PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Assurance Wireless and Q Link Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Assurance Wireless
Q Link Wireless

Assurance Wireless and Q Link Wireless Overview

Total reviews
2381
1571
Company responses
0
0
Issues resolved
31
20

Assurance Wireless and Q Link Wireless Consumer Ratings

Rank
312 out of 2103 in Telecommunications category
319 out of 2103 in Telecommunications category
Customer service
265 in category
340 in category
Product or Service Quality
357 in category
370 in category
Reliability
304 in category
316 in category
Website
261 in category
370 in category

Assurance Wireless and Q Link Wireless Rating Details

Customer service
1.8
(903 reviews)
1.6
(549 reviews)
Reviewer's quote

Added data on and they stole my money and never added the data!! Terrible customer service no one knows whats going on!! I will be contacting any and all sites to make sure no one else does this!!! Don't add data on they will just steal your money and not add your data!!..

Read full review

Customer Service I THINK NOT!! I told the last gentleman please do not ask me to do a rating on performance, I usually say "give that girl a raise, she was excellent" but after this call, it is NOT WHAT I'M GOING TO SAY, OK EDUARDO. Their whole program BITES. It's no longer free like when I signed...

Read full review
Product or Service Quality
1.8
(851 reviews)
1.7
(491 reviews)
Reviewer's quote

...in the streets I went to sign up just to get a new phone because assurance never replace me with a new phone so when I got home it was not a assurance service and my number was change all this time that table had assurance wireless cover on it. I call assurance we did the application together I get a...

Read full review

Terrible service. Nobody answers the phone. Nobody answers e mails...

Read full review
Reliability
1.8
(833 reviews)
1.8
(511 reviews)
Reviewer's quote

First, Assurance is owned by T-Mobile so the coverage and reliability is excellent! The sign up process was relatively painless but not perfect. Immediately, I noticed when I called that I had minimal wait times to speak to a human, unlike past providers that I had used. All these folk use support...

Read full review

No one could help me and provide me with the information to get a SIM card. Your website won't accept my information. Please help.

Read full review
Website
2
(807 reviews)
1.9
(496 reviews)
Reviewer's quote

I have tried to use my already approved lifeline on assurance for a while but the website wanted me to start a new application on the national verification site and no matter how many times I tried it did the same thing so I tried to call the number on the assurance website and after a few minutes...

Read full review

...This is not what is explained on their website. Not even close!!..

Read full review

Assurance Wireless and Q Link Wireless Pros and Cons

Pros
  • Free
  • Its free service
  • That the phone was free
  • Free
  • Free service
  • No comment
Cons
  • Customer service
  • Not resolving my problem
  • Phone and customer service
  • Horrible customer service
  • Impossible to contact a live real person
  • Refuses to answer their telephones

Assurance Wireless and Q Link Wireless Most Positive Reviews

Top rated reviews
5

My phone will not turn back on. I keep trying with the power button, but nothing is happening. If needed, contact me...

Read full review
5

I send everything. I can't make calls out I need ur service and I ordered a phone I just wondering when I get it

Read full review
5

She activated my phone for me when I haven't been able to.

Read full review
5

I was contacted through Email to compare Qlink with other companies. I could not due to the fact that I have been so...

Read full review

Assurance Wireless and Q Link Wireless Most Critical Reviews

Lowest rated reviews
1

Hung up on me every time can't get thru. Fix your phone numbers. Very frustrated please contact me please

Read full review
1

Friends and family are telling me that they have to pay long distance..The number I was assigned is in another town,...

Read full review
1

need live person on phoneneed life person on the phone need life person on the phone lead life person on the phone need...

Read full review
1

No one could help me and provide me with the information to get a SIM card. Your website won't accept my information....

Read full review

Assurance Wireless and Q Link Wireless Latest Reviews

Recent published reviews
3

My Phone Was Sent July 4, 2024
Received The Wrong Size SIM card
What Is Required To Replace The SIM.Card?
Is There Anything...

Read full review
No votes

Won't let me call out or receive messages, this is second time this happened and last time they tried to tell me that I...

Read full review
No votes

My name is William Reynolds I live at {{Redacted}} you sent me a letter back on June 21st of this year you told me that...

Read full review
No votes

My account was deactivated, saying that I went with another provider, and that I had to reapply for service. I need to...

Read full review