PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashro and DressLily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashro

Ashro

Has Verified Representatives
2.3
DressLily

DressLily

1.8
Ashro
DressLily

Ashro and DressLily Overview

Total reviews 193 3438
Company responses 42 0
Issues resolved 0 14

Ashro and DressLily Consumer Ratings

Rank
270 out of 2100 in Footwear and Clothing category
508 out of 2100 in Footwear and Clothing category
Customer service
244 in category
294 in category
Product or Service Quality
345 in category
343 in category
Exchange, Refund and Cancellation Policy
296 in category
297 in category
Website
420 in category
429 in category

Ashro and DressLily Rating Details

Customer service
1.7 (73 reviews)
1.5 (1310 reviews)
Reviewer's quote

...To add insult to injury, one of Ashro's Representative mentioned that if I want to pay the $12 through Customer Service there would be a $2. 00 fee!!!! THEY ARE MONEY HUNGRY and couldn't care less about their consumers. I paid the $12 online...

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...Many of their items are very cute and I am very fond of them, but their customer service is absolutely atrocious. Two of my items did not fit and trying to send them back was awful. You have to pay for your own return shipping, no shipping lable is provided...

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Product or Service Quality
1.8 (67 reviews)
1.8 (1165 reviews)
Reviewer's quote

*Warning: Don’t ever purchase ANYTHING from this company!! I ordered a dress from Ashro, the dress was ok good quality but I would receive bill after bill after bill..

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I need the return address!!!!unreal trying to get a hold of customer service!!!terrible..

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Exchange, Refund and Cancellation Policy
1.5 (66 reviews)
1.5 (1135 reviews)
Reviewer's quote

...I would like to inform any customers that are making purchases to be aware of the hidden shipping policy that you will be responsible for paying on returned items. UNHAPPY CUSTOMER..

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...They refuse to refund and the product has not arrived. Every time I contact them they ask me to wait patiently for another 5-7 days..

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Website
2.2 (65 reviews)
2.1 (1296 reviews)
Reviewer's quote

For the past two months their website has not been processing payments and provides an error message to check back later. I've been trying to pay my bill online for several weeks and keep getting the same message. I am not always able to mail in a payment or pay via telephone due to my current life...

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...They only have a few items on their website - I am not interested in any of them. Then they have this big disclaimer on their website about delays caused by the Chinese New Year. There are other and better companies to do business with...

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Ashro and DressLily Pros and Cons

Pros
  • No pros
  • Unique clothes
  • Got my order wrong
  • Good pricing
  • Cute clothes
  • Product is cute
Cons
  • Poor customer service
  • Return policy
  • Customer services reps and supervisor
  • Awful customer service
  • Fact i did not get my stuff
  • Stole money

Ashro and DressLily Most Positive Reviews

Top rated reviews
5

Love, love ashro clothing, and hats. So far I am completely satisfied.

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5

I ordered a dress and a shirt. The shirt was way too big and the dress had *** that was visible. I messaged them and...

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5

I have ordered things from ashro before and never had a problem but thanks for the heads up i will make sure i remember...

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5

Bought a swimsuit it is the worst quality shapeless rag I have ever seen!! Stitching and finishing awful!!

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Ashro and DressLily Most Critical Reviews

Lowest rated reviews
1

Ashro is a dirty low down business and are full of tricks.They are connected to 3or4 other stores which is actually one...

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1

I ordered a couple of items from them, the items looked NOTHING like the image. They were made from extremely cheap,...

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1

I have been ordering from Ashro for over 10 years. Recently, I was appalled to discover that Ashro accessed my credit...

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1

I stumbled upon Dresslily and thought it was a dream come true. The clothes were beautiful and not very expensive. I fou...

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Ashro and DressLily Latest Reviews

Recent published reviews
No votes

Being transferred all around the company. I was on the phone for an hour & about 30 minutes that's too long. I made...

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No votes

No order after 3 wedlock Imo pissed call me at +18706564407

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No votes

I am waiting for my order Dancing Queen tee shirt and it hasnt arrived. Checked my bank account and billed $25.98 on...

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No votes

Customer service at dersslily are a joke they will not look up the transactions i had unauthorized charges on my debit...

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Ashro and DressLily Products and Services

Most reviewed product and services
  • Ashro Clothing (24 reviews)
  • Ashro Customer Care (15 reviews)
  • Ashro Dress (12 reviews)
  • Dresslily Shipping Service (689 reviews)
  • Dresslily Dress (237 reviews)
  • Dresslily Clothing (196 reviews)