Assurance Wireless vs Tracfone

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Assurance Wireless

Telecommunications
  • 1 ISSUES RESOLVED
  • 176 TOTAL REVIEWS
  • $36.9K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
1.7
Customer service
Website
Reliability
Diversity of Products or Services
Billing Practices
  • Promt adding of minutes 5
  • Fact it gave me chance to explore much better providers 2
  • Fast adding of minutes 2
  • Having a phone for two months 2
  • Very bad 2

Customers don't like

  • Customer service11
  • Not resolving my problem10
  • Lies and no service7
  • Lying foreign workers6
  • Being lied to5

Products by Assurance Wireless

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Tracfone

Telecommunications
  • 10 ISSUES RESOLVED
  • 944 TOTAL REVIEWS
  • $250K CLAIMED LOSSES
  • $735 AVERAGE LOSS
1.8
Customer service
Website
Reliability
Diversity of Products or Services
Billing Practices
  • No contract 11
  • Cost when i used very few minutes 10
  • Good service for years 10
  • Price 10
  • Having the same phone number 7

Customers don't like

  • Poor customer service20
  • Untrained call centers13
  • Rude customer service people11
  • Customer service10
  • Service while trying add minutes7

Products by Tracfone

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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