PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Assurance Wireless and Q Link Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Assurance Wireless
Q Link Wireless

Assurance Wireless and Q Link Wireless Overview

Total reviews
1158
90
Company responses
0
0
Issues resolved
5
0

Assurance Wireless was first mentioned on PissedConsumer on Nov 7, 2012 and since then this brand received 1158 reviews. It is 1068 reviews more than Q Link Wireless received since Jan 3, 2018.

Assurance Wireless and Q Link Wireless Consumer Ratings

Rank
162 out of 1907 in Telecommunications category
104 out of 1907 in Telecommunications category
Customer service
101 in category
No votes
Product or Service Quality
197 in category
No votes
Reliability
136 in category
No votes

According to consumer ratings and reviews, Q Link Wireless ranks 58 points higher in the Telecommunications category than Assurance Wireless. People gave Assurance Wireless 1.7 stars for Customer service criterion in Telecommunications category and it is 469 points higher than the worst rated brand in this category. Regarding Reliability criterion, consumers gave Assurance Wireless 1.6 stars and it is 76% greater than other in category.

Assurance Wireless and Q Link Wireless Rating Details

Customer service
1.7 (446 reviews)
No votes
Reviewer's quote

I highly recommend and now that they have these new phones their customer service is also wonderful and very nice they try to help you in any way they can I highly recommend them if you want to use a government phone. I used to have SafeLink, but they're not as nice they're actually rude sometimes...

Casey D

...I donot use or need the service anymore. I said this several times during my phone call. I am not the kind of person to take something that I donot need, just because it's free..

Ezri
Product or Service Quality
1.6 (433 reviews)
No votes
Reviewer's quote

issue solved thank you will be waiting for delivery to make full assessment of service..

Marlon

...Service or talk to someone there i need to talk to someone in your customer service..

Griffyn
Reliability
1.6 (419 reviews)
No votes
Reviewer's quote

It not only will not really allow you to surf the web with any reliability, crashing frequently. But it doesn't hold a charge for more than an hour or so. Assurance will generously offered to sell you a better phone for $70 or more but, strangely enough, discourages you from buying a very same...

Leam

When I try to install a game it tells me to free up space. I have anything to free up nothing uninstall

Akeem

Assurance Wireless and Q Link Wireless Pros and Cons

Pros
  • Its free service
  • That the phone was free
  • Promt adding of minutes
  • Quality assurrance if you can contact them
  • No comment
  • Yes
Cons
  • Customer service
  • Not resolving my problem
  • Phone and customer service
  • Refuses to answer their telephones
  • Horrible customer service
  • Unable to contact a live person

Assurance Wireless and Q Link Wireless Most Positive Reviews

Top rated reviews
5

I had assurance wireless before and they had done me rite and i had just reapplied for their service. And i know that...

5

I need a new phone. I lost mine. Im on disability

Assurance Wireless and Q Link Wireless Most Critical Reviews

Lowest rated reviews
1

I've submitted forms and all possible available documentation twice (the second time with a letter explaining the desper...

1

Q-Link Wireless LLC 499 E Sheridan St STE 400 Dania FL 33004-4600 Complaint Description: I have been switched to Sprint...

Assurance Wireless and Q Link Wireless Latest Reviews

Recent published reviews
1

I got assurance wireless about 6 months ago as I suffered an injury, was out of work, lost my job while on short term...

Read all 1158 reviews

I have called and called that number no one can be reached just that recording repeating I paid for a replacement phone...

Read all 90 reviews

Assurance Wireless and Q Link Wireless Products and Services

Most reviewed product and services
  • Assurance Wireless Customer Care (148 reviews)
  • Assurance Wireless Phone Service (138 reviews)
  • Assurance Wireless Cell Phone Replacement (134 reviews)
  • Q Link Wireless Mobile Phone Service (14 reviews)
  • Q Link Wireless Phone Service (6 reviews)
  • Q Link Wireless Customer Care (2 reviews)