PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Assurance Wireless and Q Link Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Assurance Wireless
Q Link Wireless

Assurance Wireless and Q Link Wireless Overview

Total reviews
1135
75
Company responses
0
0
Issues resolved
4
0

Assurance Wireless was first mentioned on PissedConsumer on Nov 7, 2012 and since then this brand received 1135 reviews. It is 1060 reviews more than Q Link Wireless received since Jan 3, 2018.

Assurance Wireless and Q Link Wireless Consumer Ratings

Rank
161 out of 1945 in Telecommunications category
115 out of 1945 in Telecommunications category
Customer service
104 in category
88 in category
Product or Service Quality
199 in category
119 in category
Reliability
140 in category
117 in category

According to consumer ratings and reviews, Q Link Wireless ranks 46 points higher in the Telecommunications category than Assurance Wireless. People gave Assurance Wireless 1.7 stars for Customer service criterion in Telecommunications category and it is 460 points higher than the worst rated brand in this category. At the same time, Q Link Wireless was rated 1.9 stars for Customer service criterion in this category and it is 476 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Q Link Wireless has a higher rating than Assurance Wireless. Regarding Reliability criterion, consumers gave Assurance Wireless 1.6 stars and it is 75% greater than other in category. Q Link Wireless however was rated 1.7 stars and it is 79% greater than other in category.

Assurance Wireless and Q Link Wireless Rating Details

Customer service
1.7 (438 reviews)
1.9 (23 reviews)
Reviewer's quote

5 bad ANS phones in a row. Finally got a UMX that works okay but sometimes the text app freezes. They sent the last four digits of my credit card instead of the last four digits of my social security number to the California LifeLine Administator, so I was unable to renew online. Last year they had...

William N

...I donot use or need the service anymore. I said this several times during my phone call. I am not the kind of person to take something that I donot need, just because it's free..

Ezri
Product or Service Quality
1.6 (424 reviews)
2 (20 reviews)
Reviewer's quote

I will be in the middle of texting a contact and my phone will automatically go to Google, another contact or Assurance Wireless. It's very hard to hear anyone unless I put earbuds in, I was in the middle of texting and my phone jumped to my home screen.

PissedConsumer1717574

they need more help--better hours--and better technical help so i can remove all those apps i do not want

PissedConsumer1661751
Reliability
1.6 (411 reviews)
1.7 (15 reviews)
Reviewer's quote

It not only will not really allow you to surf the web with any reliability, crashing frequently. But it doesn't hold a charge for more than an hour or so. Assurance will generously offered to sell you a better phone for $70 or more but, strangely enough, discourages you from buying a very same...

Leam

thank you so much you guys are the best.

PissedConsumer1728205

Assurance Wireless and Q Link Wireless Pros and Cons

Pros
  • Its free service
  • Promt adding of minutes
  • That the phone was free
  • Quality assurrance if you can contact them
  • No comment
  • It works good for awhile if your lucky
Cons
  • Customer service
  • Not resolving my problem
  • Lies and no service
  • Refuses to answer their telephones
  • Horrible customer service
  • Unable to contact a live person

Assurance Wireless and Q Link Wireless Most Positive Reviews

Top rated reviews
5

I had assurance wireless before and they had done me rite and i had just reapplied for their service. And i know that...

5

I need a new phone. I lost mine. Im on disability

Assurance Wireless and Q Link Wireless Most Critical Reviews

Lowest rated reviews
1

I've submitted forms and all possible available documentation twice (the second time with a letter explaining the desper...

1

Q-Link Wireless LLC 499 E Sheridan St STE 400 Dania FL 33004-4600 Complaint Description: I have been switched to Sprint...

Assurance Wireless and Q Link Wireless Latest Reviews

Recent published reviews
1.3

How many of the 295 million people that use the service need more than a basic phone? I am talking about many seniors/ot...

Read all 1135 reviews
5

thank you so much you guys are the best.

Read all 75 reviews

Assurance Wireless and Q Link Wireless Products and Services

Most reviewed product and services
  • Assurance Wireless Customer Care (147 reviews)
  • Assurance Wireless Phone Service (137 reviews)
  • Assurance Wireless Cell Phone Replacement (132 reviews)
  • Q Link Wireless Mobile Phone Service (12 reviews)
  • Q Link Wireless Phone Service (4 reviews)