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Assurance Wireless vs Verizon Wireless
Assurance Wireless vs Verizon Wireless
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Assurance Wireless and Verizon Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Assurance Wireless and Verizon Wireless Overview
Total reviews |
2296
|
3804
|
Company responses |
0 |
0 |
Issues resolved |
25 |
27 |
Assurance Wireless and Verizon Wireless Consumer Ratings
Rank
297
out of 2019 in Telecommunications category
325
out of 2019 in Telecommunications category
Customer service
240
in category
344
in category
Product or Service Quality
340
in category
264
in category
Reliability
294
in category
205
in category
Website
241
in category
334
in category
Assurance Wireless and Verizon Wireless Rating Details
Reviewer's quote
...Could not reach customer service because login won't log me in..
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Could not reach Verizon customer service agent. Still have an outstanding concern. Seems to be no way to reach them in person..
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Product or Service Quality
Reviewer's quote
...What's up with that? And telling me if I still want the service to buy a prepaid card or bank card in order to paid for it. $unacceptable..
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You shut my new service & new phone off because I wasn't using it . I hadn't used it yet because I was in the when I returned from the hospital I had gotten several letters in the mail stating it was going to be disconnected if not used . It was already shut off when I got back from the hospital &...
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Reviewer's quote
First, Assurance is owned by T-Mobile so the coverage and reliability is excellent! The sign up process was relatively painless but not perfect. Immediately, I noticed when I called that I had minimal wait times to speak to a human, unlike past providers that I had used. All these folk use support...
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I didn't use my new phone, so Verizon thought it was stolen. The Fraud department shut my phone down after only having it 2 weeks & I hadn't used it due to being sick. They lied & said I didn't pay my bill that's why it was shut off. I only had the phone & service for 2 weeks & my bill wasn't due...
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Reviewer's quote
Constant drops, phone shuts off randomly, need to buy a new phone but each time I call their "system" is down, their website and app aren't designed for ease of use, service reps don't speak English well, they have $5 of mine that they insisted I deposit in order to correct one of their errors...
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I called to get an extension and the website was easy to use and navigate. I also liked this new service because it has no wait time and you can easily get access to your needs and you can get the help you need quickly. I would definitely like to use it in the future whenever I have a problem or...
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Assurance Wireless and Verizon Wireless Pros and Cons
Pros
- Free
- Its free service
- That the phone was free
- Coverage area
- Coverage
- Good coverage
Cons
- Customer service
- Not resolving my problem
- Phone and customer service
- Customer service
- Poor customer service
- No resolution to problem
Assurance Wireless and Verizon Wireless Most Positive Reviews
Top rated reviews
Turned out my phone wasn't through your company. The young lady who helped me is wonderful, def a 10
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I moved from Dallas, Oregon to 141 S. St. Space 129. Independence, Oregon 97351.
Last 4 social security # is 4016.
Want to...
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She activated my phone for me when I haven't been able to.
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Excellent customer service Excellent conversation keeping me engaged and keeping me informed throughout the process
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Assurance Wireless and Verizon Wireless Most Critical Reviews
Lowest rated reviews
I have been calling for months for a replacement phone since mine is lost. They deactivated it while I get a new phone o...
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A couple of months ago my prepaid service ended before the 30 days was up and my payment was due approximately 4 days...
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Supervisor name is Kaitlyn customer ID 5102. The rudest and her response to my claim is SIR YOU HAVE TO WAIT...
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I need to speak to a representative about my bill and a product I never received and was billed for.
I turned in my phone...
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Assurance Wireless and Verizon Wireless Latest Reviews
Recent published reviews
No votes
phone would not set up correctly. sim card sent with phone does not fit
in any slot. battery drains to fast.
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No votes
Automated system is not user friendly.
I shouldnt of had to go to a store Yet again Im told how you want things I shouldn...
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No votes
Have called multiple times and they first told me that would replace my phone and send me a better one .Phone died and I...
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No votes
the recording goes round and round, asking for you to log in, which I cannot. they do not connect you to a live agent....
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How would you compare Assurance Wireless vs Verizon Wireless?
Had Verizon wireless for nearly 20 years, Assurance Wireless for around 5 years. Until recently had NO complaints with Assurance.
When the most recent phone I had purchased was damaged (my own fault) have been unable to buy a new one from them that works at all. Currently without ANY cell phone for more than a month. (returned 3 they recommended and received from them or where they told me to purchase them) Amazing service area, no dead spots, always dependable with Assurance. Verizon had dead spots a few places, most notably around the local hospital where MOST important to have service in emergencies.
Assurance was always efficient receiving voice mail, Verizon never efficient voicemail. Had to end service with Verizon after losing money because of voicemail from my bank stating unusual activity not received for over 6 months!!! Many other vital messages received months late from doctors, businesses, insurance companies, etc. also.
Missed birth of my grand daughter because no message received that day. Many other important events/meetings missed also. Many event time changes missed, causing much inconvenience arriving at wrong time for important business and personal meetings. My son was left stranded on the road because his message did not show up for weeks.
Latest phone from Assurance does not receive texts for over an hour after they were sent to and from me or do not make calls consistently making emergency situations dangerous. Previous Assurance phones were excellent in those ways.