PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Verizon Wireless and Assurance Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Verizon Wireless
Assurance Wireless

Verizon Wireless and Assurance Wireless Overview

Total reviews 1494 1296
Company responses 0 0
Issues resolved 12 7

Verizon Wireless and Assurance Wireless Consumer Ratings

Rank
213 out of 1460 in Telecommunications category
157 out of 1460 in Telecommunications category
Customer service
208 in category
109 in category
Website
177 in category
179 in category
Price Affordability
283 in category
128 in category
Reliability
73 in category
166 in category

Verizon Wireless and Assurance Wireless Rating Details

Customer service
1.4 (609 reviews)
1.8 (502 reviews)
Reviewer's quote

...My recommendation to the General consumer is to find a phone company with better customer service..

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the customer service that I was represented I was speaking to would not let me speak to a supervisor and insisted that I had to pay for a replacement phone whenever I was told that I wouldn't because mine got stolen and y'all still owe me $5. 51 by the way..

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Website
2 (490 reviews)
2 (445 reviews)
Reviewer's quote

I'm having a problem logging into the website. The virtual assistant was Totally not helpful and the problem is NOT my username/password. Cell phone coverage in my area is spotty at best...

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...there is no computer access to address the faults, no email that works, no chat as the website indicates. it's all bloviation about service without any service available except by phone which is disabled. indicated coverage area is incorrect...

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Price Affordability
1.8 (482 reviews)
2.7 (408 reviews)
Reviewer's quote

...They make the devices you buy from them limited on other carriers and networks, even though you pay full price for them. I wish there was more competition so they would care about customer service and offer competitive pricing. I DO NOT RECOMMEND VERIZON WIRELESS...

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...You will pay the price for free..

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Reliability
2 (476 reviews)
1.6 (464 reviews)
Reviewer's quote

After 25 years with your company, all of a sudden no bill. Wife made a guess and sent $110.00 but I am sure thats not correct. Problem is account is in my name, wife cant access. I get asked for a PIN, I have no freakin idea. simply put, after all this time with your company it is becoming apparent...

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I need a replacement phone, Because my phone keep freezing up.

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Verizon Wireless and Assurance Wireless Pros and Cons

Pros
  • Coverage area
  • Coverage
  • Seem to have better coverage than most providers
  • Free
  • Its free service
  • That the phone was free
Cons
  • Customer service
  • No resolution to problem
  • Problem resolution
  • Customer service
  • Not resolving my problem
  • Phone and customer service

Verizon Wireless and Assurance Wireless Most Positive Reviews

Top rated reviews
5

I went in to upgrade my phone. I had already researched and knew exactly which phone I wanted. I was greeted by a...

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5

I had assurance wireless before and they had done me rite and i had just reapplied for their service. And i know that...

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5

I went to the Verizon Wireless store in my local area, where I have been a customer for over 10 years. I went there to...

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5

No review I have a major complaint and want someone to contact me. A real person not a computer

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Verizon Wireless and Assurance Wireless Most Critical Reviews

Lowest rated reviews
1

I got an iphone 4s on or about 7/8/14. It did not work and it took me 3 weeks to get a new one. I spent over 2-3 hour...

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1

I've submitted forms and all possible available documentation twice (the second time with a letter explaining the desper...

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1

I have an outstanding credit score and VW has put a hit on my credit report when their online system wasn't working...

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1

I did everything I was told to do to re-certify. Service would be cancelled with no warning because paperwork was not in...

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Verizon Wireless and Assurance Wireless Latest Reviews

Recent published reviews
No votes

I am very upset with Verizon sales department, I was in the process of upgrading my cell phone as Verizon was getting ri...

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No votes

LikeI think I need a new phone because I can't do anything with it.

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3.5

After 25 years with your company, all of a sudden no bill. Wife made a guess and sent $110.00 but I am sure thats not...

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3.7

I need a replacement phone, Because my phone keep freezing up.

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Verizon Wireless and Assurance Wireless Products and Services

Most reviewed product and services
  • Verizon Wireless Phone Plan (49 reviews)
  • Verizon Wireless Mobile Phone Service (49 reviews)
  • Verizon Wireless Service Transfer (24 reviews)
  • Assurance Wireless Phone Service (184 reviews)
  • Assurance Wireless Cell Phone Replacement (147 reviews)
  • Assurance Wireless Mobile Phone Service (57 reviews)