PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Asics and Brooks as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Asics
Brooks

Asics and Brooks Overview

Total reviews 163 3
Company responses 0 0
Issues resolved 2 0

Asics and Brooks Consumer Ratings

Rank
48 out of 250 in Sport Equipment and Accessories category
12 out of 250 in Sport Equipment and Accessories category
Customer service
36 in category
4 in category
Value for money
43 in category
5 in category
Exchange, Refund and Cancellation Policy
34 in category
5 in category
Warranty
33 in category
8 in category

Asics and Brooks Rating Details

Customer service
1.3 (74 reviews)
4 (1 review)
Reviewer's quote

...I would NEVER buy from them again as there is NO customer service. I paid a lot for these shoes and would like them to stand by their word..

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I actually problem-solved my own issue. Thanks.

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Value for money
1.6 (64 reviews)
4 (1 review)
Reviewer's quote

...How do I get my money or a different shoe???..

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No items

Exchange, Refund and Cancellation Policy
1.3 (64 reviews)
3 (1 review)
Reviewer's quote

ASCUS40865310 I will be filing a lawsuit against Asics for holding my refund for an order that was placed on June 21, 2020 and return on August 4, 2020 because I could not get a hold of anyone who would return my emails to release my items to return, so I can get a return label. I paid to send my...

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No items

Warranty
1.4 (57 reviews)
3 (1 review)
Reviewer's quote

...Multiple emails have gone unreturned and there is apparently no working phone number at customer service or warranty..

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No items

Asics and Brooks Pros and Cons

Pros
  • Unsatisfactory
  • Look of the shoes
  • Gt 2000
No votes
Cons
  • Customer service
  • Quality
  • Less than 2 months
No votes

Asics and Brooks Most Positive Reviews

Top rated reviews
4.3

Asics is a joke if you need help of ANY KIND.
Their lack of any CS at all is comical. They act like sending them an email...

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3.3

I actually problem-solved my own issue. Thanks.

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3.9

I bought the Nimbus Gel shoes....within 6 months the toe had worn out of one shoe and was starting on the other shoe. I...

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No votes

Asics and Brooks Most Critical Reviews

Lowest rated reviews
1

I have worn Asics for many years and over the last few years the quality of the product is now so poor they start to wea...

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No votes
1

And this is what they said ''in a nut shell'' I complained about the $100 shoes that I bought in grand rapids, mi. I sho...

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No votes

Asics and Brooks Latest Reviews

Recent published reviews
1.2

I returned an order within all the criteria this company stated. I am still waiting two weeks later for my refund. They...

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No votes

Ordered addiction 13 from amazon and returned. Have worn addiction 12 and ordered same size in addiction 13.
Brooks, what...

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1

I made the mistake of purchasing Gel Kayano 26 shoes and found that they no longer have any support for overpronation is...

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No votes

I was reluctant to purchase Brooks Glycerin 10 shoes at 152.00 but after trying them on it seemed like a good idea....

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Asics and Brooks Products and Services

Most reviewed product and services
  • Asics Sneakers (42 reviews)
  • Asics Shoes (18 reviews)
  • Asics Shipping Service (7 reviews)
  • Brooks Shoes (3 reviews)
  • Brooks Addiction Shoes (1 review)