PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Western Dental and Aspen Dental as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Western Dental
Aspen Dental

Western Dental and Aspen Dental Overview

Total reviews
794
4054
Company responses
0
0
Issues resolved
7
28

Aspen Dental was first mentioned on PissedConsumer on Aug 9, 2008 and since then this brand received 4054 reviews. It is 3260 reviews more than Western Dental received since Oct 25, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Western Dental customer support team and Aspen Dental customer service.

Western Dental and Aspen Dental Consumer Ratings

Rank
74 out of 470 in Dentistry category
56 out of 470 in Dentistry category
Customer service
66 in category
55 in category
Staff
73 in category
55 in category
Diversity of Products or Services
76 in category
67 in category

According to consumer ratings and reviews, Aspen Dental ranks 18 points higher in the Dentistry category than Western Dental. People gave Western Dental 1.3 stars for Customer service criterion in Dentistry category and it is 91 points higher than the worst rated brand in this category. At the same time, Aspen Dental was rated 1.6 stars for Customer service criterion in this category and it is 102 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Aspen Dental has a higher rating than Western Dental. Regarding Diversity of Products or Services criterion, consumers gave Western Dental 1.6 stars and it is 52% greater than other in category. Aspen Dental however was rated 1.9 stars and it is 57% greater than other in category.

Western Dental and Aspen Dental Rating Details

Customer service
1.3 (193 reviews)
1.6 (1604 reviews)
Reviewer's quote

After hours on customer service phone..

Saladin

I called the phone service they set up the appointment and I showed up, The Dundalk office told me I was not on the list and they would not see me...

PissedConsumer1700272
Staff
1.5 (187 reviews)
1.9 (1593 reviews)
Reviewer's quote

...The staff said they wouldn't have any way to tell who called me and why. Today I get a letter demanding payment on a contract that was canceled many months ago because the dentist hurt me and I was in pain for a month. At that time I cancelled the contract with NO money being owed...

Jennifer R

However, the office staff at the Niskayuna office on Balltown Road was disrespectful and completely incompetent. I had to book a second emergency appointment on November 14, 2019 for two days later and it was confirmed by office staff. But when I called on the morning of the appointment to request...

Brenda H
Diversity of Products or Services
1.6 (165 reviews)
1.9 (1339 reviews)
Reviewer's quote

My son goes to riverside western dental an i been trying to get a transfer for about a 6 months now an I was told they don’t do transfer anymore.I have spoken to the manager Vanessa at riverside office an I even emailed you guys an basically there is nothing they can do they said.I can not come to...

Loreal

I want to warn as many people as possible that Aspen Dental is full of traps, in fact on this website it talks about Aspen Dental being onebig fat RAT TRAP. For those people who went but got out okay, LUCKY YOU!!! However, there are thousands of us who did NOT getout ok, and live with the pain they...

Shontavia

Western Dental and Aspen Dental Pros and Cons

Pros
  • Receptionists
  • X-ray technicians
  • Very unprofessional
  • Staff
  • Look of the office
  • Timeliness
Cons
  • Very poor customer service
  • Taken advantage of
  • Poor customer service
  • Customer service
  • Lack of communication
  • Whole aspen dental experience

Western Dental and Aspen Dental Most Positive Reviews

Top rated reviews
5

Great service. I love how they took care of me during treatment.

5

I have had periodontal disease for approx. 35+ years. I had an infected lose tooth that had to be pulled. The dentist di...

Western Dental and Aspen Dental Most Critical Reviews

Lowest rated reviews
1

I had to have WD make my upper denture twice. The bottom denture they made me was so big that I could barely get them in...

1

Told me I had gum disease and how I needed to have teeth pulled denture and partcial on bottom then they couldn't mak...

Western Dental and Aspen Dental Latest Reviews

Recent published reviews
1

SCAM ALERT!! They charged me for a crown. When I went to get it installed, it did not fit! They made the wrong one. So...

Read all 794 reviews

Reply
Charlene Duclos
Fri 12/6/2019 2:55 PM
To who this may concern: I recently phoned to make a appt. I poured my heart ou...

Read all 4054 reviews

Western Dental and Aspen Dental Products and Services

Most reviewed product and services
  • Western Dental Customer Care (55 reviews)
  • Western Dental Doctor (17 reviews)
  • Western Dental Dentistry Doctor (13 reviews)
  • Aspen Dental Customer Care (319 reviews)
  • Aspen Dental Dental Insurance (117 reviews)
  • Aspen Dental Manager (63 reviews)