PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aspen Dental and Western Dental as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aspen Dental
Western Dental

Aspen Dental and Western Dental Overview

Total reviews
4176
810
Company responses
0
0
Issues resolved
31
7

Aspen Dental and Western Dental Consumer Ratings

Rank
62 out of 384 in Dentistry category
87 out of 384 in Dentistry category
Customer service
56 in category
67 in category
Diversity of Products or Services
70 in category
79 in category
Website
58 in category
81 in category
Reliability
57 in category
60 in category

Aspen Dental and Western Dental Rating Details

Customer service
1.6 (1668 reviews)
1.3 (201 reviews)
Reviewer's quote

Customer service call not easy..

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After hours on customer service phone..

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Diversity of Products or Services
1.9 (1391 reviews)
1.6 (170 reviews)
Reviewer's quote

I have explained in writing and verbally that my dental insurance has confirmed that I have the benefits for the charged services. The have not paid the claim as that are awaiting xrays and dental explanations for the DMD before they pay the claim. I have been attempting to get the office to send...

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...Western dental has been harassing for payment for services they are not providing. My son has had many issues with his braces, even falling off of his teeth. I was told to make a payment to make an appointment, I did that...

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Website
2.1 (1347 reviews)
1.9 (153 reviews)
Reviewer's quote

Stay away , I saw a Aspen Dental advertisement , so I went on line and checked out their Website . Saw advertisement for Specials and thought I check it out . Even called and confirmed it and the young lady confirmed it and my insurance , After initial appointment , sat down to discuss things...

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Western Dental messed up my first denture, making me look like a vampire! I contacted this website to complain and someone contacted me from this website, I told them my situation and they contacted the office where I had my dental work done and they made a new denture for free. Now, a year and a...

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Reliability
1.5 (1325 reviews)
1.3 (135 reviews)
Reviewer's quote

I had my upper teeth removed, have temporary denture that i cant stand. I inquired about dental implants and was quoted 10 grand on top of what i have initially paid out. I want to know why it costs that much. I can get mini dental implants for way, way cheaper and i feel i am being ripped off. You...

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Veronica,You are so nasty and rude. Are you upset, because I asked you questions and you had to actually do your job today? Western dental has been the worst decision I've ever done. I'm so happy I'm almost out of my contract. Don't miss any payments because these people will harass you. A majority...

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Aspen Dental and Western Dental Pros and Cons

Pros
  • Staff
  • Look of the office
  • Location
  • Receptionists
  • Very little
  • X-ray technicians
Cons
  • Customer service
  • Lack of communication
  • Whole aspen dental experience
  • Taken advantage of
  • Very poor customer service
  • Poor customer service

Aspen Dental and Western Dental Most Positive Reviews

Top rated reviews
5

I have had periodontal disease for approx. 35+ years. I had an infected lose tooth that had to be pulled. The dentist di...

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5

I can't even wear the plate they made for me. It has sharp edges and cuts my mouth. I paid them what they asked for....

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5

I went in to Aspen Dental for a broken tooth and pain. I was there for 2 hours. First was the xrays, next a hygienest,...

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5

Great service. I love how they took care of me during treatment.

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Aspen Dental and Western Dental Most Critical Reviews

Lowest rated reviews
1

Told me I had gum disease and how I needed to have teeth pulled denture and partcial on bottom then they couldn't mak...

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1

I had to have WD make my upper denture twice. The bottom denture they made me was so big that I could barely get them in...

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1

I went to the Brighton Michigan office,my appointment was at 1:45 finally called back at 2:45 X-ray tech was great. The...

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1

First and LAST TIME,i ckecked with them at 2.pm and after 3 hours Dentist came and spent only 3 minutes and walked way...

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Aspen Dental and Western Dental Latest Reviews

Recent published reviews
No votes

You have an employee that makes partials and dentures outside the office and turns them in as remakes, His name is...

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1

Veronica,
You are so nasty and rude. Are you upset, because I asked you questions and you had to actually do your job tod...

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1.8

I had my upper teeth removed, have temporary denture that i cant stand. I inquired about dental implants and was quoted...

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1

My son recently got braces put on before the pandemic. Offices for ortho has been closed for months now. Western dental...

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Aspen Dental and Western Dental Products and Services

Most reviewed product and services
  • Aspen Dental Customer Care (323 reviews)
  • Aspen Dental Dental Insurance (117 reviews)
  • Aspen Dental Manager (63 reviews)
  • Western Dental Customer Care (57 reviews)
  • Western Dental Doctor (17 reviews)
  • Western Dental Dentistry Doctor (13 reviews)