PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Assurance Wireless and Verizon Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Assurance Wireless
Verizon Wireless

Assurance Wireless and Verizon Wireless Overview

Total reviews
1137
1102
Company responses
0
0
Issues resolved
5
10

Assurance Wireless was first mentioned on PissedConsumer on Nov 7, 2012 and since then this brand received 1137 reviews. It is 35 reviews more than Verizon Wireless received since Oct 24, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Verizon Wireless customer support team than with Assurance Wireless customer service.

Assurance Wireless and Verizon Wireless Consumer Ratings

Rank
137 out of 1945 in Telecommunications category
178 out of 1945 in Telecommunications category
Customer service
104 in category
175 in category
Product or Service Quality
196 in category
89 in category
Reliability
138 in category
61 in category

According to consumer ratings and reviews, Assurance Wireless ranks 41 points higher in the Telecommunications category than Verizon Wireless. People gave Assurance Wireless 1.7 stars for Customer service criterion in Telecommunications category and it is 460 points higher than the worst rated brand in this category. At the same time, Verizon Wireless was rated 1.4 stars for Customer service criterion in this category and it is 389 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Verizon Wireless has a higher rating than Assurance Wireless. Regarding Reliability criterion, consumers gave Assurance Wireless 1.6 stars and it is 76% greater than other in category. Verizon Wireless however was rated 2.1 stars and it is 89% greater than other in category.

Assurance Wireless and Verizon Wireless Rating Details

Customer service
1.7 (439 reviews)
1.4 (444 reviews)
Reviewer's quote

I highly recommend and now that they have these new phones their customer service is also wonderful and very nice they try to help you in any way they can I highly recommend them if you want to use a government phone. I used to have SafeLink, but they're not as nice they're actually rude sometimes...

Casey D

...I am here complaining about Verizon Customer service yet I am being provided a phone number for their customer service..

PissedConsumer1724826
Product or Service Quality
1.6 (426 reviews)
2 (348 reviews)
Reviewer's quote

5 bad ANS phones in a row. Finally got a UMX that works okay but sometimes the text app freezes. They sent the last four digits of my credit card instead of the last four digits of my social security number to the California LifeLine Administator, so I was unable to renew online. Last year they had...

William N

The day after my account was closed (single line of service, no account issues or contracts), someone from within Verizon went into my account and made significant changes, before promptly selling my "debt" to collections. They reactivated my line, waived activation fee, added second line, doubled...

Travis
Reliability
1.6 (412 reviews)
2.1 (355 reviews)
Reviewer's quote

It not only will not really allow you to surf the web with any reliability, crashing frequently. But it doesn't hold a charge for more than an hour or so. Assurance will generously offered to sell you a better phone for $70 or more but, strangely enough, discourages you from buying a very same...

Leam

Verizon customer reps must have a special school on how to screw up orders and changes to service plans. 3 attempts now and still not back to where I was. Went to a factory store to get it right the first time but orders would not go through the system and I was told to call it in once my reset...

Randy N

Assurance Wireless and Verizon Wireless Pros and Cons

Pros
  • Its free service
  • Promt adding of minutes
  • That the phone was free
  • Coverage area
  • Coverage
  • Seem to have better coverage than most providers
Cons
  • Customer service
  • Not resolving my problem
  • Lies and no service
  • Customer service
  • No resolution to problem
  • Problem resolution

Assurance Wireless and Verizon Wireless Most Positive Reviews

Top rated reviews
5

I had assurance wireless before and they had done me rite and i had just reapplied for their service. And i know that...

5

I went in to upgrade my phone. I had already researched and knew exactly which phone I wanted. I was greeted by a...

Assurance Wireless and Verizon Wireless Most Critical Reviews

Lowest rated reviews
1

I've submitted forms and all possible available documentation twice (the second time with a letter explaining the desper...

1

I got an iphone 4s on or about 7/8/14. It did not work and it took me 3 weeks to get a new one. I spent over 2-3 hour...

Assurance Wireless and Verizon Wireless Latest Reviews

Recent published reviews
4.9

They're very good phone company to use if you're going to have a government phone. They did originally start off with...

Read all 1137 reviews

Scammed by sprint imported numbers about a week ago. Person to speak too live contact number.

Read all 1102 reviews

Assurance Wireless and Verizon Wireless Products and Services

Most reviewed product and services
  • Assurance Wireless Customer Care (147 reviews)
  • Assurance Wireless Phone Service (137 reviews)
  • Assurance Wireless Cell Phone Replacement (133 reviews)
  • Verizon Wireless Customer Care (120 reviews)
  • Verizon Wireless Phone Plan (46 reviews)
  • Verizon Wireless Mobile Phone Service (45 reviews)