PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Assurance Wireless and Verizon Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Assurance Wireless
Verizon Wireless

Assurance Wireless and Verizon Wireless Overview

Total reviews
1266
1239
Company responses
0
0
Issues resolved
6
11

Assurance Wireless and Verizon Wireless Consumer Ratings

Rank
140 out of 1430 in Telecommunications category
184 out of 1430 in Telecommunications category
Customer service
94 in category
181 in category
Product or Service Quality
188 in category
85 in category
Reliability
134 in category
60 in category
Website
122 in category
117 in category

Assurance Wireless and Verizon Wireless Rating Details

Customer service
1.8 (483 reviews)
1.4 (494 reviews)
Reviewer's quote

...Very Horrible customer service..

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...Access to Customer Service is nonexistence. Verizon has never responded to messages or emails..

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Product or Service Quality
1.6 (469 reviews)
2 (384 reviews)
Reviewer's quote

...I haven't really had problems with Customer Service people, other than every time I'm told, they can't do what I need and for me to go to so n' so, or look it up myself! Because of these issues I don't have much confidence in Assurance..

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...I am very disappointed in your company service to me. Hopefully you want lie to me as Honeys supervisor did so I would not give a negative review. My email address is Handyrandyco@yahoo...

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Reliability
1.7 (450 reviews)
2.1 (396 reviews)
Reviewer's quote

I need to return my old iPhone device bd the Emil I have from u guys says it would expire on the 23 of may but u can go do that now can u plz help

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They told me I had to pay for the phone that was stolen plus I have to still pay my bill and I had insurance I've been with them for 8 years so I'm without a phone I have to pay my bill every month my line is still free no phone on it and I'm without a phone

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Website
2 (428 reviews)
2.1 (404 reviews)
Reviewer's quote

After yet another moment of *** to activate that thing (I had to go online to their website to do such instead of just marking a phone number) I find out the SAME issue plagued it despite of the device being new! What is this nonsense?! How can a phone carrier that prides itself to help those with...

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...I will quote it: All I was looking for was $25 per line not being used x 4 lines I never used x 6 months active = $600 This is what is listed on their own website – so I am not being out of control asking for all 3 years – which would be $3,600…. Representative A – who was a supervisor we had to be transferred to – said she was “unable to do more than $300 and that I would need to write into Executive Relations in order to get the other $300”. This leads to...

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Assurance Wireless and Verizon Wireless Pros and Cons

Pros
  • Free
  • That the phone was free
  • Its free service
  • Coverage area
  • Coverage
  • Seem to have better coverage than most providers
Cons
  • Customer service
  • Not resolving my problem
  • Phone and customer service
  • Customer service
  • No resolution to problem
  • Problem resolution

Assurance Wireless and Verizon Wireless Most Positive Reviews

Top rated reviews
5

I had assurance wireless before and they had done me rite and i had just reapplied for their service. And i know that...

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5

I went in to upgrade my phone. I had already researched and knew exactly which phone I wanted. I was greeted by a...

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5

No review I have a major complaint and want someone to contact me. A real person not a computer

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5

I went to the Verizon Wireless store in my local area, where I have been a customer for over 10 years. I went there to...

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Assurance Wireless and Verizon Wireless Most Critical Reviews

Lowest rated reviews
1

I've submitted forms and all possible available documentation twice (the second time with a letter explaining the desper...

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1

I got an iphone 4s on or about 7/8/14. It did not work and it took me 3 weeks to get a new one. I spent over 2-3 hour...

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1

I did everything I was told to do to re-certify. Service would be cancelled with no warning because paperwork was not in...

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1

I have an outstanding credit score and VW has put a hit on my credit report when their online system wasn't working...

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Assurance Wireless and Verizon Wireless Latest Reviews

Recent published reviews
No votes

does not connected to Internet

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1

My name is Randy Stephenson, I have been trying to buy a phone from you for over 2 weeks. Every time I call I get...

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No votes

Appleid several times, finally they said all I needed was one more piece of documentation which was sent that day. I...

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1

They told me I had to pay for the phone that was stolen plus I have to still pay my bill and I had insurance I've been...

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Assurance Wireless and Verizon Wireless Products and Services

Most reviewed product and services
  • Assurance Wireless Phone Service (189 reviews)
  • Assurance Wireless Customer Care (162 reviews)
  • Assurance Wireless Cell Phone Replacement (148 reviews)
  • Verizon Wireless Customer Care (135 reviews)
  • Verizon Wireless Mobile Phone Service (48 reviews)
  • Verizon Wireless Phone Plan (46 reviews)