PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tag Mobile and Assurance Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tag Mobile
Assurance Wireless

Tag Mobile and Assurance Wireless Overview

Total reviews
144
1263
Company responses
0
0
Issues resolved
2
6

Tag Mobile and Assurance Wireless Consumer Ratings

Rank
232 out of 1428 in Telecommunications category
139 out of 1428 in Telecommunications category
Customer service
102 in category
96 in category
Reliability
177 in category
133 in category
Website
277 in category
125 in category
Product or Service Quality
204 in category
187 in category

Tag Mobile and Assurance Wireless Rating Details

Customer service
1.7 (64 reviews)
1.8 (482 reviews)
Reviewer's quote

...Their customer service phone number (toll free) would get you to a voice mail that says "mailbox is full". No live person would answer the phone - ever. Their online chat mode seems to be serviced by only one person "Dave"...

Read full review

...I haven't really had problems with Customer Service people, other than every time I'm told, they can't do what I need and for me to go to so n' so, or look it up myself! Because of these issues I don't have much confidence in Assurance..

Read full review
Reliability
1.5 (56 reviews)
1.7 (450 reviews)
Reviewer's quote

I've been trying to get my smartphone since April 6 and it's now April 22! They keep making me resubmit photos..and they tell me my proof letter is not correct..well...sorry to say..but..it isss !! IDK who this Tyson character is.but he need glasses I think..

Read full review

I need to return my old iPhone device bd the Emil I have from u guys says it would expire on the 23 of may but u can go do that now can u plz help

Read full review
Website
1.6 (54 reviews)
2 (427 reviews)
Reviewer's quote

Their website still reflects "unlimited data" and has not been updated. "Alister" from the live chat on their website says that it will be updated ASAP. Apparently, this decision was made after examining average data use from customers all over the nation...

Read full review

After yet another moment of *** to activate that thing (I had to go online to their website to do such instead of just marking a phone number) I find out the SAME issue plagued it despite of the device being new! What is this nonsense?! How can a phone carrier that prides itself to help those with...

Read full review
Product or Service Quality
1.5 (51 reviews)
1.6 (469 reviews)
Reviewer's quote

Was approved for service. Signed up with byop plan. After three weeks of not receiving anything, I asked them where the SIM card was...

Read full review

...Quality One. They are unethical and should seriously be looked into. Another Obama mistake...

Read full review

Tag Mobile and Assurance Wireless Pros and Cons

Pros
  • Idea sounded good at first
  • What your website said you would offer
  • That i could bring in an outside but compatible phone
  • Free
  • That the phone was free
  • Its free service
Cons
  • Customer service
  • Tag mobile at all
  • Whole experience with this company
  • Customer service
  • Not resolving my problem
  • Phone and customer service

Tag Mobile and Assurance Wireless Most Positive Reviews

Top rated reviews
5

Hello my name is Eileen, a current employee of TAG Mobile in Covina, California. And i wanted to take this time and resp...

Read full review
5

I had assurance wireless before and they had done me rite and i had just reapplied for their service. And i know that...

Read full review
4.8

I fail to understand what customers are complaining about. I ran around talking to and even trying a few lifeline compan...

Read full review
5

No review I have a major complaint and want someone to contact me. A real person not a computer

Read full review

Tag Mobile and Assurance Wireless Most Critical Reviews

Lowest rated reviews
1

They stand outside Welfare Offices, offering free 4G Touch Screen Phones to folks whom are already in financial...

Read full review
1

I've submitted forms and all possible available documentation twice (the second time with a letter explaining the desper...

Read full review
1

I have a phone that was not in English, then broke. They company told me they would send me another phone but never...

Read full review
1

I did everything I was told to do to re-certify. Service would be cancelled with no warning because paperwork was not in...

Read full review

Tag Mobile and Assurance Wireless Latest Reviews

Recent published reviews
1.2

Tag Mobile is almost like a fraud. Just take a look at their dysfunctional website. They have no listed phones but just...

Read full review
No votes

Trying to log into my account on Assurance's website. After entering my number and password, upon clicking on "submit",...

Read full review
No votes

I can only speak of my personal experience with TAG Mobile. It was WAY easier to apply than with SafeLink Mobile, took...

Read full review
1

I need to return my old iPhone device bd the Emil I have from u guys says it would expire on the 23 of may but u can go...

Read full review

Tag Mobile and Assurance Wireless Products and Services

Most reviewed product and services
  • Tag Mobile Phone Service (26 reviews)
  • Tag Mobile Mobile Phone Service (16 reviews)
  • Tag Mobile Customer Care (11 reviews)
  • Assurance Wireless Phone Service (188 reviews)
  • Assurance Wireless Customer Care (162 reviews)
  • Assurance Wireless Cell Phone Replacement (148 reviews)