PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cebu Pacific and Asiana Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cebu Pacific
Asiana Airlines

Cebu Pacific and Asiana Airlines Overview

Total reviews 16 6
Company responses 0 0
Issues resolved 0 0

Cebu Pacific and Asiana Airlines Consumer Ratings

Rank
70 out of 456 in Transport category
82 out of 456 in Transport category
Website
66 in category
138 in category
Price Affordability
57 in category
116 in category
Exchange, Refund and Cancellation Policy
129 in category
20 in category
Customer service
24 in category
22 in category

Cebu Pacific and Asiana Airlines Rating Details

Website
2 (5 reviews)
1.3 (3 reviews)
Reviewer's quote

I have asked them for a refund and its been more than half a year and I didn't receive any feedback at all.

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I have tried for three days to get through on their one phone number(800-227-****) to no avail. The recorded message says they're experiencing high call volume, but nobody ever answers. Sometimes its says they're experiencing extremely high call volume at the moment, and then just disconnects the...

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Price Affordability
2.5 (4 reviews)
2 (2 reviews)
Reviewer's quote

We were notified that a refund had been processed on March 23rd due to Covid-19 flight cancellations. Until now, the refund has not reached our Credit Card Centre. Thank you.

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All happened the last week of october in this year, I was going to incheon from Rome, and I was in the raw qaiting for checkin...there was an asiatic man with glassesand ugly voice, continuosly pushing people back of the line, even if they were not over the line....all people was disgusted by him...

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Exchange, Refund and Cancellation Policy
1 (4 reviews)
2.7 (3 reviews)
Reviewer's quote

i have been calling cebpac hotline 702****, however, there is no number to press regarding solely for the refund concerns, i am always directed either to the chat robot who will reply only on a specific subject that he displays on the screen OR i have to send my message on your facebook account. I...

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now AFTER i bought the ticket and am rady for the return leg they refuse to provide a hotel room citing a change in policy. I guess I am lucky they didn't raise the price-otherwise i would be expected to pay again. apparently the review is too short so i am now adding words words words words words...

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Customer service
2 (4 reviews)
2.3 (3 reviews)
Reviewer's quote

...She was very ignorant, unprofessional, disgraceful,l bad service and incompetent. I ended up paying for Philpine pacific Airlines. It took too long and very disappointed with Cebu-Pacific Airlines..

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No items

Cebu Pacific and Asiana Airlines Pros and Cons

Pros
  • Cheap promos
  • All the staff in the airport of rome and on the plane
Cons
  • Terrible customer service
  • Horrible service and cancel promo flights bait and switch
No votes

Cebu Pacific and Asiana Airlines Most Positive Reviews

Top rated reviews
4

We were notified that a refund had been processed on March 23rd due to Covid-19 flight cancellations. Until now, the...

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No votes
3.5

Well I dont look for things to complain about but Cebu Pacific are just about the worst "Air Line" that I have had the...

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No votes

Cebu Pacific and Asiana Airlines Most Critical Reviews

Lowest rated reviews
1

I landed in HONG KONG and they do not have Transfer station inside the Hong Kong International Airport. My plane going...

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1

i bought a roundtrip ticket on asiana from the USA to Philippines. the price included a hotel room on the return leg. no...

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1

My flight to Hong Kong was canceled by the airline in January and they still have not given my credit card a reversal...

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1.8

I have tried for three days to get through on their one phone number(800-227-****) to no avail. The recorded message...

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Cebu Pacific and Asiana Airlines Latest Reviews

Recent published reviews
1

i have been calling cebpac hotline 702****, however, there is no
number to press regarding solely for the refund concerns...

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No votes

Cannot call in the number

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1

Good cebu facific I would like to ask about my ticket 31 DECEMBER 2020 it is cancelled flight ref. No. IGBCGG but why...

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No votes

Need some information / need to talk to customer service

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Cebu Pacific and Asiana Airlines Products and Services

Most reviewed product and services
  • Cebu Pacific Flight Booking (5 reviews)