PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Budget Mobile and Assurance Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Budget Mobile
Assurance Wireless

Budget Mobile and Assurance Wireless Overview

Total reviews 203 1309
Company responses 0 0
Issues resolved 1 6

Budget Mobile and Assurance Wireless Consumer Ratings

Rank
221 out of 1438 in Telecommunications category
151 out of 1438 in Telecommunications category
Customer service
167 in category
105 in category
Product or Service Quality
215 in category
210 in category
Website
330 in category
130 in category
Reliability
107 in category
155 in category

Budget Mobile and Assurance Wireless Rating Details

Customer service
1.5 (75 reviews)
1.8 (501 reviews)
Reviewer's quote

...i qualify but will try again and then call customer service. Thanks..

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...I am grateful for the free phone but the customer service is awful. It is terrible that you make it so hard for disabled people. No matter disabled or not people should be treated better..

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Product or Service Quality
1.6 (63 reviews)
1.6 (479 reviews)
Reviewer's quote

I received an "urgent" text from Budget on 6-21-2017 @ 7:35PM that Budget would be discontinuing service in my state and that I should seek phone service elsewhere. This I did. I have arranged for a new service with a different company starting on 7-3-2017...

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...it's all bloviation about service without any service available except by phone which is disabled. indicated coverage area is incorrect. CA does have coverage, i live in CA...

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Website
1.4 (58 reviews)
2 (440 reviews)
Reviewer's quote

...Tried to go on the website and it was gone like there was never a website. Tried to call there was no answer. :angry:..

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After yet another moment of *** to activate that thing (I had to go online to their website to do such instead of just marking a phone number) I find out the SAME issue plagued it despite of the device being new! What is this nonsense?! How can a phone carrier that prides itself to help those with...

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Reliability
1.8 (58 reviews)
1.7 (461 reviews)
Reviewer's quote

I have a government phone through budget mobile it has been turned off and deactivated it maybe because of a recertification I need help thank you.

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If this is a Lifeline phone why is it every month I'm only allowed so many minutes. All of my Doctor appointments are now over the phone. My disability application and appeals all take phone minutes. Last conversation took over an hour. My food stamps assistance trustee assistance is all over the...

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Budget Mobile and Assurance Wireless Pros and Cons

Pros
  • Price package
  • Price
  • Offer android phones
  • Free
  • Its free service
  • That the phone was free
Cons
  • Customer service
  • Budget mobile
  • Sold my email to spammers
  • Customer service
  • Not resolving my problem
  • Phone and customer service

Budget Mobile and Assurance Wireless Most Positive Reviews

Top rated reviews
5

In short, turned on service with budget. After 1 week you could ONLY talk when phone was on speaker ONLY. Contacted...

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5

I had assurance wireless before and they had done me rite and i had just reapplied for their service. And i know that...

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5

I have no complaints with Budget Mobile. I was always treated courteously and with the deepest respect. You can't beat t...

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5

No review I have a major complaint and want someone to contact me. A real person not a computer

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Budget Mobile and Assurance Wireless Most Critical Reviews

Lowest rated reviews
1

I requested a phone number change and called the El Super Retail location in Santa Ana, CA. The "punk" who works there...

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1

I've submitted forms and all possible available documentation twice (the second time with a letter explaining the desper...

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1

So I signed up for a phone gave the rep my personal info such as address and contact number he turned around and gave...

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1

I did everything I was told to do to re-certify. Service would be cancelled with no warning because paperwork was not in...

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Budget Mobile and Assurance Wireless Latest Reviews

Recent published reviews
No votes

Phone died need to find out what I have to do to get replacementh

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3

We cant find her mail, contacts and missed call. When phone rings answer says to swipe up but the next call shows (answe...

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No votes

I receive a message from budget mobile and within 24-48 hours my texts and data disappear. I have to go to Entouch...

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No votes

The phone do not work at all

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Budget Mobile and Assurance Wireless Products and Services

Most reviewed product and services
  • Budget Mobile Phone Service (45 reviews)
  • Budget Mobile Customer Care (21 reviews)
  • Budget Mobile Mobile Phone Service (17 reviews)
  • Assurance Wireless Phone Service (186 reviews)
  • Assurance Wireless Customer Care (164 reviews)
  • Assurance Wireless Cell Phone Replacement (149 reviews)