PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lane Bryant and Ashley Stewart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lane Bryant
Ashley Stewart

Lane Bryant and Ashley Stewart Overview

Total reviews 147 65
Company responses 0 0
Issues resolved 1 0

Lane Bryant and Ashley Stewart Consumer Ratings

Rank
330 out of 2103 in Footwear and Clothing category
284 out of 2103 in Footwear and Clothing category
Customer service
196 in category
246 in category
Exchange, Refund and Cancellation Policy
124 in category
227 in category
Diversity of Products or Services
357 in category
314 in category
Website
279 in category
264 in category

Lane Bryant and Ashley Stewart Rating Details

Customer service
1.9 (69 reviews)
1.7 (20 reviews)
Reviewer's quote

...needless to say I will not be doing business with your company anymore because of your horrible customer service I will spend my money at Torrid. Thank you Leslee Davis ..

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...And now they are telling me my tables are damaged! Do NOT BY FROM HERE!!!! Horrible customer service!!!..

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Exchange, Refund and Cancellation Policy
2.4 (65 reviews)
1.8 (18 reviews)
Reviewer's quote

...Let alone a refund. End result hours spent on calls to UPS, Lane Bryant, Capita one, emails also. I paid for 5 articles kept 2 when marked undeliverable I could have paid for 3 and kept 5...

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...I read your letter that says at that without their riginal receipt that you would exchange it or give a gift card at the lowest rate available. I did not want money I just wanted to 26 waist pants and a bigger shirt. I need someone a district manager..

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Diversity of Products or Services
2.4 (62 reviews)
2.6 (18 reviews)
Reviewer's quote

...I can't continue to spend my money on products that keep breaking..

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Good morning: I received a birthday coupon for 20% off of my purchase. My birthday was 8/27. I visited my local Ashley Stewart store in Cincinnati, Ohio on Monday, 9/7/2020 to use my coupon. It was the first opportunity that I had to get to a store with work and Covid-19. I picked out 5 items and...

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Website
2.6 (60 reviews)
2.8 (20 reviews)
Reviewer's quote

...They say upon approval you get $20 off your first order (which btw per their website, there are no limitations to this $20 discount). After approval, gathering my items, my coupon, at checkout..

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Ashley Stewart can't even change an order before it's even shipped out so I was told to order another $100 worth of clothes in the size I need THEN return the others when they arrive lol...They got mad about my complaint and deleted my AS ORDERS profile on their website!! Any and all mistakes on...

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Lane Bryant and Ashley Stewart Pros and Cons

Pros
  • Love way it does fit and feel
  • Bra was amazing
  • Helpful staff in store
  • Sometimes have quality pieces
  • Nice dressed
  • Nice pieces
Cons
  • Sloppy tacky customer service
  • Customer service
  • Lack of color choice and cheaply made
  • Improve customer service and product quality
  • Customer service reps are rude and inexperienced
  • Customer service and policies

Lane Bryant and Ashley Stewart Most Positive Reviews

Top rated reviews
5

My name is Angela Davis of Brooklyn, NY.
My complaint is concerning your denim jeans, the discomfort for me as a custom...

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5

Send me the wrong size order 14/16 got 22/24 I need this dress for a funeral next weekend if not going to be here on...

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5

I have purchased bras from you guys for over twenty years. Lately the quality is just terrible. I wash on delicate in a...

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5

I made a purchase of over $100.00 and had to carry my items out of the store in a garbage bag. The manager was...

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Lane Bryant and Ashley Stewart Most Critical Reviews

Lowest rated reviews
1

I have a concert that I'm going to tonight and I went online and ordered a shirt and leggings Monday to wear since it...

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1

I keep waiting to talk to someone but no answer

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1

I paid for 2 eay shipping. NOW im told it will be here on day 4!!! The service is HORRIBLE and your rep was RUDE. I...

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1

I Placed an order on 8/27/18. With a 5-7 business day turn around(order should have arrived no later that 9/5, 9/6 due...

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Lane Bryant and Ashley Stewart Latest Reviews

Recent published reviews
1.2

They take your money your stuff come in one article at a time and by the time the last one arrives it was marked...

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1

My package was supposed to be here today and I just go a email say delivery attempted. I waited all day and no package....

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1

On July 28,2020 myself and my daughter visited the franklin park store in Toledo Ohio the sales clerk followed us...

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No votes

I have misplaced my credit card and request a replacement sent to my address.
Dianna P. Smith
2978 Maryland Ave. Apt #A
Col...

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Lane Bryant and Ashley Stewart Products and Services

Most reviewed product and services
  • Lane Bryant Customer Care (21 reviews)
  • Lane Bryant Bra (15 reviews)
  • Lane Bryant Manager (14 reviews)
  • Ashley Stewart Customer Care (10 reviews)
  • Ashley Stewart Shipping Service (5 reviews)
  • Ashley Stewart Gift Card (1 review)