PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aspen Dental and Western Dental as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aspen Dental
Western Dental

Aspen Dental and Western Dental Overview

Total reviews 4232 819
Company responses 0 0
Issues resolved 31 7

Aspen Dental and Western Dental Consumer Ratings

Rank
62 out of 402 in Dentistry category
88 out of 402 in Dentistry category
Customer service
55 in category
69 in category
Diversity of Products or Services
73 in category
81 in category
Website
59 in category
82 in category
Reliability
55 in category
62 in category

Aspen Dental and Western Dental Rating Details

Customer service
1.6 (1691 reviews)
1.3 (207 reviews)
Reviewer's quote

Customer service call not easy..

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After hours on customer service phone..

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Diversity of Products or Services
1.8 (1413 reviews)
1.6 (175 reviews)
Reviewer's quote

I have explained in writing and verbally that my dental insurance has confirmed that I have the benefits for the charged services. The have not paid the claim as that are awaiting xrays and dental explanations for the DMD before they pay the claim. I have been attempting to get the office to send...

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...Western dental has been harassing for payment for services they are not providing. My son has had many issues with his braces, even falling off of his teeth. I was told to make a payment to make an appointment, I did that...

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Website
2.1 (1364 reviews)
1.9 (159 reviews)
Reviewer's quote

Before I went to purchase replacement dentures, uppers and lowers, I went online to your website and saw that the Comfilytes were priced from $1449-$2150. I thought it was a terrific price, but I did not realize that the price was PER upper and lower since it is not listed as such on your site,...

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I checked the Western Dental website and it says that they are now open in San Francisco and how they are going about with the Covid-19 to keep customers safe and their staff safe. Well, that was all great. But I tried calling several times and their answering system says that someone will take my...

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Reliability
1.5 (1350 reviews)
1.3 (139 reviews)
Reviewer's quote

I first went in for a consultation of what I wanted done and was not asked when I wanted things done . I was given an appointment for January26, 2019 just to have 22 teeth pulled. I had no knowledge that implants also were done the same day. Two days later I returned and was stopped at the...

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I got my braces(out of pocket) here from the x-ray scan they said it would only take a year to correct after going every month to change the bands I currently move to another location and had everything transfer to another western dental they said I would have to pay for another two years.....? Dr...

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Aspen Dental and Western Dental Pros and Cons

Pros
  • Staff
  • Look of the office
  • Location
  • Receptionists
  • Very little
  • X-ray technicians
Cons
  • Customer service
  • Lack of communication
  • Whole aspen dental experience
  • Taken advantage of
  • Very poor customer service
  • Poor customer service

Aspen Dental and Western Dental Most Positive Reviews

Top rated reviews
5

I have had periodontal disease for approx. 35+ years. I had an infected lose tooth that had to be pulled. The dentist di...

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5

I can't even wear the plate they made for me. It has sharp edges and cuts my mouth. I paid them what they asked for....

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5

I went in to Aspen Dental for a broken tooth and pain. I was there for 2 hours. First was the xrays, next a hygienest,...

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5

Great service. I love how they took care of me during treatment.

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Aspen Dental and Western Dental Most Critical Reviews

Lowest rated reviews
1

Told me I had gum disease and how I needed to have teeth pulled denture and partcial on bottom then they couldn't mak...

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1

I had to have WD make my upper denture twice. The bottom denture they made me was so big that I could barely get them in...

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1

I went to the Brighton Michigan office,my appointment was at 1:45 finally called back at 2:45 X-ray tech was great. The...

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1

First and LAST TIME,i ckecked with them at 2.pm and after 3 hours Dentist came and spent only 3 minutes and walked way...

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Aspen Dental and Western Dental Latest Reviews

Recent published reviews
No votes

I am very dissatisfied with my final partial. I have been dealing with a missing tooth since last December. I have had...

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1

I got my braces(out of pocket) here from the x-ray scan they said it would only take a year to correct after going...

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2.3

I first went in for a consultation of what I wanted done and was not asked when I wanted things done . I was given an...

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1

I went in for deep cleaning/ root planing and they used ultrasonic machine and a month later my teeth feel weak, loose...

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Aspen Dental and Western Dental Products and Services

Most reviewed product and services
  • Aspen Dental Customer Care (323 reviews)
  • Aspen Dental Dental Insurance (117 reviews)
  • Aspen Dental Manager (64 reviews)
  • Western Dental Customer Care (58 reviews)
  • Western Dental Doctor (17 reviews)
  • Western Dental Dentistry Doctor (13 reviews)