PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aspen Dental and Western Dental as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aspen Dental
Western Dental

Aspen Dental and Western Dental Overview

Total reviews
4059
794
Company responses
0
0
Issues resolved
28
7

Aspen Dental was first mentioned on PissedConsumer on Aug 9, 2008 and since then this brand received 4059 reviews. It is 3265 reviews more than Western Dental received since Oct 25, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Aspen Dental customer support team and Western Dental customer service.

Aspen Dental and Western Dental Consumer Ratings

Rank
57 out of 474 in Dentistry category
74 out of 474 in Dentistry category
Customer service
55 in category
66 in category
Staff
54 in category
73 in category
Diversity of Products or Services
67 in category
75 in category

According to consumer ratings and reviews, Aspen Dental ranks 17 points higher in the Dentistry category than Western Dental. People gave Aspen Dental 1.6 stars for Customer service criterion in Dentistry category and it is 102 points higher than the worst rated brand in this category. At the same time, Western Dental was rated 1.3 stars for Customer service criterion in this category and it is 91 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Aspen Dental has a higher rating than Western Dental. Regarding Diversity of Products or Services criterion, consumers gave Aspen Dental 1.9 stars and it is 57% greater than other in category. Western Dental however was rated 1.6 stars and it is 52% greater than other in category.

Aspen Dental and Western Dental Rating Details

Customer service
1.6 (1608 reviews)
1.3 (193 reviews)
Reviewer's quote

I called the phone service they set up the appointment and I showed up, The Dundalk office told me I was not on the list and they would not see me...

PissedConsumer1700272

After hours on customer service phone..

Saladin
Staff
1.9 (1597 reviews)
1.5 (187 reviews)
Reviewer's quote

However, the office staff at the Niskayuna office on Balltown Road was disrespectful and completely incompetent. I had to book a second emergency appointment on November 14, 2019 for two days later and it was confirmed by office staff. But when I called on the morning of the appointment to request...

Brenda H

...The staff said they wouldn't have any way to tell who called me and why. Today I get a letter demanding payment on a contract that was canceled many months ago because the dentist hurt me and I was in pain for a month. At that time I cancelled the contract with NO money being owed...

Jennifer R
Diversity of Products or Services
1.9 (1342 reviews)
1.6 (165 reviews)
Reviewer's quote

I had appt. for cleaning and xray got xray no cleaning moved myappt. time up and down notbusiness like friendly girls but when ur sitting waiting for appt, u made day before u should be called on at that time not asked to waite 3 hours for cleaning

PissedConsumer1729600

My son goes to riverside western dental an i been trying to get a transfer for about a 6 months now an I was told they don’t do transfer anymore.I have spoken to the manager Vanessa at riverside office an I even emailed you guys an basically there is nothing they can do they said.I can not come to...

Loreal

Aspen Dental and Western Dental Pros and Cons

Pros
  • Staff
  • Look of the office
  • Timeliness
  • Receptionists
  • X-ray technicians
  • Very unprofessional
Cons
  • Customer service
  • Lack of communication
  • Whole aspen dental experience
  • Very poor customer service
  • Taken advantage of
  • Poor customer service

Aspen Dental and Western Dental Most Positive Reviews

Top rated reviews
5

I have had periodontal disease for approx. 35+ years. I had an infected lose tooth that had to be pulled. The dentist di...

5

Great service. I love how they took care of me during treatment.

Aspen Dental and Western Dental Most Critical Reviews

Lowest rated reviews
1

Told me I had gum disease and how I needed to have teeth pulled denture and partcial on bottom then they couldn't mak...

1

I had to have WD make my upper denture twice. The bottom denture they made me was so big that I could barely get them in...

Aspen Dental and Western Dental Latest Reviews

Recent published reviews
1.6

They are quick to help you apply for a Care Credit card and then bill both your insurance and Care Credit. Poorly...

Read all 4059 reviews
1

SCAM ALERT!! They charged me for a crown. When I went to get it installed, it did not fit! They made the wrong one. So...

Read all 794 reviews

Aspen Dental and Western Dental Products and Services

Most reviewed product and services
  • Aspen Dental Customer Care (319 reviews)
  • Aspen Dental Dental Insurance (117 reviews)
  • Aspen Dental Manager (63 reviews)
  • Western Dental Customer Care (55 reviews)
  • Western Dental Doctor (17 reviews)
  • Western Dental Dentistry Doctor (13 reviews)