PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Assurance Wireless and Q Link Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Assurance Wireless
Q Link Wireless

Assurance Wireless and Q Link Wireless Overview

Total reviews 1312 236
Company responses 0 0
Issues resolved 7 2

Assurance Wireless and Q Link Wireless Consumer Ratings

Rank
161 out of 1430 in Telecommunications category
146 out of 1430 in Telecommunications category
Customer service
124 in category
169 in category
Product or Service Quality
225 in category
156 in category
Reliability
175 in category
137 in category
Website
136 in category
133 in category

Assurance Wireless and Q Link Wireless Rating Details

Customer service
1.8 (506 reviews)
1.6 (77 reviews)
Reviewer's quote

the customer service that I was represented I was speaking to would not let me speak to a supervisor and insisted that I had to pay for a replacement phone whenever I was told that I wouldn't because mine got stolen and y'all still owe me $5. 51 by the way..

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I asked to talk a human a customer service person..

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Product or Service Quality
1.6 (487 reviews)
1.9 (64 reviews)
Reviewer's quote

...PLEASE DON'T USE THESE THIEVING PUNKS SERVICE!!!!! I even emailed them with my complaint and they emailed me back with a customer reference number, instead of just calling me or even an email to rectify the situation,basically passing the buck like a piece of crap that they are..

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what sound is a piece of junk service is a piece of junk and I can't never make a good phone call and every time I do my son was get a drop-in you made it to our then we'll do people live back in the buggy woods so and y'all ain't never answering, so I need a good service and I need to get a phone..

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Reliability
1.7 (468 reviews)
1.8 (59 reviews)
Reviewer's quote

They were falsely advertising. I threatened them with contacting governmental agencies to complain about their false advertisement, they got higher approval to waive the $5 shipping fee.

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My old phone wouldn't turn on so I ordered the 79$ phone the avid 4 I think, well on my old phone the hot pepper, I finally figured out how to take the back off and I took the battery out and back in now it works again,so I tried to order a new one and then I called to cancel it before it ships out...

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Website
2 (450 reviews)
2 (63 reviews)
Reviewer's quote

...there is no computer access to address the faults, no email that works, no chat as the website indicates. it's all bloviation about service without any service available except by phone which is disabled. indicated coverage area is incorrect...

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...The customer service hours on the website are incorrect and they close earlier than 12am. Even during business hours, no one answers the phone. Just automated help, that does not help...

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Assurance Wireless and Q Link Wireless Pros and Cons

Pros
  • Free
  • Its free service
  • That the phone was free
  • Free service
  • No comment
  • Quality assurrance if you can contact them
Cons
  • Customer service
  • Not resolving my problem
  • Phone and customer service
  • Horrible customer service
  • Refuses to answer their telephones
  • Unable to contact a live person

Assurance Wireless and Q Link Wireless Most Positive Reviews

Top rated reviews
5

I had assurance wireless before and they had done me rite and i had just reapplied for their service. And i know that...

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5

Still waiting on my phone to come in the mail I should find out today or tomorrow if not then I need for y'all to send...

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5

No review I have a major complaint and want someone to contact me. A real person not a computer

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5

Nothing happened the phones I have don’t match , so I’m with out a phone till I get money to buy one

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Assurance Wireless and Q Link Wireless Most Critical Reviews

Lowest rated reviews
1

I've submitted forms and all possible available documentation twice (the second time with a letter explaining the desper...

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1

Q-Link Wireless LLC 499 E Sheridan St STE 400 Dania FL 33004-**** Complaint Description: I have been switched to Sprint...

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1

I did everything I was told to do to re-certify. Service would be cancelled with no warning because paperwork was not in...

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1

I live in AR. applied for help approved they know my address and sent me a phone with no cell service and wrong state...

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Assurance Wireless and Q Link Wireless Latest Reviews

Recent published reviews
No votes

I need a nother phone because i lost my phone

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No votes

My phone keeps telling me that mobile network not available how can I fix this it's also telling me that there is an...

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No votes

My sons girlfriend got a phone on my address so she gave me phone. She does not live here. So I can't get one because...

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No votes

I ORDED A PHONE LIKE 3 WEEKS AGO WHERE IS IT MY ORDER N UMBER IS 927489****787851****042738 MY ENROLLMENT ID IS...

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Assurance Wireless and Q Link Wireless Products and Services

Most reviewed product and services
  • Assurance Wireless Phone Service (184 reviews)
  • Assurance Wireless Cell Phone Replacement (147 reviews)
  • Assurance Wireless Mobile Phone Service (57 reviews)
  • Q Link Wireless Mobile Phone Service (26 reviews)
  • Q Link Wireless Phone Service (18 reviews)
  • Q Link Wireless Cell Phone Replacement (11 reviews)