PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aspen Dental and Smilebuilderz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aspen Dental

Aspen Dental and Smilebuilderz Overview

Total reviews
Company responses
Issues resolved

Aspen Dental was first mentioned on PissedConsumer on Aug 9, 2008 and since then this brand received 4054 reviews. It is 4042 reviews more than Smilebuilderz received since Dec 16, 2013.

Aspen Dental and Smilebuilderz Consumer Ratings

56 out of 470 in Dentistry category
526 out of 2944 in Hospitals, Clinics and Medical Centers category
Customer service
55 in category
293 in category
55 in category
344 in category
Diversity of Products or Services
67 in category
331 in category

Aspen Dental and Smilebuilderz Rating Details

Customer service
1.6 (1604 reviews)
1 (3 reviews)
Reviewer's quote

I called the phone service they set up the appointment and I showed up, The Dundalk office told me I was not on the list and they would not see me...


They sent me a bill from 4 years ago stating that they had a glitch in their system! DO NO GO TO THEM! THEY ARE A RIPOFF. The billing system is very unprofessional to do something like this. It was my word against theirs but to keep it from going on my credit report and being the honest person I...

Melissa F
1.9 (1593 reviews)
1 (3 reviews)
Reviewer's quote

However, the office staff at the Niskayuna office on Balltown Road was disrespectful and completely incompetent. I had to book a second emergency appointment on November 14, 2019 for two days later and it was confirmed by office staff. But when I called on the morning of the appointment to request...

Brenda H

Went two times there. Never again and I am filing a suit on them. First they said I need a filing. I told them I can't have silver in my mouth my body rejects it. They put silver in. Later it went bad and then I need a root canal. 2nd time I went for a toothache and dr said I just need fluoride on...

Diversity of Products or Services
1.9 (1339 reviews)
1 (3 reviews)
Reviewer's quote

I want to warn as many people as possible that Aspen Dental is full of traps, in fact on this website it talks about Aspen Dental being onebig fat RAT TRAP. For those people who went but got out okay, LUCKY YOU!!! However, there are thousands of us who did NOT getout ok, and live with the pain they...


I went to the Ephrata PA smilebuilderz in December to have a pulpotomy done on one of my molars. Have to say that was the worst pain I have ever felt at any dentist office. It was more pain in a single visit than all the past dental visits combined!!! The woman actually had to inject novacane...


Aspen Dental and Smilebuilderz Pros and Cons

  • Staff
  • Look of the office
  • Timeliness
No votes
  • Customer service
  • Lack of communication
  • Whole aspen dental experience
  • Professionalism

Aspen Dental and Smilebuilderz Most Positive Reviews

Top rated reviews

I have had periodontal disease for approx. 35+ years. I had an infected lose tooth that had to be pulled. The dentist di...

No votes

Aspen Dental and Smilebuilderz Most Critical Reviews

Lowest rated reviews

Told me I had gum disease and how I needed to have teeth pulled denture and partcial on bottom then they couldn't mak...


I went to the Ephrata PA smilebuilderz in December to have a pulpotomy done on one of my molars. Have to say that was...

Aspen Dental and Smilebuilderz Latest Reviews

Recent published reviews

Charlene Duclos
Fri 12/6/2019 2:55 PM
To who this may concern: I recently phoned to make a appt. I poured my heart ou...

Read all 4054 reviews

I had a set of films taken at the specialty practice in October of 2018. I saw Smile Builderz for an emergency on my...

Read all 12 reviews

Aspen Dental and Smilebuilderz Products and Services

Most reviewed product and services
  • Aspen Dental Customer Care (319 reviews)
  • Aspen Dental Dental Insurance (117 reviews)
  • Aspen Dental Manager (63 reviews)