PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Asics and New Balance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Asics
New Balance

Asics and New Balance Overview

Total reviews 163 277
Company responses 0 0
Issues resolved 2 2

Asics and New Balance Consumer Ratings

Rank
48 out of 251 in Sport Equipment and Accessories category
386 out of 2097 in Footwear and Clothing category
Customer service
36 in category
281 in category
Exchange, Refund and Cancellation Policy
34 in category
288 in category
Value for money
43 in category
472 in category
Product or Service Quality
43 in category
389 in category

Asics and New Balance Rating Details

Customer service
1.3 (74 reviews)
1.6 (91 reviews)
Reviewer's quote

...I would NEVER buy from them again as there is NO customer service. I paid a lot for these shoes and would like them to stand by their word..

Read full review

...I understand they're all working from home due to the virus, but why can't they make a phone call ? When they do text back, their customer service has no clue whether all their out of stock sizes will be restocked. Total waste of time..

Read full review
Exchange, Refund and Cancellation Policy
1.3 (64 reviews)
1.6 (75 reviews)
Reviewer's quote

ASCUS40865310 I will be filing a lawsuit against Asics for holding my refund for an order that was placed on June 21, 2020 and return on August 4, 2020 because I could not get a hold of anyone who would return my emails to release my items to return, so I can get a return label. I paid to send my...

Read full review

I received an email on July 9 stating the shoes could not be located on order #24577/00029190702188290100 and the money would be refunded in 5-7 days. I arrived at the store to get another pair of New Balance 993 since the 990v4 was not available. I spoke with Al over the phone and expressed my...

Read full review
Value for money
1.6 (64 reviews)
1.7 (86 reviews)
Reviewer's quote

...How do I get my money or a different shoe???..

Read full review

I purchased shoes from new balance india, they dedycted the money, but shoes never came, also they dont have anyway to contact them. Lost my money and faith in new balance..

Read full review
Product or Service Quality
1.2 (63 reviews)
1.7 (96 reviews)
Reviewer's quote

I made the mistake of purchasing Gel Kayano 26 shoes and found that they no longer have any support for overpronation issues as well as the quality is now that of a discount shoe store such as Payless. Stay far away from any and all Asics shoes! No way to contact customer service except for emails...

Read full review

...I read a lot of these complaints on here and it appears no one gets satisfaction from customer service. I'm pretty sure these will be my last pair of NB shoes..

Read full review

Asics and New Balance Pros and Cons

Pros
  • Unsatisfactory
  • Look of the shoes
  • Gt 2000
  • Initial fit and comfort
  • Comfort
  • Shoe support
Cons
  • Customer service
  • Quality
  • Less than 2 months
  • Customer service
  • That nb shoes fall apart
  • Sole seperation and poor customer support

Asics and New Balance Most Positive Reviews

Top rated reviews
4.3

Asics is a joke if you need help of ANY KIND.
Their lack of any CS at all is comical. They act like sending them an email...

Read full review
5

Have owend NB for years no problems. I generaly purchase a pair a year and use old shoes to work in field and garden. S...

Read full review
3.9

I bought the Nimbus Gel shoes....within 6 months the toe had worn out of one shoe and was starting on the other shoe. I...

Read full review
5

Called with product problem on running shoe purchased in Arizona on my travels....bottom heal on one shoe had come...

Read full review

Asics and New Balance Most Critical Reviews

Lowest rated reviews
1

I have worn Asics for many years and over the last few years the quality of the product is now so poor they start to wea...

Read full review
1

Bought a cross trainer. Sole layer on right shoe is now separating slowly after two months or normal use. More than 30 d...

Read full review
1

And this is what they said ''in a nut shell'' I complained about the $100 shoes that I bought in grand rapids, mi. I sho...

Read full review
1

i bought fresh foam 980's and had both big toe areas wear out (in 3 months!) so that my toes were showing through the...

Read full review

Asics and New Balance Latest Reviews

Recent published reviews
1.2

I returned an order within all the criteria this company stated. I am still waiting two weeks later for my refund. They...

Read full review
No votes

I have received my order NSA 670400 today & want to keep one pairs but decided to return other the other one bucz the so...

Read full review
1

I made the mistake of purchasing Gel Kayano 26 shoes and found that they no longer have any support for overpronation is...

Read full review
No votes

I pose to got my grandson shoes Friday and they still not here where did they ship them to the other bldN I need my...

Read full review

Asics and New Balance Products and Services

Most reviewed product and services
  • Asics Sneakers (42 reviews)
  • Asics Shoes (18 reviews)
  • Asics Shipping Service (7 reviews)
  • New Balance Shoes (109 reviews)
  • New Balance Sneakers (39 reviews)
  • New Balance 608 Sneakers (6 reviews)