PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Safelink Wireless and Assurance Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Safelink Wireless
Assurance Wireless

Safelink Wireless and Assurance Wireless Overview

Total reviews 1764 2296
Company responses 0 0
Issues resolved 12 24

Safelink Wireless and Assurance Wireless Consumer Ratings

Rank
289 out of 2019 in Telecommunications category
297 out of 2019 in Telecommunications category
Customer service
342 in category
241 in category
Product or Service Quality
299 in category
341 in category
Reliability
288 in category
295 in category
Website
355 in category
242 in category

Safelink Wireless and Assurance Wireless Rating Details

Customer service
1.5
(638 reviews)
1.8
(862 reviews)
Reviewer's quote

...Who does that? He and I are both annoyed and lost a lot of time trying to deal with this rude customer service..

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...Could not reach customer service because login won't log me in..

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Product or Service Quality
1.8
(561 reviews)
1.7
(812 reviews)
Reviewer's quote

...I wanted to call back (now on hold) and be assurred that NONE of my personal infomartion was avalable to this person WHO knew he/she did not own this product. - Do they have my Social Security Number or any such important information so on??? Any help is much appreciated..

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...What's up with that? And telling me if I still want the service to buy a prepaid card or bank card in order to paid for it. $unacceptable..

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Reliability
1.8
(533 reviews)
1.8
(791 reviews)
Reviewer's quote

My package was not delivered it was returned to the company and it was not going back to the company it was coming to my house

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First, Assurance is owned by T-Mobile so the coverage and reliability is excellent! The sign up process was relatively painless but not perfect. Immediately, I noticed when I called that I had minimal wait times to speak to a human, unlike past providers that I had used. All these folk use support...

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Website
1.8
(525 reviews)
2
(765 reviews)
Reviewer's quote

...All of a sudden my phone stops working so I contact support on the website. Told me I was over my 350 minute limit for. Told them to check the logs because it wasn't possible...

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Constant drops, phone shuts off randomly, need to buy a new phone but each time I call their "system" is down, their website and app aren't designed for ease of use, service reps don't speak English well, they have $5 of mine that they insisted I deposit in order to correct one of their errors...

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Safelink Wireless and Assurance Wireless Pros and Cons

Pros
  • Free 250 minutes
  • Free phone service
  • Program
  • Free
  • Its free service
  • That the phone was free
Cons
  • Customer service
  • Total run around everytime have never had a good experience
  • Hours with customer service
  • Customer service
  • Not resolving my problem
  • Phone and customer service

Safelink Wireless and Assurance Wireless Most Positive Reviews

Top rated reviews
5

My issue was resolved in one day, they were very professional and my transfer to my replacement phone was very easy and...

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5

Turned out my phone wasn't through your company. The young lady who helped me is wonderful, def a 10

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5

i just got my gov phone i had 100 minutes when my daughter added a monthy plan with her credit card the ver next day i h...

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5

She activated my phone for me when I haven't been able to.

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Safelink Wireless and Assurance Wireless Most Critical Reviews

Lowest rated reviews
1

I have posted here a couple of times. Pissed consumer is a great platform. Safelink responded to my complaint. I have...

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1

Hung up on me every time can't get thru. Fix your phone numbers. Very frustrated please contact me please

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1

My package was not delivered it was returned to the company and it was not going back to the company it was coming to...

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1

need live person on phoneneed life person on the phone need life person on the phone lead life person on the phone need...

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Safelink Wireless and Assurance Wireless Latest Reviews

Recent published reviews
1

I had a package coming in and it was returned to the company and they told me to get a hold of you all and they said to...

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No votes

phone would not set up correctly. sim card sent with phone does not fit
in any slot. battery drains to fast.

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No votes

I'm trying to figure out if I have been approved for a safe link phone.I now went with a different carrier Assurance...

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No votes

Have called multiple times and they first told me that would replace my phone and send me a better one .Phone died and I...

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