PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about New Balance and Asics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

New Balance
Asics

New Balance and Asics Overview

Total reviews
239
132
Company responses
0
0
Issues resolved
1
2

New Balance was first mentioned on PissedConsumer on Sep 15, 2008 and since then this brand received 239 reviews. It is 107 reviews more than Asics received since Feb 16, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Asics customer support team than with New Balance customer service.

New Balance and Asics Consumer Ratings

Rank
304 out of 2293 in Footwear and Clothing category
36 out of 236 in Sport Equipment and Accessories category
Product or Service Quality
354 in category
34 in category
Customer service
235 in category
26 in category
Value for money
389 in category
37 in category

New Balance and Asics Rating Details

Product or Service Quality
1.7 (90 reviews)
1.2 (50 reviews)
Reviewer's quote

July 9, 2019 TO:New Balance Corporate Office FROM:Angela Boston301-873-8334 RE:Customer Service Thank you for taking the time to read your customer feedback. We visited your store #29 in Arundel Mills Mall on July 6, 2019. The shoe (990 v4 in gray) was not available in a 9...

Angela B

...At £167 I was expecting the best but received the worst quality shoes I've had. Asics even offered a discount for my next pair, but I after my experience I don't think I trust any item from Asics to last even at a discount. Lost themselves a customer...

Andrew
Customer service
1.6 (83 reviews)
1.4 (54 reviews)
Reviewer's quote

Poor customer service they take too long to respond when you have issues calling customer service agents don't know or keep records of your calls..

Luis B

...I contacted the customer service dept. where they replied "Don't wash you shoes and take them to a shoe repair...

Sean G
Value for money
1.7 (78 reviews)
1.5 (52 reviews)
Reviewer's quote

...It's obvious that NB saves money by eliminating the sewn in plastic insert eyelets. At around $70. 00 a pair NB should not be cheapening their product to save a few cents..

Harry E

...How do I get my money or a different shoe???..

Toni M

New Balance and Asics Pros and Cons

Pros
  • Initial fit and comfort
  • Comfort
  • Shoe support
  • Unsatisfactory
  • Look of the shoes
  • Gt 2000
Cons
  • Customer service
  • That nb shoes fall apart
  • Sole seperation and poor customer support
  • Quality
  • Durability
  • Customer service

New Balance and Asics Most Positive Reviews

Top rated reviews
5

Have owend NB for years no problems. I generaly purchase a pair a year and use old shoes to work in field and garden. S...

4

I bought the Nimbus Gel shoes....within 6 months the toe had worn out of one shoe and was starting on the other shoe. I...

New Balance and Asics Most Critical Reviews

Lowest rated reviews
1

Bought a cross trainer. Sole layer on right shoe is now separating slowly after two months or normal use. More than 30 d...

1

I have worn Asics for many years and over the last few years the quality of the product is now so poor they start to wea...

New Balance and Asics Latest Reviews

Recent published reviews
1

New Balance has 0 support model in India. There's no website, no customer care and their global office simply asks you t...

Read all 239 reviews
1

I ordered shoes December 2nd for my dad for Christmas its January 13th! I have called and no one answers

Read all 132 reviews

New Balance and Asics Products and Services

Most reviewed product and services
  • New Balance Shoes (106 reviews)
  • New Balance Sneakers (37 reviews)
  • New Balance 608 Sneakers (5 reviews)
  • Asics Sneakers (39 reviews)
  • Asics Shoes (14 reviews)
  • Asics Shipping Service (6 reviews)