PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Assurance Wireless and Safelink Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Assurance Wireless
Safelink Wireless

Assurance Wireless and Safelink Wireless Overview

Total reviews
1170
1053
Company responses
0
0
Issues resolved
6
3

Assurance Wireless was first mentioned on PissedConsumer on Nov 7, 2012 and since then this brand received 1170 reviews. It is 117 reviews more than Safelink Wireless received since Nov 3, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Assurance Wireless customer support team than with Safelink Wireless customer service.

Assurance Wireless and Safelink Wireless Consumer Ratings

Rank
162 out of 1908 in Telecommunications category
132 out of 1908 in Telecommunications category
Customer service
100 in category
155 in category
Product or Service Quality
195 in category
123 in category
Reliability
137 in category
96 in category

According to consumer ratings and reviews, Safelink Wireless ranks 30 points higher in the Telecommunications category than Assurance Wireless. People gave Assurance Wireless 1.7 stars for Customer service criterion in Telecommunications category and it is 469 points higher than the worst rated brand in this category. At the same time, Safelink Wireless was rated 1.5 stars for Customer service criterion in this category and it is 414 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Safelink Wireless has a higher rating than Assurance Wireless. Regarding Reliability criterion, consumers gave Assurance Wireless 1.6 stars and it is 76% greater than other in category. Safelink Wireless however was rated 1.8 stars and it is 83% greater than other in category.

Assurance Wireless and Safelink Wireless Rating Details

Customer service
1.7 (450 reviews)
1.5 (386 reviews)
Reviewer's quote

I highly recommend and now that they have these new phones their customer service is also wonderful and very nice they try to help you in any way they can I highly recommend them if you want to use a government phone. I used to have SafeLink, but they're not as nice they're actually rude sometimes...

Casey D

...Complaints to customer service go unresolved bc SafeLink out sources customer service to a foreign company who's employees ability to speak English is below average and they talk in circles, aka bs so nothing is ever resolved..

Tammy l
Product or Service Quality
1.6 (438 reviews)
1.9 (332 reviews)
Reviewer's quote

...crap phone and service and not worth free. i have an old virgin mobile flip phone[same co] that i pay 40 a mo for . they wont activate it to life line...

PissedConsumer1769681

Someone stole my phone and I won't be able to make it call on it so how can I receive a new one can you please help me with this problem soon because I don't want to lose my service at all..

James G
Reliability
1.6 (423 reviews)
1.8 (303 reviews)
Reviewer's quote

It not only will not really allow you to surf the web with any reliability, crashing frequently. But it doesn't hold a charge for more than an hour or so. Assurance will generously offered to sell you a better phone for $70 or more but, strangely enough, discourages you from buying a very same...

Leam

called 611 and paid my bill. phone was off next day and I was told to pay aging they did not receive my payment, even though I have bank statement showing it was removed and paid two times. called and was told I could not have that plan and they hung up. filing a complaint with the Stae of florida.

Chauntel

Assurance Wireless and Safelink Wireless Pros and Cons

Pros
  • Free
  • Its free service
  • That the phone was free
  • Free 250 minutes
  • Program
  • Phone and free service
Cons
  • Customer service
  • Not resolving my problem
  • Phone and customer service
  • Customer service
  • Total run around everytime have never had a good experience
  • Hours with customer service

Assurance Wireless and Safelink Wireless Most Positive Reviews

Top rated reviews
5

I had assurance wireless before and they had done me rite and i had just reapplied for their service. And i know that...

5

I've been trying to talk to the people at there customer service line and they are rude I asked to speak to the floor...

Assurance Wireless and Safelink Wireless Most Critical Reviews

Lowest rated reviews
1

I've submitted forms and all possible available documentation twice (the second time with a letter explaining the desper...

1

I would like to get the word out there to ANY and ALL field agents working for any company that contracts with Lifeline...

Assurance Wireless and Safelink Wireless Latest Reviews

Recent published reviews
5

I am trying to qualify for a phone. I have my documents from SNAP

Read all 1169 reviews
4.4

Someone stole my phone and I won't be able to make it call on it so how can I receive a new one can you please help me...

Read all 1053 reviews

Assurance Wireless and Safelink Wireless Products and Services

Most reviewed product and services
  • Assurance Wireless Customer Care (149 reviews)
  • Assurance Wireless Phone Service (139 reviews)
  • Assurance Wireless Cell Phone Replacement (134 reviews)
  • Safelink Wireless Phone Service (220 reviews)
  • Safelink Wireless Customer Care (188 reviews)
  • Safelink Wireless Mobile Phone Service (63 reviews)