PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Instasmile and Aspen Dental as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Instasmile

Instasmile

Has Verified Representatives
1.9
Instasmile
Aspen Dental

Instasmile and Aspen Dental Overview

Total reviews
171
4196
Company responses
20
0
Issues resolved
3
31

Instasmile and Aspen Dental Consumer Ratings

Rank
59 out of 388 in Dentistry category
62 out of 388 in Dentistry category
Customer service
46 in category
56 in category
Reliability
44 in category
57 in category
Diversity of Products or Services
67 in category
73 in category
Website
56 in category
58 in category

Instasmile and Aspen Dental Rating Details

Customer service
1.8 (126 reviews)
1.6 (1679 reviews)
Reviewer's quote

...Terrible customer service. There are veneer companies just like this one who are very responsive in every way. AVOID this one..

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Customer service call not easy..

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Reliability
1.7 (116 reviews)
1.5 (1335 reviews)
Reviewer's quote

We order the platinum everyday wear set for my wife and didnt get them for almost 3 months. When they arrived today the didnt even go up to her gum line. She tried removing them and they wouldnt come out as per the instructions to remove said product. They ended up broke her teeth upon finally...

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I called 3 different occasions well within normal business hours and was offered hour of operation and to call back during normal business hours. Frustrating especially with throbbing tooth pain.I did find a corporate 800 number for assistance, but they could not raze the local outlet within...

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Diversity of Products or Services
1.9 (113 reviews)
1.8 (1399 reviews)
Reviewer's quote

...it u will never see Ur money back, they will keep asking you to purchase more impressions, even those done by a dentist, they have scam me for $1000 and no products or refunds, nothing I can do about lost money and time but want people to avoid them and don't believe in some sites which I bet they write most of the review, instead go check better business bureau for some...

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I have explained in writing and verbally that my dental insurance has confirmed that I have the benefits for the charged services. The have not paid the claim as that are awaiting xrays and dental explanations for the DMD before they pay the claim. I have been attempting to get the office to send...

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Website
2.3 (111 reviews)
2.1 (1353 reviews)
Reviewer's quote

...I meet the criteria for their smile suitable diagram on their website. FALSE ADVERTISING!! I'M EXTREMELY UPSET. This is honestly BS! I cannot believe this...

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Stay away , I saw a Aspen Dental advertisement , so I went on line and checked out their Website . Saw advertisement for Specials and thought I check it out . Even called and confirmed it and the young lady confirmed it and my insurance , After initial appointment , sat down to discuss things...

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Instasmile and Aspen Dental Pros and Cons

Pros
  • Product and service
  • Venners
  • Quick to take your money
  • Staff
  • Look of the office
  • Location
Cons
  • Today no product no refund another excuse
  • Poor customer service
  • Are thieves
  • Customer service
  • Lack of communication
  • Whole aspen dental experience

Instasmile and Aspen Dental Most Positive Reviews

Top rated reviews
5

Was really sceptical given some mixed reviews, but went ahead and am absolutely delighted with my new smile! Thanks...

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5

I have had periodontal disease for approx. 35+ years. I had an infected lose tooth that had to be pulled. The dentist di...

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5

I ordered my product in January of 2017. I received the impression kit in two days. I sent them back and got my product...

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5

I went in to Aspen Dental for a broken tooth and pain. I was there for 2 hours. First was the xrays, next a hygienest,...

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Instasmile and Aspen Dental Most Critical Reviews

Lowest rated reviews
1

One month ago I placed my order for getting the classic veneers. After a long process of taking the inpression, sending...

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1

Told me I had gum disease and how I needed to have teeth pulled denture and partcial on bottom then they couldn't mak...

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1

Robbed me of my money even tho I went into there store while they did my impression first lot cut my month sending lot...

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1

I went to the Brighton Michigan office,my appointment was at 1:45 finally called back at 2:45 X-ray tech was great. The...

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Instasmile and Aspen Dental Latest Reviews

Recent published reviews
1

We order the platinum everyday wear set for my wife and didnt get them for almost 3 months. When they arrived today the...

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2

I called 3 different occasions well within normal business hours and was offered hour of operation and to call back duri...

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No votes

My teeth has loosen. and i loss one since my impressions

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1.5

I went in and had impressions done and was told I was gettin an immediate set of dentures which would be made in the...

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Instasmile and Aspen Dental Products and Services

Most reviewed product and services
  • Instasmile Customer Care (17 reviews)
  • Instasmile Shipping Service (11 reviews)
  • Instasmile Mouthguard (1 review)
  • Aspen Dental Customer Care (323 reviews)
  • Aspen Dental Dental Insurance (117 reviews)
  • Aspen Dental Manager (63 reviews)