PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Assurance Wireless and Safelink Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Assurance Wireless
Safelink Wireless

Assurance Wireless and Safelink Wireless Overview

Total reviews 2296 1764
Company responses 0 0
Issues resolved 24 12

Assurance Wireless and Safelink Wireless Consumer Ratings

Rank
297 out of 2019 in Telecommunications category
289 out of 2019 in Telecommunications category
Customer service
241 in category
342 in category
Product or Service Quality
341 in category
299 in category
Reliability
295 in category
288 in category
Website
242 in category
355 in category

Assurance Wireless and Safelink Wireless Rating Details

Customer service
1.8
(862 reviews)
1.5
(638 reviews)
Reviewer's quote

...Could not reach customer service because login won't log me in..

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...Who does that? He and I are both annoyed and lost a lot of time trying to deal with this rude customer service..

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Product or Service Quality
1.7
(812 reviews)
1.8
(561 reviews)
Reviewer's quote

...What's up with that? And telling me if I still want the service to buy a prepaid card or bank card in order to paid for it. $unacceptable..

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...I wanted to call back (now on hold) and be assurred that NONE of my personal infomartion was avalable to this person WHO knew he/she did not own this product. - Do they have my Social Security Number or any such important information so on??? Any help is much appreciated..

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Reliability
1.8
(791 reviews)
1.8
(533 reviews)
Reviewer's quote

First, Assurance is owned by T-Mobile so the coverage and reliability is excellent! The sign up process was relatively painless but not perfect. Immediately, I noticed when I called that I had minimal wait times to speak to a human, unlike past providers that I had used. All these folk use support...

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My package was not delivered it was returned to the company and it was not going back to the company it was coming to my house

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Website
2
(765 reviews)
1.8
(525 reviews)
Reviewer's quote

Constant drops, phone shuts off randomly, need to buy a new phone but each time I call their "system" is down, their website and app aren't designed for ease of use, service reps don't speak English well, they have $5 of mine that they insisted I deposit in order to correct one of their errors...

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...All of a sudden my phone stops working so I contact support on the website. Told me I was over my 350 minute limit for. Told them to check the logs because it wasn't possible...

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Assurance Wireless and Safelink Wireless Pros and Cons

Pros
  • Free
  • Its free service
  • That the phone was free
  • Free 250 minutes
  • Free phone service
  • Program
Cons
  • Customer service
  • Not resolving my problem
  • Phone and customer service
  • Customer service
  • Total run around everytime have never had a good experience
  • Hours with customer service

Assurance Wireless and Safelink Wireless Most Positive Reviews

Top rated reviews
5

TECHNICAL PROBLEM ON THE LOCK SCREEN AND NONE FUNCTIONING, HIJACK FRAUDULENT USE OF HACKERS STEELING RECEPTION ROAMING...

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5

The customer service man was great nice and helpful.Thankyou the customer service. the customer service was great I...

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5

I could not afford too by a card too have FedEx too deliver anew New or replacement phone I have 36dollars deduct it...

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5

Customer service. Not happy with service I asked for just text and call dont need internet Ive my personal reasons this...

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Assurance Wireless and Safelink Wireless Most Critical Reviews

Lowest rated reviews
1

On Thursday November 2nd 2017 around 5 in the evening in front of the 99 cent only store on Villa and Los Robles in...

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1

I was told I would get 350 minutes with my phone. They gave me 20. They say it is because I live in Oregon. I thought...

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1

I recieved free gov.phone.from assurance wireless..I transferred my number I had for years over to phone.their service...

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1

Last month my phone did not work so after trying several times to get a hold of someone to help fix it, I had to use...

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Assurance Wireless and Safelink Wireless Latest Reviews

Recent published reviews
No votes

phone would not set up correctly. sim card sent with phone does not fit
in any slot. battery drains to fast.

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1

My package was not delivered it was returned to the company and it was not going back to the company it was coming to...

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No votes

Have called multiple times and they first told me that would replace my phone and send me a better one .Phone died and I...

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1

I had a package coming in and it was returned to the company and they told me to get a hold of you all and they said to...

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