PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Instasmile and Aspen Dental as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Instasmile
Aspen Dental

Instasmile and Aspen Dental Overview

Total reviews 181 4233
Company responses 20 0
Issues resolved 3 31

Instasmile and Aspen Dental Consumer Ratings

Rank
60 out of 407 in Dentistry category
64 out of 407 in Dentistry category
Customer service
50 in category
54 in category
Reliability
46 in category
54 in category
Diversity of Products or Services
69 in category
73 in category
Website
58 in category
59 in category

Instasmile and Aspen Dental Rating Details

Customer service
1.8 (135 reviews)
1.6 (1695 reviews)
Reviewer's quote

The teeth are oversized way bigger than natural looking teeth and mine overlap each other causing protrusion which looks ridiculous! Reaching out to customer service is a joke. They wanted a video of me putting them on opening my mouth and taking them off. I explained that I didn't have a problem...

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Customer service call not easy..

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Reliability
1.7 (125 reviews)
1.5 (1353 reviews)
Reviewer's quote

I got insta smile to cover crooked teeth but when they arrived they looked like joke shop teeth. I couldnt even close my mouth the teeth were that big, I emailed insta smile who just replied saying it had to be bigger because you wanted to straighten teeth. Im still paying for the teeth that I have...

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I can not reach a live person. Only get a recording. I hope someone returns my call. I have little faith after dealing with them over 6 months.

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Diversity of Products or Services
1.9 (120 reviews)
1.8 (1418 reviews)
Reviewer's quote

...it u will never see Ur money back, they will keep asking you to purchase more impressions, even those done by a dentist, they have scam me for $1000 and no products or refunds, nothing I can do about lost money and time but want people to avoid them and don't believe in some sites which I bet they write most of the review, instead go check better business bureau for some...

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I have been waiting to review the Aspen Dental in Crossville, TN until all services were rendered and complete but have decided that if I can save on person from going through this nightmare I should review immediately! 1st we were schedule to be there on there first day of opening then Covid hit...

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Website
2.2 (119 reviews)
2.1 (1366 reviews)
Reviewer's quote

They have been impossible to get in contact with, no phone number on their website when they say they will call me they call me at inappropriate hours of the night (11:20pm) I have asked a number of times now for my refund to be processed and she is now stating it will take up to a month for me to...

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Before I went to purchase replacement dentures, uppers and lowers, I went online to your website and saw that the Comfilytes were priced from $1449-$2150. I thought it was a terrific price, but I did not realize that the price was PER upper and lower since it is not listed as such on your site,...

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Instasmile and Aspen Dental Pros and Cons

Pros
  • Product and service
  • Venners
  • Quick to take your money
  • Staff
  • Look of the office
  • Location
Cons
  • Today no product no refund another excuse
  • Poor customer service
  • Are thieves
  • Customer service
  • Lack of communication
  • Whole aspen dental experience

Instasmile and Aspen Dental Most Positive Reviews

Top rated reviews
5

Was really sceptical given some mixed reviews, but went ahead and am absolutely delighted with my new smile! Thanks...

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5

I have had periodontal disease for approx. 35+ years. I had an infected lose tooth that had to be pulled. The dentist di...

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5

I ordered my product in January of 2017. I received the impression kit in two days. I sent them back and got my product...

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5

I went in to Aspen Dental for a broken tooth and pain. I was there for 2 hours. First was the xrays, next a hygienest,...

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Instasmile and Aspen Dental Most Critical Reviews

Lowest rated reviews
1

One month ago I placed my order for getting the classic veneers. After a long process of taking the inpression, sending...

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1

Told me I had gum disease and how I needed to have teeth pulled denture and partcial on bottom then they couldn't mak...

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1

Robbed me of my money even tho I went into there store while they did my impression first lot cut my month sending lot...

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1

I went to the Brighton Michigan office,my appointment was at 1:45 finally called back at 2:45 X-ray tech was great. The...

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Instasmile and Aspen Dental Latest Reviews

Recent published reviews
No votes

My impression was not mixed well enough, please email me Ohio address so I can overnight my second impression I would...

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1.8

I have been coming for over a year, they say they will get to the bottom of the problem but never does.
last time I talke...

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1.3

I got insta smile to cover crooked teeth but when they arrived they looked like joke shop teeth. I couldnt even close...

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1

I can not reach a live person. Only get a recording. I hope someone returns my call. I have little faith after dealing...

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Instasmile and Aspen Dental Products and Services

Most reviewed product and services
  • Instasmile Shipping Service (10 reviews)
  • Instasmile Mouthguard (1 review)
  • Aspen Dental Dental Insurance (117 reviews)
  • Aspen Dental Manager (63 reviews)
  • Aspen Dental Dentistry Doctor (42 reviews)