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Assurance Wireless

Telecommunications
  • 1 ISSUES RESOLVED
  • 221 TOTAL REVIEWS
  • $37.5K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.7
Customer service
Website
Reliability
Diversity of Products or Services
Billing Practices
  • Promt adding of minutes 6
  • Fast adding of minutes 2
  • Free 2
  • Having a phone for two months 2
  • Promptly added minutes 2

Customers don't like

  • Customer service6
  • Not resolving my problem4
  • Lies and no service3
  • Their customer service3
  • Being ripped off2
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Verizon Wireless

Telecommunications
  • 7 ISSUES RESOLVED
  • 845 TOTAL REVIEWS
  • $400K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.8
Customer service
Website
Reliability
Diversity of Products or Services
Billing Practices
  • Coverage area 14
  • Seem to have better coverage than most providers 9
  • Coverage 8
  • Quality of network 3
  • You are a bunch of overcharging crooks 3

Customers don't like

  • No resolution to problem10
  • Deceitful salesperson7
  • Problem resolution7
  • Multiple issues6
  • Broken promises5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Kathy Strickland

Had Verizon wireless for nearly 20 years, Assurance Wireless for around 5 years.Until recently had NO complaints with Assurance.

When the most recent phone I had purchased was damaged (my own fault) have been unable to buy a new one from them that works at all. Currently without ANY cell phone for more than a month. (returned 3 they recommended and received from them or where they told me to purchase them) Amazing service area, no dead spots, always dependable with Assurance. Verizon had dead spots a few places, most notably around the local hospital where MOST important to have service in emergencies.

Assurance was always efficient receiving voice mail, Verizon never efficient voicemail. Had to end service with Verizon after losing money because of voicemail from my bank stating unusual activity not received for over 6 months!!! Many other vital messages received months late from doctors, businesses, insurance companies, etc. also.

Missed birth of my grand daughter because no message received that day. Many other important events/meetings missed also. Many event time changes missed, causing much inconvenience arriving at wrong time for important business and personal meetings. My son was left stranded on the road because his message did not show up for weeks.

Latest phone from Assurance does not receive texts for over an hour after they were sent to and from me or do not make calls consistently making emergency situations...

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