PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aspen Dental and Monarch Dental as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aspen Dental
Monarch Dental

Aspen Dental and Monarch Dental Overview

Total reviews
4054
350
Company responses
0
0
Issues resolved
28
0

Aspen Dental was first mentioned on PissedConsumer on Aug 9, 2008 and since then this brand received 4054 reviews. It is 3704 reviews more than Monarch Dental received since Apr 21, 2008.

Aspen Dental and Monarch Dental Consumer Ratings

Rank
56 out of 470 in Dentistry category
67 out of 470 in Dentistry category
Customer service
55 in category
60 in category
Staff
55 in category
64 in category
Diversity of Products or Services
67 in category
81 in category

According to consumer ratings and reviews, Aspen Dental ranks 11 points higher in the Dentistry category than Monarch Dental. People gave Aspen Dental 1.6 stars for Customer service criterion in Dentistry category and it is 102 points higher than the worst rated brand in this category. At the same time, Monarch Dental was rated 1.5 stars for Customer service criterion in this category and it is 97 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Aspen Dental has a higher rating than Monarch Dental. Regarding Diversity of Products or Services criterion, consumers gave Aspen Dental 1.9 stars and it is 57% greater than other in category. Monarch Dental however was rated 1.5 stars and it is 51% worse than other in category.

Aspen Dental and Monarch Dental Rating Details

Customer service
1.6 (1604 reviews)
1.5 (69 reviews)
Reviewer's quote

I called the phone service they set up the appointment and I showed up, The Dundalk office told me I was not on the list and they would not see me...

PissedConsumer1700272

We went to Monarch due to limited dentist with our insurance, for years was charged for cleanings that were not needed. We now have a dentist that has confirmed this. Our son still has orthodontics that we paid in full, up front our portion, but since he is still going there we received a bill for...

PissedConsumer1684660
Staff
1.9 (1593 reviews)
1.7 (74 reviews)
Reviewer's quote

However, the office staff at the Niskayuna office on Balltown Road was disrespectful and completely incompetent. I had to book a second emergency appointment on November 14, 2019 for two days later and it was confirmed by office staff. But when I called on the morning of the appointment to request...

Brenda H

You can always tell when the service you get is mediocre, nothing worse than trusting a 5 star review only to find out that 90 percent of the staff are only there for a paycheck. I took my wife there because we'd already been to several other dentists whose service sucked bad, it's always easy to...

PissedConsumer1651440
Diversity of Products or Services
1.9 (1339 reviews)
1.5 (58 reviews)
Reviewer's quote

I want to warn as many people as possible that Aspen Dental is full of traps, in fact on this website it talks about Aspen Dental being onebig fat RAT TRAP. For those people who went but got out okay, LUCKY YOU!!! However, there are thousands of us who did NOT getout ok, and live with the pain they...

Shontavia

It’s been few months my father in law complaining about his tooth pain and we went to this loc but they are not doing any thing just telling me go to specialist and after I want there they should be starting his treatments but still waiting for dr to call us and start his treatments.

PissedConsumer1586927

Aspen Dental and Monarch Dental Pros and Cons

Pros
  • Staff
  • Look of the office
  • Timeliness
  • When i left
  • Dental staff
  • Assistants
Cons
  • Customer service
  • Lack of communication
  • Whole aspen dental experience
  • Customer service
  • Inexperience
  • Dentist

Aspen Dental and Monarch Dental Most Positive Reviews

Top rated reviews
5

I have had periodontal disease for approx. 35+ years. I had an infected lose tooth that had to be pulled. The dentist di...

5

BEWARE!!!! My child needed a filling. Deep filling but still just a filling! The Benton Location wanted 3007.00. They sa...

Aspen Dental and Monarch Dental Most Critical Reviews

Lowest rated reviews
1

Told me I had gum disease and how I needed to have teeth pulled denture and partcial on bottom then they couldn't mak...

1

I went there for a cleaning which ended up costing $3,304. I have insurance so my out of pocket was $609. Have you...

Aspen Dental and Monarch Dental Latest Reviews

Recent published reviews

Reply
Charlene Duclos
Fri 12/6/2019 2:55 PM
To who this may concern: I recently phoned to make a appt. I poured my heart ou...

Read all 4054 reviews

This is the most unprofessional place I have ever been to. My first visit was a horrible experience. Dr, Smith is one...

Read all 350 reviews

Aspen Dental and Monarch Dental Products and Services

Most reviewed product and services
  • Aspen Dental Customer Care (319 reviews)
  • Aspen Dental Dental Insurance (117 reviews)
  • Aspen Dental Manager (63 reviews)
  • Monarch Dental Customer Care (26 reviews)
  • Monarch Dental Dentistry Doctor (5 reviews)
  • Monarch Dental Doctor (1 review)