PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about New Balance and Asics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

New Balance
Asics

New Balance and Asics Overview

Total reviews 291 170
Company responses 0 0
Issues resolved 2 2

New Balance and Asics Consumer Ratings

Rank
404 out of 2184 in Footwear and Clothing category
52 out of 262 in Sport Equipment and Accessories category
Product or Service Quality
426 in category
43 in category
Customer service
286 in category
37 in category
Value for money
491 in category
44 in category
Exchange, Refund and Cancellation Policy
306 in category
35 in category

New Balance and Asics Rating Details

Product or Service Quality
1.7 (99 reviews)
1.3 (66 reviews)
Reviewer's quote

...I read a lot of these complaints on here and it appears no one gets satisfaction from customer service. I'm pretty sure these will be my last pair of NB shoes..

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...Their customer service is horrible..

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Customer service
1.6 (97 reviews)
1.3 (77 reviews)
Reviewer's quote

...I understand they're all working from home due to the virus, but why can't they make a phone call ? When they do text back, their customer service has no clue whether all their out of stock sizes will be restocked. Total waste of time..

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...I would NEVER buy from them again as there is NO customer service. I paid a lot for these shoes and would like them to stand by their word..

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Value for money
1.7 (91 reviews)
1.6 (67 reviews)
Reviewer's quote

...too much money for a sneaker that did not wear well and even bought inserts..

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...How do I get my money or a different shoe???..

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Exchange, Refund and Cancellation Policy
1.6 (76 reviews)
1.3 (66 reviews)
Reviewer's quote

I received an email on July 9 stating the shoes could not be located on order #24577/000291****218829**** and the money would be refunded in 5-7 days. I arrived at the store to get another pair of New Balance 993 since the 990v4 was not available. I spoke with Al over the phone and expressed my...

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Returned an item over two months ago - no refund has been issued, the customer care number is disabled and multiple emails have been ignored. AVOID A AVOID ASICS!..

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New Balance and Asics Pros and Cons

Pros
  • Initial fit and comfort
  • Comfort
  • Shoe support
  • Unsatisfactory
  • Look of the shoes
  • Gt 2000
Cons
  • Customer service
  • Sole seperation and poor customer support
  • Shoes fell apart in 6 months
  • Customer service
  • Quality
  • Less than 2 months

New Balance and Asics Most Positive Reviews

Top rated reviews
5

Have owend NB for years no problems. I generaly purchase a pair a year and use old shoes to work in field and garden. S...

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4.3

Asics is a joke if you need help of ANY KIND.
Their lack of any CS at all is comical. They act like sending them an email...

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5

Called with product problem on running shoe purchased in Arizona on my travels....bottom heal on one shoe had come...

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4.2

No I have no idea why that wouldve happened. I apologize for that. I am very happy with the team you have that work...

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New Balance and Asics Most Critical Reviews

Lowest rated reviews
1

Bought a cross trainer. Sole layer on right shoe is now separating slowly after two months or normal use. More than 30 d...

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1

I have worn Asics for many years and over the last few years the quality of the product is now so poor they start to wea...

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1

i bought fresh foam 980's and had both big toe areas wear out (in 3 months!) so that my toes were showing through the...

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1

And this is what they said ''in a nut shell'' I complained about the $100 shoes that I bought in grand rapids, mi. I sho...

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New Balance and Asics Latest Reviews

Recent published reviews
No votes

I've been wearing NEWBALANCE and ONLY NEWBALANCE FOR 35 YEARS. I recently purchased from KOSMOS, an online retailer in...

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2

Wrongly send shoe product send my orginal order

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4.3

They discontinued a shoe that was perfect in every way without warning and or cause!!! I am so heartbroken

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3

From: Linda Brown
Sent: Thursday, October 22, 2020, 11:04 AM
To: customerservice@***.com
Subject: Student Discount 20% Off...

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New Balance and Asics Products and Services

Most reviewed product and services
  • New Balance Shoes (109 reviews)
  • New Balance Sneakers (39 reviews)
  • New Balance 608 Sneakers (6 reviews)
  • Asics Sneakers (42 reviews)
  • Asics Shoes (19 reviews)
  • Asics Shipping Service (7 reviews)