PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Brighter Image Lab and Aspen Dental as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Brighter Image Lab
Aspen Dental

Brighter Image Lab and Aspen Dental Overview

Total reviews
163
4196
Company responses
0
0
Issues resolved
0
31

Brighter Image Lab and Aspen Dental Consumer Ratings

Rank
58 out of 388 in Dentistry category
62 out of 388 in Dentistry category
Customer service
44 in category
56 in category
Website
54 in category
58 in category
Reliability
41 in category
57 in category
Diversity of Products or Services
69 in category
73 in category

Brighter Image Lab and Aspen Dental Rating Details

Customer service
1.9 (95 reviews)
1.6 (1679 reviews)
Reviewer's quote

Great Communication and Customer Service. Answered all my questions and concerns in a timely manner. I Love my Veeners, Get compliments everyday...

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Customer service call not easy..

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Website
2.3 (86 reviews)
2.1 (1353 reviews)
Reviewer's quote

... anything from them, I have talked the them but they said once the impression was finished I would get them in the mail, still nothing, and if you look at the website even with them being financial they are to send them. I will not pay for something that I don't have, that makes no sense, I have send so many email to them about this matter, but they...

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Stay away , I saw a Aspen Dental advertisement , so I went on line and checked out their Website . Saw advertisement for Specials and thought I check it out . Even called and confirmed it and the young lady confirmed it and my insurance , After initial appointment , sat down to discuss things...

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Reliability
1.8 (78 reviews)
1.5 (1335 reviews)
Reviewer's quote

Great people to work with. Always have great customer service. They do very good work. Definitely a return customer

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I called 3 different occasions well within normal business hours and was offered hour of operation and to call back during normal business hours. Frustrating especially with throbbing tooth pain.I did find a corporate 800 number for assistance, but they could not raze the local outlet within...

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Diversity of Products or Services
1.9 (75 reviews)
1.8 (1399 reviews)
Reviewer's quote

...They blame the US Post Office for their products that never sent. I paid them, not the US Post Office! Why would the US Post Office hold on They prolong everything so that by the time their crookedness comes out, you almost want to give up. Don't!..

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I have explained in writing and verbally that my dental insurance has confirmed that I have the benefits for the charged services. The have not paid the claim as that are awaiting xrays and dental explanations for the DMD before they pay the claim. I have been attempting to get the office to send...

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Brighter Image Lab and Aspen Dental Pros and Cons

Pros
  • Product was thin and fit my mouth
  • Price
  • Concept
  • Staff
  • Look of the office
  • Location
Cons
  • Product never fit my mouth
  • Taking the money for product they never sent
  • Staff and management matt
  • Customer service
  • Lack of communication
  • Whole aspen dental experience

Brighter Image Lab and Aspen Dental Most Positive Reviews

Top rated reviews
5

Brighter Image Lab has changed my life since the moment I found Press On Veneers (a Game Changer). I feel more confident...

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5

I have had periodontal disease for approx. 35+ years. I had an infected lose tooth that had to be pulled. The dentist di...

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5

I got my veneers faster than they promised. They fit well, thought they took a while to get used to. I absolutely loved...

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5

I went in to Aspen Dental for a broken tooth and pain. I was there for 2 hours. First was the xrays, next a hygienest,...

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Brighter Image Lab and Aspen Dental Most Critical Reviews

Lowest rated reviews
1

I ordered both a top and bottom mould for veneers from Brighter Image Lab however I was unable to go through with it...

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1

Told me I had gum disease and how I needed to have teeth pulled denture and partcial on bottom then they couldn't mak...

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1

I'm not kidding Dracula teeth from a magic shop are better made. Truly laughable (except for the price). Thin plastic,...

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1

I went to the Brighton Michigan office,my appointment was at 1:45 finally called back at 2:45 X-ray tech was great. The...

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Brighter Image Lab and Aspen Dental Latest Reviews

Recent published reviews
4.4

Great Communication and Customer Service. Answered all my questions and concerns in a timely manner. I Love my Veeners,...

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2

I called 3 different occasions well within normal business hours and was offered hour of operation and to call back duri...

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4.4

Great people to work with. Always have great customer service. They do very good work. Definitely a return customer

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1.5

I went in and had impressions done and was told I was gettin an immediate set of dentures which would be made in the...

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Brighter Image Lab and Aspen Dental Products and Services

Most reviewed product and services
  • Brighter Image Lab Customer Care (21 reviews)
  • Brighter Image Lab Shipping Service (9 reviews)
  • Brighter Image Lab Website (1 review)
  • Aspen Dental Customer Care (323 reviews)
  • Aspen Dental Dental Insurance (117 reviews)
  • Aspen Dental Manager (63 reviews)