PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Jewels and The Bradford Exchange as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Jewels
The Bradford Exchange

Ashley Jewels and The Bradford Exchange Overview

Total reviews 355 1439
Company responses 0 0
Issues resolved 4 10

Ashley Jewels and The Bradford Exchange Consumer Ratings

Rank
208 out of 856 in Jewelry and Accessories category
105 out of 856 in Jewelry and Accessories category
Customer service
105 in category
74 in category
Delivery Service
120 in category
74 in category
Website
172 in category
113 in category
Exchange, Refund and Cancellation Policy
111 in category
63 in category

Ashley Jewels and The Bradford Exchange Rating Details

Customer service
1.4 (156 reviews)
1.7 (473 reviews)
Reviewer's quote

MY ORDER WAS DAMAGED, SMASHED & BROKEN INTO PCS!! THE CUSTOMER SERVICE PHONE #1-80*-***_**** IS NOT IN SERVICE!! *** AM I SUPPOSE TO TALK TO SOMEONE LIVE?? I WANT A FULL REFUND FOR $28. 94 FOR THE PRODUCT & $. 58 INTL SERVICE CHARGE!! CAN...

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No customer service whatsoever! Try to cancel a subscription or return an item for a refund and you are given the run around and ending up nowhere! Try to e-mail them from their site and it won't even send because it keeps giving you an error msg. that your postal code should be 6 characters. No...

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Delivery Service
1.3 (138 reviews)
2.1 (388 reviews)
Reviewer's quote

...& BROKEN INTO PCS WHEN IT WAS DELIVERED TO ME ON JUNE 11, 2020!! THE CUSTONER SERVICE #1-80*-***-**** IS OUT OF SERVICE!! IVE SEND OUT OVER 10 OR MORE EMAILS & DIDNT GET ANY HELP @ALL!! IM REALLY, REALLY UPSET I HAVE TO GO THROUGH ALOT OF BS JUST TO GET HELP!! ALL I WANT IS MY FULL REFUND OF $28. 94 FOR THE PRODUCT...

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...When you call customer service, after a 20 minute wait, they can't help and reference another number. The person there, after another wait, disconnects after speaking jiberish..

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Website
1.7 (133 reviews)
2.3 (421 reviews)
Reviewer's quote

...I thought Facebook would not have ads for a total scame of a company on their website. I have also never placed an order where my receipt and purchase infor was done through Facebook IM. Shame on me for not checking reviews for this company before placing an order...

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Tried to order checks online, website EXTREMELY SLOW. Finally, got info placed into form, clicked on "continue" and order was blown away. Was able to retrieve order only to have the same thing happen...

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Exchange, Refund and Cancellation Policy
1.2 (128 reviews)
1.9 (364 reviews)
Reviewer's quote

I asked to cancel the order because your price went down then I get something it says it’s gonna ship in 3 to 4 weeks I send a cancellation and I’ll send it shipped I’m calling PayPal to dispute this I am very upset your phone number doesn’t even work either..

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...Order was placed since Sept 10 2020 and has yet to be mailed, requesting refund. Being rip-off by $121. 24Sta..

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Ashley Jewels and The Bradford Exchange Pros and Cons

Pros
  • Disgusting
  • Complete sham
  • Product i ordered but will probably never see it in person
  • Unique items
  • Products are of good quaility
  • Product
Cons
  • Terrible customer service
  • Very poor customer service
  • Lack of response to my complaint
  • Customer service
  • Failure to honor guarantee
  • Customer service follow up

Ashley Jewels and The Bradford Exchange Most Positive Reviews

Top rated reviews
5

I've ordered 2 rings from Ashley Jewels and altho they've taken a while to get here as have come from China they've...

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5

I purchased a ring from this company and was totally disappointed when I received the item. The ring that is on the...

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5

Placed my order on 5/13/16 and recived it today 5/26/16.
Very pleased and will order from them again soon!

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5

I purchased at least two men's rings from the Bradford Exchange and received my rings in a relatively timely manner. The...

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Ashley Jewels and The Bradford Exchange Most Critical Reviews

Lowest rated reviews
1

I ordered and paid for an item from Ashley Jewels after seeing it advertised on their website and facebook page. The...

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1

Took me for $114.00. Keep getting post card delayed another 2 months. 877-903-**** for a refund. Options are in...

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1

I had ordered online via their Facebook advert over four weeks ago. Nothing received - emailed them numerous times and t...

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1

We were signed on to receive a monthly addition to a train set. We were unable to stop the shipments from coming once we...

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Ashley Jewels and The Bradford Exchange Latest Reviews

Recent published reviews
1

HO ORDINATO 3 COSE E DOPO AVER ATTESO 2 MESI, UNA SOLA E 'GIUSTA. UNA MANCA E UNA E 'TOTALMENTE SBAGLIATA

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No votes

To: pissedconsumer.com
Thank you for your response to this concern, however, let me be clear about this:
1. I am not a pis...

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No votes

Ordered a birthstone necklace, engraved. Never received confirmation of order or tracking number. My account was...

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1

I call because I ordered a ring for my wife a couple of years ago. They sent me the ring and the names weren't right on...

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Ashley Jewels and The Bradford Exchange Products and Services

Most reviewed product and services
  • Ashley Jewels Shipping Service (126 reviews)
  • Ashley Jewels Bracelet (18 reviews)
  • Ashley Jewels Ring (10 reviews)
  • The Bradford Exchange Shipping Service (194 reviews)
  • The Bradford Exchange Ring (133 reviews)
  • The Bradford Exchange Check (29 reviews)