PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aspen Dental and Smilebuilderz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aspen Dental

Aspen Dental and Smilebuilderz Overview

Total reviews
Company responses
Issues resolved

Aspen Dental was first mentioned on PissedConsumer on Aug 9, 2008 and since then this brand received 4092 reviews. It is 4080 reviews more than Smilebuilderz received since Dec 16, 2013.

Aspen Dental and Smilebuilderz Consumer Ratings

56 out of 429 in Dentistry category
530 out of 2623 in Hospitals, Clinics and Medical Centers category
Customer service
55 in category
294 in category
55 in category
347 in category
Diversity of Products or Services
66 in category
331 in category

Aspen Dental and Smilebuilderz Rating Details

Customer service
1.6 (1622 reviews)
1 (3 reviews)
Reviewer's quote

I am an invisalign patient with aspen and the level of dental and customer service is lousy. they do not stick to the treatment plan, they seem like they have no idea what they are doing. If you call with a question or request, They say they will call you back but they don't...


They sent me a bill from 4 years ago stating that they had a glitch in their system! DO NO GO TO THEM! THEY ARE A RIPOFF. The billing system is very unprofessional to do something like this. It was my word against theirs but to keep it from going on my credit report and being the honest person I...

Melissa F
1.9 (1614 reviews)
1 (3 reviews)
Reviewer's quote

...The staff there says the sores have to be healed before anything can be done. The only person that saw her was a dental tech the last time. We have a 100 mile round trip each time...


Went two times there. Never again and I am filing a suit on them. First they said I need a filing. I told them I can't have silver in my mouth my body rejects it. They put silver in. Later it went bad and then I need a root canal. 2nd time I went for a toothache and dr said I just need fluoride on...

Diversity of Products or Services
1.9 (1357 reviews)
1 (3 reviews)
Reviewer's quote

The second office manager, Bryan, assured me that I would not be responsible for services not covered under my plan and the letters from my United Concordia specifically stated that, The Provider has agreed not to bill you for the difference between the PROVIDERS CHARGE and the allowance for this...


I went to the Ephrata PA smilebuilderz in December to have a pulpotomy done on one of my molars. Have to say that was the worst pain I have ever felt at any dentist office. It was more pain in a single visit than all the past dental visits combined!!! The woman actually had to inject novacane...


Aspen Dental and Smilebuilderz Pros and Cons

  • Staff
  • Look of the office
  • Timeliness
No votes
  • Customer service
  • Lack of communication
  • Whole aspen dental experience
  • Professionalism

Aspen Dental and Smilebuilderz Most Positive Reviews

Top rated reviews

I have had periodontal disease for approx. 35+ years. I had an infected lose tooth that had to be pulled. The dentist di...

No votes

Aspen Dental and Smilebuilderz Most Critical Reviews

Lowest rated reviews

Told me I had gum disease and how I needed to have teeth pulled denture and partcial on bottom then they couldn't mak...


I went to the Ephrata PA smilebuilderz in December to have a pulpotomy done on one of my molars. Have to say that was...

Aspen Dental and Smilebuilderz Latest Reviews

Recent published reviews

Please run not walk away from aspen dental,a total ripoff

Read all 4092 reviews

I had a set of films taken at the specialty practice in October of 2018. I saw Smile Builderz for an emergency on my...

Read all 12 reviews

Aspen Dental and Smilebuilderz Products and Services

Most reviewed product and services
  • Aspen Dental Customer Care (320 reviews)
  • Aspen Dental Dental Insurance (117 reviews)
  • Aspen Dental Manager (63 reviews)