PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashro and Midnight Velvet as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashro

Ashro

Has Verified Representatives
2.3
Midnight Velvet

Midnight Velvet

Has Verified Representatives
2.7
Ashro
Midnight Velvet

Ashro and Midnight Velvet Overview

Total reviews 193 241
Company responses 42 60
Issues resolved 0 1

Ashro and Midnight Velvet Consumer Ratings

Rank
268 out of 2097 in Footwear and Clothing category
178 out of 2097 in Footwear and Clothing category
Customer service
247 in category
134 in category
Product or Service Quality
348 in category
147 in category
Exchange, Refund and Cancellation Policy
298 in category
148 in category
Website
420 in category
239 in category

Ashro and Midnight Velvet Rating Details

Customer service
1.7 (73 reviews)
2.2 (70 reviews)
Reviewer's quote

...To add insult to injury, one of Ashro's Representative mentioned that if I want to pay the $12 through Customer Service there would be a $2. 00 fee!!!! THEY ARE MONEY HUNGRY and couldn't care less about their consumers. I paid the $12 online...

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Customer service was unable to assist me and told me to call back later to talk to someone else..

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Product or Service Quality
1.8 (67 reviews)
2.6 (62 reviews)
Reviewer's quote

*Warning: Don’t ever purchase ANYTHING from this company!! I ordered a dress from Ashro, the dress was ok good quality but I would receive bill after bill after bill..

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I received two hard Inquiries and I called customer service and was placed on hold for ten minutes and after holding was disconnected. I decided to send a certified letter to them requesting that they explain why I had two hard Inquiries one on 11-16-18 and 2-8-19, when I've a credit limit of...

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Exchange, Refund and Cancellation Policy
1.5 (66 reviews)
2.1 (51 reviews)
Reviewer's quote

...I would like to inform any customers that are making purchases to be aware of the hidden shipping policy that you will be responsible for paying on returned items. UNHAPPY CUSTOMER..

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i returned 5 items, just checking on refund ..

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Website
2.2 (65 reviews)
2.9 (68 reviews)
Reviewer's quote

For the past two months their website has not been processing payments and provides an error message to check back later. I've been trying to pay my bill online for several weeks and keep getting the same message. I am not always able to mail in a payment or pay via telephone due to my current life...

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No Complaint just want to information on the return

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Ashro and Midnight Velvet Pros and Cons

Pros
  • No pros
  • Unique clothes
  • Got my order wrong
  • Dislike
  • Products are ok
  • Love their clothes
Cons
  • Poor customer service
  • Return policy
  • Customer services reps and supervisor
  • Customer service
  • Credit department
  • Not helpful or honest with problems

Ashro and Midnight Velvet Most Positive Reviews

Top rated reviews
5

Love, love ashro clothing, and hats. So far I am completely satisfied.

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5

Good company love them, honest company.

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5

I have ordered things from ashro before and never had a problem but thanks for the heads up i will make sure i remember...

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5

Love all items in catalog!!! Also would love love to purchace VL 650686 Heirloom Rose Comforter...Got to have it.ASAP....

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Ashro and Midnight Velvet Most Critical Reviews

Lowest rated reviews
1

Ashro is a dirty low down business and are full of tricks.They are connected to 3or4 other stores which is actually one...

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1

Midnight Velvet continues to charge me after I have paid the balance. I will never use this company again! Please check...

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1

I have been ordering from Ashro for over 10 years. Recently, I was appalled to discover that Ashro accessed my credit...

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1

I've been a customer of Midnight Velvet and their sister companies Through The Country Door and Seventh Avenue for over...

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Ashro and Midnight Velvet Latest Reviews

Recent published reviews
No votes

Being transferred all around the company. I was on the phone for an hour & about 30 minutes that's too long. I made...

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4.4

No Complaint just want to information on the return

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No votes

I am waiting for my order Dancing Queen tee shirt and it hasnt arrived. Checked my bank account and billed $25.98 on...

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4.2

I was not upset about anything. Have a good time shopping.

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Ashro and Midnight Velvet Products and Services

Most reviewed product and services
  • Ashro Clothing (24 reviews)
  • Ashro Customer Care (15 reviews)
  • Ashro Dress (12 reviews)
  • Midnight Velvet Account (32 reviews)
  • Midnight Velvet Customer Care (18 reviews)
  • Midnight Velvet Shipping Service (9 reviews)