PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Budget Mobile and Assurance Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Budget Mobile
Assurance Wireless

Budget Mobile and Assurance Wireless Overview

Total reviews
202
1137
Company responses
0
0
Issues resolved
1
5

Assurance Wireless was first mentioned on PissedConsumer on Nov 7, 2012 and since then this brand received 1137 reviews. It is 935 reviews more than Budget Mobile received since Jan 6, 2015. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Budget Mobile customer support team than with Assurance Wireless customer service.

Budget Mobile and Assurance Wireless Consumer Ratings

Rank
195 out of 1945 in Telecommunications category
137 out of 1945 in Telecommunications category
Customer service
147 in category
104 in category
Product or Service Quality
196 in category
194 in category
Website
308 in category
129 in category

According to consumer ratings and reviews, Assurance Wireless ranks 58 points higher in the Telecommunications category than Budget Mobile. People gave Budget Mobile 1.5 stars for Customer service criterion in Telecommunications category and it is 414 points higher than the worst rated brand in this category. At the same time, Assurance Wireless was rated 1.7 stars for Customer service criterion in this category and it is 457 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Assurance Wireless has a higher rating than Assurance Wireless. Regarding Website criterion, consumers gave Budget Mobile 1.5 stars and it is 55% worse than other in category. Assurance Wireless however was rated 2 stars and it is 77% greater than other in category.

Budget Mobile and Assurance Wireless Rating Details

Customer service
1.5 (74 reviews)
1.7 (439 reviews)
Reviewer's quote

...The service is active and although I know that they no longer provide this service, I need to keep the phone number..

Giavonni

I highly recommend and now that they have these new phones their customer service is also wonderful and very nice they try to help you in any way they can I highly recommend them if you want to use a government phone. I used to have SafeLink, but they're not as nice they're actually rude sometimes...

Casey D
Product or Service Quality
1.6 (63 reviews)
1.6 (426 reviews)
Reviewer's quote

I received an "urgent" text from Budget on 6-21-2017 @ 7:35PM that Budget would be discontinuing service in my state and that I should seek phone service elsewhere. This I did. I have arranged for a new service with a different company starting on 7-3-2017...

PissedConsumer1067906

5 bad ANS phones in a row. Finally got a UMX that works okay but sometimes the text app freezes. They sent the last four digits of my credit card instead of the last four digits of my social security number to the California LifeLine Administator, so I was unable to renew online. Last year they had...

William N
Website
1.5 (60 reviews)
2 (392 reviews)
Reviewer's quote

...Tried to go on the website and it was gone like there was never a website. Tried to call there was no answer. :angry:..

Kelden

After yet another moment of *** to activate that thing (I had to go online to their website to do such instead of just marking a phone number) I find out the SAME issue plagued it despite of the device being new! What is this nonsense?! How can a phone carrier that prides itself to help those with...

Manuel P

Budget Mobile and Assurance Wireless Pros and Cons

Pros
  • Price package
  • Price
  • Phone handset provided
  • Its free service
  • Promt adding of minutes
  • That the phone was free
Cons
  • Customer service
  • Budget mobile
  • Sold my email to spammers
  • Customer service
  • Not resolving my problem
  • Lies and no service

Budget Mobile and Assurance Wireless Most Positive Reviews

Top rated reviews
5

In short, turned on service with budget. After 1 week you could ONLY talk when phone was on speaker ONLY. Contacted...

5

I had assurance wireless before and they had done me rite and i had just reapplied for their service. And i know that...

Budget Mobile and Assurance Wireless Most Critical Reviews

Lowest rated reviews
1

I requested a phone number change and called the El Super Retail location in Santa Ana, CA. The "punk" who works there...

1

I've submitted forms and all possible available documentation twice (the second time with a letter explaining the desper...

Budget Mobile and Assurance Wireless Latest Reviews

Recent published reviews
1

I need to know who is the current provider of the Lifeline phone line, because I need to buy a new phone.
The service is...

Read all 202 reviews
4.9

They're very good phone company to use if you're going to have a government phone. They did originally start off with...

Read all 1137 reviews

Budget Mobile and Assurance Wireless Products and Services

Most reviewed product and services
  • Budget Mobile Phone Service (44 reviews)
  • Budget Mobile Customer Care (22 reviews)
  • Budget Mobile Mobile Phone Service (16 reviews)
  • Assurance Wireless Customer Care (147 reviews)
  • Assurance Wireless Phone Service (137 reviews)
  • Assurance Wireless Cell Phone Replacement (133 reviews)