PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Assurance Wireless and Safelink Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Assurance Wireless
Safelink Wireless

Assurance Wireless and Safelink Wireless Overview

Total reviews
1135
1039
Company responses
0
0
Issues resolved
4
3

Assurance Wireless was first mentioned on PissedConsumer on Nov 7, 2012 and since then this brand received 1135 reviews. It is 96 reviews more than Safelink Wireless received since Nov 3, 2009. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Assurance Wireless customer support team and Safelink Wireless customer service.

Assurance Wireless and Safelink Wireless Consumer Ratings

Rank
160 out of 1946 in Telecommunications category
129 out of 1946 in Telecommunications category
Customer service
105 in category
165 in category
Product or Service Quality
198 in category
127 in category
Reliability
139 in category
97 in category

According to consumer ratings and reviews, Safelink Wireless ranks 31 points higher in the Telecommunications category than Assurance Wireless. People gave Assurance Wireless 1.7 stars for Customer service criterion in Telecommunications category and it is 460 points higher than the worst rated brand in this category. At the same time, Safelink Wireless was rated 1.5 stars for Customer service criterion in this category and it is 400 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Safelink Wireless has a higher rating than Assurance Wireless. Regarding Reliability criterion, consumers gave Assurance Wireless 1.6 stars and it is 75% greater than other in category. Safelink Wireless however was rated 1.8 stars and it is 83% greater than other in category.

Assurance Wireless and Safelink Wireless Rating Details

Customer service
1.7 (438 reviews)
1.5 (382 reviews)
Reviewer's quote

5 bad ANS phones in a row. Finally got a UMX that works okay but sometimes the text app freezes. They sent the last four digits of my credit card instead of the last four digits of my social security number to the California LifeLine Administator, so I was unable to renew online. Last year they had...

William N

...Complaints to customer service go unresolved bc SafeLink out sources customer service to a foreign company who's employees ability to speak English is below average and they talk in circles, aka bs so nothing is ever resolved..

Tammy l
Product or Service Quality
1.6 (424 reviews)
1.9 (330 reviews)
Reviewer's quote

I will be in the middle of texting a contact and my phone will automatically go to Google, another contact or Assurance Wireless. It's very hard to hear anyone unless I put earbuds in, I was in the middle of texting and my phone jumped to my home screen.

PissedConsumer1717574

I am a heart patient who has had service up until this morning! I submitted all documents and spoke to a Manager who assured me that my phone service would be turned on after they were approved. they were all approved!! and I still have to wait 7-10 days for services to be turned back on!! even...

Wanda T
Reliability
1.6 (411 reviews)
1.8 (302 reviews)
Reviewer's quote

It not only will not really allow you to surf the web with any reliability, crashing frequently. But it doesn't hold a charge for more than an hour or so. Assurance will generously offered to sell you a better phone for $70 or more but, strangely enough, discourages you from buying a very same...

Leam

2&1/2 weeks after I got my phone first the screen would just go black even when I was on the phone when this would happen the phone was died I would have to take the battery out for it to work again then I was not able to receive calls or make them or text I had to put a new phone app in then my...

Catherine H

Assurance Wireless and Safelink Wireless Pros and Cons

Pros
  • Its free service
  • Promt adding of minutes
  • That the phone was free
  • Free 250 minutes
  • Program
  • Phone and free service
Cons
  • Customer service
  • Not resolving my problem
  • Lies and no service
  • Customer service
  • Total run around everytime have never had a good experience
  • Hours with customer service

Assurance Wireless and Safelink Wireless Most Positive Reviews

Top rated reviews
5

I had assurance wireless before and they had done me rite and i had just reapplied for their service. And i know that...

5

I've been trying to talk to the people at there customer service line and they are rude I asked to speak to the floor...

Assurance Wireless and Safelink Wireless Most Critical Reviews

Lowest rated reviews
1

I've submitted forms and all possible available documentation twice (the second time with a letter explaining the desper...

1

I would like to get the word out there to ANY and ALL field agents working for any company that contracts with Lifeline...

Assurance Wireless and Safelink Wireless Latest Reviews

Recent published reviews
1.3

How many of the 295 million people that use the service need more than a basic phone? I am talking about many seniors/ot...

Read all 1135 reviews

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Read all 1039 reviews

Assurance Wireless and Safelink Wireless Products and Services

Most reviewed product and services
  • Assurance Wireless Customer Care (147 reviews)
  • Assurance Wireless Phone Service (137 reviews)
  • Assurance Wireless Cell Phone Replacement (132 reviews)
  • Safelink Wireless Phone Service (216 reviews)
  • Safelink Wireless Customer Care (186 reviews)
  • Safelink Wireless Mobile Phone Service (63 reviews)