PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aspen Dental and Monarch Dental as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aspen Dental
Monarch Dental

Aspen Dental and Monarch Dental Overview

Total reviews
4213
362
Company responses
0
0
Issues resolved
31
0

Aspen Dental and Monarch Dental Consumer Ratings

Rank
62 out of 393 in Dentistry category
79 out of 393 in Dentistry category
Customer service
55 in category
61 in category
Diversity of Products or Services
73 in category
84 in category
Website
58 in category
85 in category
Reliability
54 in category
63 in category

Aspen Dental and Monarch Dental Rating Details

Customer service
1.6 (1686 reviews)
1.5 (77 reviews)
Reviewer's quote

Customer service call not easy..

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...after the whole thing was over, I just realized their customer service skills were very poor. hence why t their service was cheap. Just for the record for anyone who reads this, I am not someone just looking to soil they name of Monarch dental...

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Diversity of Products or Services
1.8 (1405 reviews)
1.5 (67 reviews)
Reviewer's quote

I have explained in writing and verbally that my dental insurance has confirmed that I have the benefits for the charged services. The have not paid the claim as that are awaiting xrays and dental explanations for the DMD before they pay the claim. I have been attempting to get the office to send...

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Have minimal work done there get your dentures partials elsewhere This field is already a lucrative entity without adding inferior products to its clients and extorting money from insurance companies and the people hope it's not Monarch but I will not be a victim and will not rest until I find out...

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Website
2.1 (1359 reviews)
1.8 (63 reviews)
Reviewer's quote

Before I went to purchase replacement dentures, uppers and lowers, I went online to your website and saw that the Comfilytes were priced from $1449-$2150. I thought it was a terrific price, but I did not realize that the price was PER upper and lower since it is not listed as such on your site,...

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I went to Monarch in Burleson.Went in with my own xrays taken in Oct.They wouldnt use them.Went to replace partial.Little talk on that,tried pushing implants.Then did an exam and came up with about $16,000 plan.about five root canals.Not including a partial.So ended up paying $49 for nothing but...

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Reliability
1.5 (1344 reviews)
1.2 (60 reviews)
Reviewer's quote

Financed procedures through Dental First, and of course they paid Aspen Dental IN FULL, immediately. All of the services that I was billed for, were not able to be completed because Aspen Dental was unable to do so. Aspen did credit me $1,000, however I was charged $1,607.00 for a permanent denture...

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Have talk to Chris again still saying I owe but I talk to my insurance again Monarch states I don't owe them as much as the stament Chris told me would call me this past Monday never heard from him I know the procedure that I'm being charged for wasn't perform, Someone wrote it in my chart Chris...

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Aspen Dental and Monarch Dental Pros and Cons

Pros
  • Staff
  • Look of the office
  • Location
  • Staff at central expwy site was friendly-
  • Dental staff
  • When i left
Cons
  • Customer service
  • Lack of communication
  • Whole aspen dental experience
  • Customer service
  • Dont care about their patients
  • Dentures suck

Aspen Dental and Monarch Dental Most Positive Reviews

Top rated reviews
5

I have had periodontal disease for approx. 35+ years. I had an infected lose tooth that had to be pulled. The dentist di...

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5

Dr. Dutta at Monarch dental McCreeless is a periodontal genius!She saved my teeth!Unbelievable!

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5

I went in to Aspen Dental for a broken tooth and pain. I was there for 2 hours. First was the xrays, next a hygienest,...

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5

I went back to dispute the billing but after looking at new X-rays I now understand what the billing was for and am...

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Aspen Dental and Monarch Dental Most Critical Reviews

Lowest rated reviews
1

Told me I had gum disease and how I needed to have teeth pulled denture and partcial on bottom then they couldn't mak...

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1

I went there for a cleaning which ended up costing $3,304. I have insurance so my out of pocket was $609. Have you...

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1

I went to the Brighton Michigan office,my appointment was at 1:45 finally called back at 2:45 X-ray tech was great. The...

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1

Monarch Dental was the worst dental experience I've ever had. The pricing (with insurance) was so high I had to take...

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Aspen Dental and Monarch Dental Latest Reviews

Recent published reviews
1.1

One star too many
I have always used Aspen Dental when I lived in Syracuse NY and loved the treatment. I moved to Nacogdo...

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4.6

A recent review was made that I cant seem to get back to so I can update the issue was resolved and would like to...

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1

Financed procedures through Dental First, and of course they paid Aspen Dental IN FULL, immediately. All of the...

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2.3

This review will be completed after the partial is repaired ADA states a denture should last 5 to 7 years my partial...

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Aspen Dental and Monarch Dental Products and Services

Most reviewed product and services
  • Aspen Dental Customer Care (323 reviews)
  • Aspen Dental Dental Insurance (117 reviews)
  • Aspen Dental Manager (63 reviews)
  • Monarch Dental Customer Care (27 reviews)
  • Monarch Dental Dentistry Doctor (6 reviews)
  • Monarch Dental Doctor (1 review)