PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aspen Dental and Great Expressions Dental Centers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aspen Dental
Great Expressions Dental Centers

Aspen Dental and Great Expressions Dental Centers Overview

Total reviews
4054
312
Company responses
0
0
Issues resolved
28
4

Aspen Dental was first mentioned on PissedConsumer on Aug 9, 2008 and since then this brand received 4054 reviews. It is 3742 reviews more than Great Expressions Dental Centers received since Mar 31, 2013. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Aspen Dental customer support team and Great Expressions Dental Centers customer service.

Aspen Dental and Great Expressions Dental Centers Consumer Ratings

Rank
56 out of 470 in Dentistry category
72 out of 470 in Dentistry category
Customer service
55 in category
58 in category
Staff
55 in category
61 in category
Diversity of Products or Services
67 in category
64 in category

According to consumer ratings and reviews, Aspen Dental ranks 16 points higher in the Dentistry category than Great Expressions Dental Centers. People gave Aspen Dental 1.6 stars for Customer service criterion in Dentistry category and it is 102 points higher than the worst rated brand in this category. At the same time, Great Expressions Dental Centers was rated 1.6 stars for Customer service criterion in this category and it is 99 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Aspen Dental has a higher rating than Great Expressions Dental Centers. Regarding Diversity of Products or Services criterion, consumers gave Aspen Dental 1.9 stars and it is 57% greater than other in category. Great Expressions Dental Centers however was rated 2 stars and it is 59% greater than other in category.

Aspen Dental and Great Expressions Dental Centers Rating Details

Customer service
1.6 (1604 reviews)
1.6 (189 reviews)
Reviewer's quote

I called the phone service they set up the appointment and I showed up, The Dundalk office told me I was not on the list and they would not see me...

PissedConsumer1700272

The service was fine but the billing manager sent the insurance claims to my children's' insurance company instead of mine. I noticed this in January when my billing statement showed my claims were declined and Great Expressions wanted full payment. I called the office and it took many phone calls...

Hallie L
Staff
1.9 (1593 reviews)
1.8 (183 reviews)
Reviewer's quote

However, the office staff at the Niskayuna office on Balltown Road was disrespectful and completely incompetent. I had to book a second emergency appointment on November 14, 2019 for two days later and it was confirmed by office staff. But when I called on the morning of the appointment to request...

Brenda H

...I WAS VERY UPSET AND DISAPPOINTED WITH STAFF. DR. COLBERT THE MEDICAL LEADER NEVER CAME OUT TO VISIT WITH ME TO MAKE THE SITUATION BETTER...

Cheryl S
Diversity of Products or Services
1.9 (1339 reviews)
2 (146 reviews)
Reviewer's quote

I want to warn as many people as possible that Aspen Dental is full of traps, in fact on this website it talks about Aspen Dental being onebig fat RAT TRAP. For those people who went but got out okay, LUCKY YOU!!! However, there are thousands of us who did NOT getout ok, and live with the pain they...

Shontavia

The @GEDCSMILES dental office in Islandia, NY failed to send the pre authorization to our insurance company. So rather than owning up their mistake, they became defense and said it's not their responsibility to bill the insurance company, it's a courtesy! Dr. Yee is an amazing Doctor and great...

Sharilyn D

Aspen Dental and Great Expressions Dental Centers Pros and Cons

Pros
  • Staff
  • Look of the office
  • Timeliness
  • Dental assistant
  • Dentist
  • Appointment confirmation
Cons
  • Customer service
  • Lack of communication
  • Whole aspen dental experience
  • Wait time
  • Billing practices
  • Hidden charges

Aspen Dental and Great Expressions Dental Centers Most Positive Reviews

Top rated reviews
5

I have had periodontal disease for approx. 35+ years. I had an infected lose tooth that had to be pulled. The dentist di...

5

Manchester, CT office is nice! Staff seem to really listen and care - they're committed to providing quality service &...

Aspen Dental and Great Expressions Dental Centers Most Critical Reviews

Lowest rated reviews
1

Told me I had gum disease and how I needed to have teeth pulled denture and partcial on bottom then they couldn't mak...

1

Worst place EVER! My son was seen (in the Lehigh Acres, Florida office) and we were told he needed a root canal...at...

Aspen Dental and Great Expressions Dental Centers Latest Reviews

Recent published reviews

Reply
Charlene Duclos
Fri 12/6/2019 2:55 PM
To who this may concern: I recently phoned to make a appt. I poured my heart ou...

Read all 4054 reviews

In May of 2017 Dr Minalben Patel and Dr Aaron D Broderick installed a 3 tooth bridge which developed cavities in 2...

Read all 312 reviews

Aspen Dental and Great Expressions Dental Centers Products and Services

Most reviewed product and services
  • Aspen Dental Customer Care (319 reviews)
  • Aspen Dental Dental Insurance (117 reviews)
  • Aspen Dental Manager (63 reviews)
  • Great Expressions Dental Centers Customer Care (65 reviews)
  • Great Expressions Dental Centers Dentistry Doctor (8 reviews)
  • Great Expressions Dental Centers Office Manager (6 reviews)