PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Safelink Wireless and Assurance Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Safelink Wireless
Assurance Wireless

Safelink Wireless and Assurance Wireless Overview

Total reviews 1126 1283
Company responses 0 0
Issues resolved 3 7

Safelink Wireless and Assurance Wireless Consumer Ratings

Rank
184 out of 1450 in Telecommunications category
159 out of 1450 in Telecommunications category
Customer service
175 in category
103 in category
Product or Service Quality
140 in category
204 in category
Website
210 in category
174 in category
Reliability
121 in category
152 in category

Safelink Wireless and Assurance Wireless Rating Details

Customer service
1.5 (406 reviews)
1.8 (499 reviews)
Reviewer's quote

Called Customer Service, no one could tell me why. No one has good English the last rep said he had bad service (working from home) dogs barking, kids playing rooster crowing, I told him to move to different area in his house or I will file complaint. He said will transfer me to Corporate Office...

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the customer service that I was represented I was speaking to would not let me speak to a supervisor and insisted that I had to pay for a replacement phone whenever I was told that I wouldn't because mine got stolen and y'all still owe me $5. 51 by the way..

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Product or Service Quality
1.9 (354 reviews)
1.6 (479 reviews)
Reviewer's quote

This service is a joke! It NEVER WORKS, despite the fact that I live in Verizon's coverage area. When I'm not using the internet, the 4G icon is on and I have 2 or 3 signal bars but....

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...PLEASE DON'T USE THESE THIEVING PUNKS SERVICE!!!!! I even emailed them with my complaint and they emailed me back with a customer reference number, instead of just calling me or even an email to rectify the situation,basically passing the buck like a piece of crap that they are..

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Website
1.8 (329 reviews)
2 (440 reviews)
Reviewer's quote

I had to re-enroll in Lifeline service on the Lifeline website and tried to choose a different provider, but SafeLink is still trying to keep my service with them and charge $40/month. I have filed a complaint with my State AG and the FTC. Some HQ PR person called me and tried to use that as a...

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...there is no computer access to address the faults, no email that works, no chat as the website indicates. it's all bloviation about service without any service available except by phone which is disabled. indicated coverage area is incorrect...

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Reliability
1.8 (328 reviews)
1.6 (461 reviews)
Reviewer's quote

The Safelink never contacted me, however my cellphones is working now after a long battle.Thank youChunhe

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UMX Phone they shopped has so much ads served before you even unlock screen that the ll phone basically useless and you cannot unimstallThey are sending an updated version of. Found that is not the android go operating system to begin with and said its just a standard android and the app does not...

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Safelink Wireless and Assurance Wireless Pros and Cons

Pros
  • Free 250 minutes
  • Program
  • Phone and free service
  • Free
  • Its free service
  • That the phone was free
Cons
  • Customer service
  • Total run around everytime have never had a good experience
  • Poor english
  • Customer service
  • Not resolving my problem
  • Phone and customer service

Safelink Wireless and Assurance Wireless Most Positive Reviews

Top rated reviews
5

I've been trying to talk to the people at there customer service line and they are rude I asked to speak to the floor...

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5

I had assurance wireless before and they had done me rite and i had just reapplied for their service. And i know that...

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5

I have moved to a different part of town and because of the cell towers I am unable to get my phone to work. Waiting...

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5

No review I have a major complaint and want someone to contact me. A real person not a computer

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Safelink Wireless and Assurance Wireless Most Critical Reviews

Lowest rated reviews
1

I would like to get the word out there to ANY and ALL field agents working for any company that contracts with Lifeline...

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1

I've submitted forms and all possible available documentation twice (the second time with a letter explaining the desper...

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1

I submitted all the necessary documents that these idiots requested. I even paid $6.00 to send it priority so that I...

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1

I did everything I was told to do to re-certify. Service would be cancelled with no warning because paperwork was not in...

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Safelink Wireless and Assurance Wireless Latest Reviews

Recent published reviews
3

The Safelink never contacted me, however my cellphones is working now after a long battle.
Thank you
Chunhe

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No votes

The lady put me on hold and hung up I would appreciate a call back please thank you April Curry 781-364-****

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No votes

My friend just received a new phone today. The phone says there a problem with the sim card. Brand new phone. She...

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No votes

Assurance wireless is stealing private information and blocking phone and internet usage ... when i call they have my...

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Safelink Wireless and Assurance Wireless Products and Services

Most reviewed product and services
  • Safelink Wireless Phone Service (233 reviews)
  • Safelink Wireless Cell Phone Replacement (66 reviews)
  • Safelink Wireless Mobile Phone Service (64 reviews)
  • Assurance Wireless Phone Service (184 reviews)
  • Assurance Wireless Cell Phone Replacement (147 reviews)
  • Assurance Wireless Mobile Phone Service (57 reviews)