PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Monarch Dental and Aspen Dental as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Monarch Dental
Aspen Dental

Monarch Dental and Aspen Dental Overview

Total reviews
350
4058
Company responses
0
0
Issues resolved
0
28

Aspen Dental was first mentioned on PissedConsumer on Aug 9, 2008 and since then this brand received 4058 reviews. It is 3708 reviews more than Monarch Dental received since Apr 21, 2008.

Monarch Dental and Aspen Dental Consumer Ratings

Rank
68 out of 474 in Dentistry category
57 out of 474 in Dentistry category
Staff
64 in category
54 in category
Customer service
60 in category
55 in category
Diversity of Products or Services
81 in category
67 in category

According to consumer ratings and reviews, Aspen Dental ranks 11 points higher in the Dentistry category than Monarch Dental. People gave Monarch Dental 1.7 stars for Staff criterion in Dentistry category and it is 94 points higher than the worst rated brand in this category. At the same time, Aspen Dental was rated 1.9 stars for Staff criterion in this category and it is 104 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Aspen Dental has a higher rating than Monarch Dental. Regarding Diversity of Products or Services criterion, consumers gave Monarch Dental 1.5 stars and it is 51% worse than other in category. Aspen Dental however was rated 1.9 stars and it is 58% greater than other in category.

Monarch Dental and Aspen Dental Rating Details

Staff
1.7 (74 reviews)
1.9 (1596 reviews)
Reviewer's quote

You can always tell when the service you get is mediocre, nothing worse than trusting a 5 star review only to find out that 90 percent of the staff are only there for a paycheck. I took my wife there because we'd already been to several other dentists whose service sucked bad, it's always easy to...

PissedConsumer1651440

However, the office staff at the Niskayuna office on Balltown Road was disrespectful and completely incompetent. I had to book a second emergency appointment on November 14, 2019 for two days later and it was confirmed by office staff. But when I called on the morning of the appointment to request...

Brenda H
Customer service
1.5 (69 reviews)
1.6 (1607 reviews)
Reviewer's quote

We went to Monarch due to limited dentist with our insurance, for years was charged for cleanings that were not needed. We now have a dentist that has confirmed this. Our son still has orthodontics that we paid in full, up front our portion, but since he is still going there we received a bill for...

PissedConsumer1684660

I called the phone service they set up the appointment and I showed up, The Dundalk office told me I was not on the list and they would not see me...

PissedConsumer1700272
Diversity of Products or Services
1.5 (58 reviews)
1.9 (1341 reviews)
Reviewer's quote

It’s been few months my father in law complaining about his tooth pain and we went to this loc but they are not doing any thing just telling me go to specialist and after I want there they should be starting his treatments but still waiting for dr to call us and start his treatments.

PissedConsumer1586927

I had appt. for cleaning and xray got xray no cleaning moved myappt. time up and down notbusiness like friendly girls but when ur sitting waiting for appt, u made day before u should be called on at that time not asked to waite 3 hours for cleaning

PissedConsumer1729600

Monarch Dental and Aspen Dental Pros and Cons

Pros
  • When i left
  • Dental staff
  • Assistants
  • Staff
  • Look of the office
  • Timeliness
Cons
  • Customer service
  • Inexperience
  • Dentist
  • Customer service
  • Lack of communication
  • Whole aspen dental experience

Monarch Dental and Aspen Dental Most Positive Reviews

Top rated reviews
5

BEWARE!!!! My child needed a filling. Deep filling but still just a filling! The Benton Location wanted 3007.00. They sa...

5

I have had periodontal disease for approx. 35+ years. I had an infected lose tooth that had to be pulled. The dentist di...

Monarch Dental and Aspen Dental Most Critical Reviews

Lowest rated reviews
1

I went there for a cleaning which ended up costing $3,304. I have insurance so my out of pocket was $609. Have you...

1

Told me I had gum disease and how I needed to have teeth pulled denture and partcial on bottom then they couldn't mak...

Monarch Dental and Aspen Dental Latest Reviews

Recent published reviews

This is the most unprofessional place I have ever been to. My first visit was a horrible experience. Dr, Smith is one...

Read all 350 reviews
2.7

I had appt. for cleaning and xray got xray no cleaning moved myappt. time up and down notbusiness like friendly girls...

Read all 4058 reviews

Monarch Dental and Aspen Dental Products and Services

Most reviewed product and services
  • Monarch Dental Customer Care (26 reviews)
  • Monarch Dental Dentistry Doctor (5 reviews)
  • Monarch Dental Procedure (1 review)
  • Aspen Dental Customer Care (319 reviews)
  • Aspen Dental Dental Insurance (117 reviews)
  • Aspen Dental Manager (63 reviews)