customer service
Website
Reliability
Diversity of Products or Services
Billing Practices
  • Very little 4
  • Low price of cell phone service 3
  • Reliable auto pay 2
  • Vey little to do with phone insurance 1
  • Website very good richard branson owns it good prices 1

Customers don't like

  • Poorly trained reps3
  • Being mislead and wasting my time3
  • Extremely long wait times with lies3
  • Poor customer service2
  • Rude customer service2

Products by Virgin Mobile

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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