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Assurance Wireless

Telecommunications
  • 3 ISSUES RESOLVED
  • 454 TOTAL REVIEWS
  • $39.3K CLAIMED LOSSES
  • $836 AVERAGE LOSS
1.6
Customer service
Reliability
Website
Diversity of Products or Services
Billing Practices
  • Promt adding of minutes 7
  • Free 4
  • Nada 3
  • Fast adding of minutes 3
  • Promptly added minutes 2

Customers don't like

  • Customer service18
  • Not resolving my problem6
  • Lies and no service5
  • Their customer service3
  • Real irratating phone automation always in circles3
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Safelink Wireless

Telecommunications
  • 2 ISSUES RESOLVED
  • 829 TOTAL REVIEWS
  • $62.1K CLAIMED LOSSES
  • $526 AVERAGE LOSS
1.8
Customer service
Reliability
Website
Diversity of Products or Services
Billing Practices
  • Free 250 minutes 14
  • Program 6
  • Phone and free service 3
  • Phone 3
  • Patience 3

Customers don't like

  • Customer service16
  • Total run around everytime have never had a good experience7
  • Hours with customer service7
  • Poor english6
  • Super frustrating4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1496884

i would not choose either, try qlink or some other govt phone program or just buy your own phone and forget it

Anonymous
#1479036

Safelink has better phones in my experience.

Anonymous
Baltimore, Maryland, United States #1340706

Before safelink, i was with assurance wireless for 3 yes n they were wonderful. I NVR had any problems at all n customer service were always nice n respectful n always helped with any phone issues

Anonymous
to Anonymous #1496886

im sorry but i call bs on thatthey asked me to pay a 50 YES a 50 dollar fee to replace my defective phonethey asked me to pay for a phone up front after that, they said i did not follow there directions on a factory reset, they sent them by email and even made a copy and mailed to me. while i was on the phone.

the phone i was working on essentially fried its circuts and it was my fault for listening to them on directionsMY MISTAKE next time ill do my own thing to make a phone work againfollowing the orders of assurance is a reason to get mad at me and make my phone not work? no and no ty the lack of respect to Mexicans is just unbelievable im sorry but i feel that someone bought your review for assurance and i hope after others see what i had to say they feel the same way that your review is fake

Anonymous
Jackson, Mississippi, United States #1313289

Safe link is the best