PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Asics and New Balance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Asics
New Balance

Asics and New Balance Overview

Total reviews
131
237
Company responses
0
0
Issues resolved
2
1

New Balance was first mentioned on PissedConsumer on Sep 15, 2008 and since then this brand received 237 reviews. It is 106 reviews more than Asics received since Feb 16, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Asics customer support team than with New Balance customer service.

Asics and New Balance Consumer Ratings

Rank
36 out of 261 in Sport Equipment and Accessories category
300 out of 2474 in Footwear and Clothing category
Customer service
24 in category
221 in category
Value for money
35 in category
364 in category
Product or Service Quality
33 in category
340 in category

Asics and New Balance Rating Details

Customer service
1.4 (53 reviews)
1.6 (82 reviews)
Reviewer's quote

...I contacted the customer service dept. where they replied "Don't wash you shoes and take them to a shoe repair...

Sean G

Poor customer service they take too long to respond when you have issues calling customer service agents don't know or keep records of your calls..

Luis B
Value for money
1.5 (52 reviews)
1.7 (77 reviews)
Reviewer's quote

After very little use for a few months the upper part of my GEL-Kayano have started to detach from the sole, I can see other reviews with the same issue. Also, there is also no longer any grip at the ball of the feet. At £167 I was expecting the best but received the worst quality shoes I've had....

Andrew

I don’t believe this. New Balance Nebs shoes are dangerously slippery and like skating shoes. It doesn’t feel right

Ashok K
Product or Service Quality
1.2 (50 reviews)
1.7 (89 reviews)
Reviewer's quote

I have purchased this brand for a few years & never had any problems until I bought a new pair earlier this year. Poorly made & they ripped in several places after a couple of weeks usage. So disappointing as I could always rely on them. Looking for a new brand!!

PissedConsumer1627024

July 9, 2019 TO:New Balance Corporate Office FROM:Angela Boston301-873-8334 RE:Customer Service Thank you for taking the time to read your customer feedback. We visited your store #29 in Arundel Mills Mall on July 6, 2019. The shoe (990 v4 in gray) was not available in a 9...

Angela B

Asics and New Balance Pros and Cons

Pros
  • Unsatisfactory
  • Look of the shoes
  • Gt 2000
  • Initial fit and comfort
  • Comfort
  • Shoe support
Cons
  • Quality
  • Durability
  • Customer service
  • Customer service
  • That nb shoes fall apart
  • Sole seperation and poor customer support

Asics and New Balance Most Positive Reviews

Top rated reviews
4

I bought the Nimbus Gel shoes....within 6 months the toe had worn out of one shoe and was starting on the other shoe. I...

5

Have owend NB for years no problems. I generaly purchase a pair a year and use old shoes to work in field and garden. S...

Asics and New Balance Most Critical Reviews

Lowest rated reviews
1

I have worn Asics for many years and over the last few years the quality of the product is now so poor they start to wea...

1

Bought a cross trainer. Sole layer on right shoe is now separating slowly after two months or normal use. More than 30 d...

Asics and New Balance Latest Reviews

Recent published reviews

I have purchased shoes form your vaishali store, but i have lost my invoice copy. As when i purchased those shoes there...

Read all 131 reviews
1

My problem was NOT resolved.

Read all 237 reviews

Asics and New Balance Products and Services

Most reviewed product and services
  • Asics Sneakers (39 reviews)
  • Asics Shoes (14 reviews)
  • Asics Customer Care (5 reviews)
  • New Balance Shoes (105 reviews)
  • New Balance Sneakers (37 reviews)
  • New Balance 608 Sneakers (5 reviews)