PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Nike and Asics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Nike
2.3
Asics
1.7
Nike
Asics

Nike and Asics Overview

Total reviews 1301 209
Company responses 0 0
Issues resolved 10 2

Nike and Asics Consumer Ratings

Rank
637 out of 4780 in Footwear and Clothing category
140 out of 947 in Sport Equipment and Accessories category
Customer service
400 in category
109 in category
Product or Service Quality
717 in category
127 in category
Value for money
741 in category
137 in category
Exchange, Refund and Cancellation Policy
457 in category
105 in category

Nike and Asics Rating Details

Customer service
2.1
(405 reviews)
1.3
(97 reviews)
Reviewer's quote

Customer service no helpful at all. Wanted me to drive over a hour 1 way to talk to a store manager about exchanging the shoes..

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I have been a life time ASICS buyer however due to the poor quality and horrible customer service regarding my complaint I will never purchase another pair. I purchased direct from ASICS in December. One of the shoes has a huge indentation in the heel and ASICS position is it is not a quality...

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Product or Service Quality
2.1
(375 reviews)
1.4
(80 reviews)
Reviewer's quote

As a long time Nike customer I feel I have to tell you, now, that your quality control is absolutely dire and youve lost my business for good. The soles of all my favourite shoes disintegrate now (they never used to) after a few wears and Im so disappointed. I guess money/revenue always takes...

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I do not advise anyone to use the services of this company. The problem is not even the quality of their products, the problem is the structure of their service. I live in another country and therefore order to the address of the forwarder, who then delivers to the country where I live...

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Value for money
2.3
(348 reviews)
1.6
(85 reviews)
Reviewer's quote

Bought sneakers online in December 2023 and wore them for 3 basketball games indoors and the one sneaker the whole sole came apart from sneaker. I returned them to Nike on 2/24/2024 and payed $25.49 to ship them . $140.00 sneakers now I'm at $165.49 total They won't fix them because the sneakers...

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Looks like my money is taken and the order may or may not ever even be processed much less show up. I need these for work per my doctor and it looks like I'm going to have to order something else or go to a shoe store and spend more money to have something next week because this order could...

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Exchange, Refund and Cancellation Policy
2
(345 reviews)
1.3
(80 reviews)
Reviewer's quote

It said package delivered but never got it and called them and they hung up on me and really want a refund because now I have go buy the again because it valintine day gift and I should have got it by now..

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I explained that I did not authorize a refund and wanted the shoes at the price I paid for them. I was told that was not possible since they are not sure what exactly happened and I would also be charged a restocking fee for the shoes that I did not authorize a refund on. So I am out the restocking...

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Nike and Asics Pros and Cons

Pros
  • Never had a problem until i had to call customer service
  • Never had a problem
  • Style
  • Unsatisfactory
  • Comfort
  • Look of the shoes
Cons
  • Customer service
  • Horrible customer service repeatedly said cant do it
  • Consumers mean nothing to them
  • Customer service
  • Quality of the product
  • Quality

Nike and Asics Most Positive Reviews

Top rated reviews
5

Ordered the wrong size and the rep was very helpful, courteous and patient. took his time and assisted me.

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4.3

Asics is a joke if you need help of ANY KIND.
Their lack of any CS at all is comical. They act like sending them an email...

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5

Aloha
To whom it may concern, I hope this letter finds you well. My name is Jordan White and I am writing to express my i...

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4.2

No I have no idea why that wouldve happened. I apologize for that. I am very happy with the team you have that work...

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Nike and Asics Most Critical Reviews

Lowest rated reviews
1

I ordered items on August 21st- I did not receive a box full of plastic rubber things. I called and emailed Nike- with...

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1

I do not advise anyone to use the services of this company. The problem is not even the quality of their products, the...

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1

Get rid of the wanna be- pot stirring- has been football player and you will see an increase in your sales.

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1

Review is not about product, its about ASICS.com. I ordered on 13th august. First they said they havent received payment...

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Nike and Asics Latest Reviews

Recent published reviews
No votes

I purchased my sneakers on July 3, 2022. Nike multi sport gymnastics. Don't buy
They both have slits in fabric where the...

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1

I bought a pair of running shoes from their website. I wore them ONCE outside. They felt too tight. I tried to return...

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No votes

Horrible that I got robbed for $100 gift card from Nike. Never again never Nike again. Spent thousands over the years...

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1

Company refuses to stabd behind their poorly made running shoes . Which started to shred after two weeks

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