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Assurance Wireless
Safelink Wireless

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Assurance Wireless

Assurance Wireless

1.9
  • 4 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1094 TOTAL REVIEWS
Rank
158 out of 1925
in Telecommunications category
Rating Details
Customer service
Product or Service Quality
Reliability
Website
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    2528
  • SUCCESSFUL
    74%
  • AVG CALL DURATION
    04:54
  • ISSUES RESOLVED
    18%
Top Products and Services
1.9
145 reviews
1.8
135 reviews
2.2
125 reviews
Safelink Wireless

Safelink Wireless

2.0
  • 2 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1016 TOTAL REVIEWS
Rank
123 out of 1925
in Telecommunications category
Rating Details
Customer service
Product or Service Quality
Reliability
Website
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    237
  • SUCCESSFUL
    71%
  • AVG CALL DURATION
    05:41
  • ISSUES RESOLVED
    11%
Top Products and Services
1.9
214 reviews
1.8
185 reviews
2
63 reviews

How would you compare Assurance Wireless vs Safelink Wireless?

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Anonymous
#1759700
Product or Service Quality
safelink phone is too small and th charger is hard to plug in right under the closure who the heck put that there?
YawningKingCrab
#1666793

I like safelink wireless better than assurance wireless.

Anonymous
#1649406

They both SUCK by their reviews!

Anonymous
#1648625

Based on the comparison chart there appears that nothing would be gained by switching from Assurance Wireless to Safelink Wireless. They both have very poor ratings.

Anonymous
#1496884

i would not choose either, try qlink or some other govt phone program or just buy your own phone and forget it

Anonymous
#1479036

Safelink has better phones in my experience.

Anonymous
#1340706

Before safelink, i was with assurance wireless for 3 yes n they were wonderful. I NVR had any problems at all n customer service were always nice n respectful n always helped with any phone issues

Anonymous
#1496886
@Anonymous

im sorry but i call bs on thatthey asked me to pay a 50 YES a 50 dollar fee to replace my defective phonethey asked me to pay for a phone up front after that, they said i did not follow there directions on a factory reset, they sent them by email and even made a copy and mailed to me. while i was on the phone.

the phone i was working on essentially fried its circuts and it was my fault for listening to them on directionsMY MISTAKE next time ill do my own thing to make a phone work againfollowing the orders of assurance is a reason to get mad at me and make my phone not work? no and no ty the lack of respect to Mexicans is just unbelievable im sorry but i feel that someone bought your review for assurance and i hope after others see what i had to say they feel the same way that your review is fake

Anonymous
#1313289

Safe link is the best

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