PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Assurance Wireless and Tag Mobile as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Assurance Wireless
Tag Mobile

Assurance Wireless and Tag Mobile Overview

Total reviews
1266
144
Company responses
0
0
Issues resolved
6
2

Assurance Wireless and Tag Mobile Consumer Ratings

Rank
141 out of 1428 in Telecommunications category
235 out of 1428 in Telecommunications category
Customer service
97 in category
102 in category
Product or Service Quality
191 in category
209 in category
Reliability
137 in category
183 in category
Website
125 in category
282 in category

Assurance Wireless and Tag Mobile Rating Details

Customer service
1.8 (483 reviews)
1.7 (64 reviews)
Reviewer's quote

...Very Horrible customer service..

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...Their customer service phone number (toll free) would get you to a voice mail that says "mailbox is full". No live person would answer the phone - ever. Their online chat mode seems to be serviced by only one person "Dave"...

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Product or Service Quality
1.6 (469 reviews)
1.5 (51 reviews)
Reviewer's quote

...I haven't really had problems with Customer Service people, other than every time I'm told, they can't do what I need and for me to go to so n' so, or look it up myself! Because of these issues I don't have much confidence in Assurance..

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Was approved for service. Signed up with byop plan. After three weeks of not receiving anything, I asked them where the SIM card was...

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Reliability
1.7 (450 reviews)
1.5 (56 reviews)
Reviewer's quote

I need to return my old iPhone device bd the Emil I have from u guys says it would expire on the 23 of may but u can go do that now can u plz help

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I've been trying to get my smartphone since April 6 and it's now April 22! They keep making me resubmit photos..and they tell me my proof letter is not correct..well...sorry to say..but..it isss !! IDK who this Tyson character is.but he need glasses I think..

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Website
2 (428 reviews)
1.6 (54 reviews)
Reviewer's quote

After yet another moment of *** to activate that thing (I had to go online to their website to do such instead of just marking a phone number) I find out the SAME issue plagued it despite of the device being new! What is this nonsense?! How can a phone carrier that prides itself to help those with...

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Their website still reflects "unlimited data" and has not been updated. "Alister" from the live chat on their website says that it will be updated ASAP. Apparently, this decision was made after examining average data use from customers all over the nation...

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Assurance Wireless and Tag Mobile Pros and Cons

Pros
  • Free
  • That the phone was free
  • Its free service
  • Idea sounded good at first
  • What your website said you would offer
  • That i could bring in an outside but compatible phone
Cons
  • Customer service
  • Not resolving my problem
  • Phone and customer service
  • Customer service
  • Tag mobile at all
  • Whole experience with this company

Assurance Wireless and Tag Mobile Most Positive Reviews

Top rated reviews
5

I had assurance wireless before and they had done me rite and i had just reapplied for their service. And i know that...

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5

Hello my name is Eileen, a current employee of TAG Mobile in Covina, California. And i wanted to take this time and resp...

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5

No review I have a major complaint and want someone to contact me. A real person not a computer

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4.8

I fail to understand what customers are complaining about. I ran around talking to and even trying a few lifeline compan...

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Assurance Wireless and Tag Mobile Most Critical Reviews

Lowest rated reviews
1

I've submitted forms and all possible available documentation twice (the second time with a letter explaining the desper...

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1

They stand outside Welfare Offices, offering free 4G Touch Screen Phones to folks whom are already in financial...

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1

I did everything I was told to do to re-certify. Service would be cancelled with no warning because paperwork was not in...

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1

I have a phone that was not in English, then broke. They company told me they would send me another phone but never...

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Assurance Wireless and Tag Mobile Latest Reviews

Recent published reviews
No votes

does not connected to Internet

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1.2

Tag Mobile is almost like a fraud. Just take a look at their dysfunctional website. They have no listed phones but just...

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No votes

Appleid several times, finally they said all I needed was one more piece of documentation which was sent that day. I...

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No votes

I can only speak of my personal experience with TAG Mobile. It was WAY easier to apply than with SafeLink Mobile, took...

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Assurance Wireless and Tag Mobile Products and Services

Most reviewed product and services
  • Assurance Wireless Phone Service (188 reviews)
  • Assurance Wireless Customer Care (162 reviews)
  • Assurance Wireless Cell Phone Replacement (148 reviews)
  • Tag Mobile Phone Service (26 reviews)
  • Tag Mobile Mobile Phone Service (16 reviews)
  • Tag Mobile Customer Care (11 reviews)