PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Assurance Wireless and Tag Mobile as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Assurance Wireless
Tag Mobile

Assurance Wireless and Tag Mobile Overview

Total reviews
1137
144
Company responses
0
0
Issues resolved
5
2

Assurance Wireless was first mentioned on PissedConsumer on Nov 7, 2012 and since then this brand received 1137 reviews. It is 993 reviews more than Tag Mobile received since Sep 23, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Tag Mobile customer support team than with Assurance Wireless customer service.

Assurance Wireless and Tag Mobile Consumer Ratings

Rank
137 out of 1945 in Telecommunications category
231 out of 1945 in Telecommunications category
Customer service
103 in category
101 in category
Product or Service Quality
192 in category
203 in category
Reliability
137 in category
178 in category

According to consumer ratings and reviews, Assurance Wireless ranks 94 points higher in the Telecommunications category than Tag Mobile. People gave Assurance Wireless 1.7 stars for Customer service criterion in Telecommunications category and it is 458 points higher than the worst rated brand in this category. At the same time, Tag Mobile was rated 1.7 stars for Customer service criterion in this category and it is 460 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Assurance Wireless has a higher rating than Tag Mobile. Regarding Reliability criterion, consumers gave Assurance Wireless 1.6 stars and it is 76% greater than other in category. Tag Mobile however was rated 1.5 stars and it is 68% greater than other in category.

Assurance Wireless and Tag Mobile Rating Details

Customer service
1.7 (439 reviews)
1.7 (64 reviews)
Reviewer's quote

I highly recommend and now that they have these new phones their customer service is also wonderful and very nice they try to help you in any way they can I highly recommend them if you want to use a government phone. I used to have SafeLink, but they're not as nice they're actually rude sometimes...

Casey D

...Their customer service phone number (toll free) would get you to a voice mail that says "mailbox is full". No live person would answer the phone - ever. Their online chat mode seems to be serviced by only one person "Dave"...

Maria R
Product or Service Quality
1.6 (426 reviews)
1.5 (51 reviews)
Reviewer's quote

5 bad ANS phones in a row. Finally got a UMX that works okay but sometimes the text app freezes. They sent the last four digits of my credit card instead of the last four digits of my social security number to the California LifeLine Administator, so I was unable to renew online. Last year they had...

William N

I've been trying to get my smartphone since April 6 and it's now April 22! They keep making me resubmit photos..and they tell me my proof letter is not correct..well...sorry to say..but..it isss !! IDK who this Tyson character is.but he need glasses I think..

Mary C
Reliability
1.6 (412 reviews)
1.5 (56 reviews)
Reviewer's quote

It not only will not really allow you to surf the web with any reliability, crashing frequently. But it doesn't hold a charge for more than an hour or so. Assurance will generously offered to sell you a better phone for $70 or more but, strangely enough, discourages you from buying a very same...

Leam

Court today representative had me on hold XX times for about 45 minutes gets back on the phone and tells me that my Medicaid card is invalid know that's not true so I want a free phone and I don't understand why they lied to me

Oran

Assurance Wireless and Tag Mobile Pros and Cons

Pros
  • Its free service
  • Promt adding of minutes
  • That the phone was free
  • Idea sounded good at first
  • What your website said you would offer
  • That i could bring in an outside but compatible phone
Cons
  • Customer service
  • Not resolving my problem
  • Lies and no service
  • Customer service
  • Tag mobile at all
  • Whole experience with this company

Assurance Wireless and Tag Mobile Most Positive Reviews

Top rated reviews
5

I had assurance wireless before and they had done me rite and i had just reapplied for their service. And i know that...

5

Hello my name is Eileen, a current employee of TAG Mobile in Covina, California. And i wanted to take this time and resp...

Assurance Wireless and Tag Mobile Most Critical Reviews

Lowest rated reviews
1

I've submitted forms and all possible available documentation twice (the second time with a letter explaining the desper...

1

They stand outside Welfare Offices, offering free 4G Touch Screen Phones to folks whom are already in financial...

Assurance Wireless and Tag Mobile Latest Reviews

Recent published reviews
4.9

They're very good phone company to use if you're going to have a government phone. They did originally start off with...

Read all 1137 reviews
1.2

Tag Mobile is almost like a fraud. Just take a look at their dysfunctional website. They have no listed phones but just...

Read all 144 reviews

Assurance Wireless and Tag Mobile Products and Services

Most reviewed product and services
  • Assurance Wireless Customer Care (147 reviews)
  • Assurance Wireless Phone Service (137 reviews)
  • Assurance Wireless Cell Phone Replacement (133 reviews)
  • Tag Mobile Phone Service (26 reviews)
  • Tag Mobile Mobile Phone Service (16 reviews)
  • Tag Mobile Customer Care (11 reviews)