PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Western Dental and Aspen Dental as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Western Dental
Aspen Dental

Western Dental and Aspen Dental Overview

Total reviews
816
4213
Company responses
0
0
Issues resolved
7
31

Western Dental and Aspen Dental Consumer Ratings

Rank
88 out of 393 in Dentistry category
62 out of 393 in Dentistry category
Customer service
68 in category
55 in category
Diversity of Products or Services
80 in category
73 in category
Website
82 in category
58 in category
Reliability
61 in category
55 in category

Western Dental and Aspen Dental Rating Details

Customer service
1.3 (205 reviews)
1.6 (1686 reviews)
Reviewer's quote

After hours on customer service phone..

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Customer service call not easy..

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Diversity of Products or Services
1.6 (174 reviews)
1.8 (1405 reviews)
Reviewer's quote

...Western dental has been harassing for payment for services they are not providing. My son has had many issues with his braces, even falling off of his teeth. I was told to make a payment to make an appointment, I did that...

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I have explained in writing and verbally that my dental insurance has confirmed that I have the benefits for the charged services. The have not paid the claim as that are awaiting xrays and dental explanations for the DMD before they pay the claim. I have been attempting to get the office to send...

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Website
1.9 (157 reviews)
2.1 (1359 reviews)
Reviewer's quote

I checked the Western Dental website and it says that they are now open in San Francisco and how they are going about with the Covid-19 to keep customers safe and their staff safe. Well, that was all great. But I tried calling several times and their answering system says that someone will take my...

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Before I went to purchase replacement dentures, uppers and lowers, I went online to your website and saw that the Comfilytes were priced from $1449-$2150. I thought it was a terrific price, but I did not realize that the price was PER upper and lower since it is not listed as such on your site,...

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Reliability
1.3 (138 reviews)
1.5 (1344 reviews)
Reviewer's quote

I have been TRYING to get an appointment with Western Dental on Coffee Rd in Modesto, Ca for almost a year! Ok..long story short. I moved my family to Western Dental in January. My Daughter(6) and myself needed to be seen right away. My other two kids and Husband were ok for now. So I made everyone...

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Financed procedures through Dental First, and of course they paid Aspen Dental IN FULL, immediately. All of the services that I was billed for, were not able to be completed because Aspen Dental was unable to do so. Aspen did credit me $1,000, however I was charged $1,607.00 for a permanent denture...

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Western Dental and Aspen Dental Pros and Cons

Pros
  • Receptionists
  • Very little
  • X-ray technicians
  • Staff
  • Look of the office
  • Location
Cons
  • Taken advantage of
  • Very poor customer service
  • Poor customer service
  • Customer service
  • Lack of communication
  • Whole aspen dental experience

Western Dental and Aspen Dental Most Positive Reviews

Top rated reviews
5

I can't even wear the plate they made for me. It has sharp edges and cuts my mouth. I paid them what they asked for....

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5

I have had periodontal disease for approx. 35+ years. I had an infected lose tooth that had to be pulled. The dentist di...

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5

Great service. I love how they took care of me during treatment.

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5

I went in to Aspen Dental for a broken tooth and pain. I was there for 2 hours. First was the xrays, next a hygienest,...

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Western Dental and Aspen Dental Most Critical Reviews

Lowest rated reviews
1

I had to have WD make my upper denture twice. The bottom denture they made me was so big that I could barely get them in...

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1

Told me I had gum disease and how I needed to have teeth pulled denture and partcial on bottom then they couldn't mak...

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1

First and LAST TIME,i ckecked with them at 2.pm and after 3 hours Dentist came and spent only 3 minutes and walked way...

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1

I went to the Brighton Michigan office,my appointment was at 1:45 finally called back at 2:45 X-ray tech was great. The...

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Western Dental and Aspen Dental Latest Reviews

Recent published reviews
No votes

Your office on Mangrove Ave, Chico Ca 95928 has abandoned my husband. I am a licensed healthcare professional and am...

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1.1

One star too many
I have always used Aspen Dental when I lived in Syracuse NY and loved the treatment. I moved to Nacogdo...

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1.5

Personnel is Polite, but overcharged for unneeded teeth treatment, we made numerous trips for implants, crowns,trays...

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1

Financed procedures through Dental First, and of course they paid Aspen Dental IN FULL, immediately. All of the...

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Western Dental and Aspen Dental Products and Services

Most reviewed product and services
  • Western Dental Customer Care (57 reviews)
  • Western Dental Doctor (17 reviews)
  • Western Dental Dentistry Doctor (13 reviews)
  • Aspen Dental Customer Care (323 reviews)
  • Aspen Dental Dental Insurance (117 reviews)
  • Aspen Dental Manager (63 reviews)