PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Jewels and Pictures On Gold as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pictures On Gold

Pictures On Gold

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3.3
Ashley Jewels
Pictures On Gold

Ashley Jewels and Pictures On Gold Overview

Total reviews
334
203
Company responses
0
49
Issues resolved
4
3

Ashley Jewels was first mentioned on PissedConsumer on Nov 3, 2015 and since then this brand received 334 reviews. It is 131 reviews more than Pictures On Gold received since May 15, 2012. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Ashley Jewels customer support team and Pictures On Gold customer service.

Ashley Jewels and Pictures On Gold Consumer Ratings

Rank
189 out of 1164 in Jewelry and Accessories category
37 out of 1164 in Jewelry and Accessories category
Customer service
102 in category
28 in category
Delivery Service
120 in category
26 in category
Website
172 in category
48 in category

According to consumer ratings and reviews, Pictures On Gold ranks 152 points higher in the Jewelry and Accessories category than Ashley Jewels. People gave Ashley Jewels 1.4 stars for Customer service criterion in Jewelry and Accessories category and it is 206 points higher than the worst rated brand in this category. At the same time, Pictures On Gold was rated 3.3 stars for Customer service criterion in this category and it is 280 points higher than the worst rated brand in this category. If we look at Delivery Service criterion, than we see that Pictures On Gold has a higher rating than Ashley Jewels. Regarding Website criterion, consumers gave Ashley Jewels 1.8 stars and it is 56% worse than other in category. Pictures On Gold however was rated 3.4 stars and it is 84% greater than other in category.

Ashley Jewels and Pictures On Gold Rating Details

Customer service
1.4 (152 reviews)
3.3 (135 reviews)
Reviewer's quote

i emailed Ashly Jewels and told them what happened with my ring breaking after only having it for 4 days, and they told me i don't have to return the broken ring, but they are sending me a new one at no cost at all to me, i will have it in 4-5 days.They responded quickly and is taking...

Barbara W

I asked the rep on the phone if SHE would except this as a customer and then be told she had to pay the restocking fee and shipping(when they sent me a label) SHE even said NO! So why would you expect a customer to? The product DID NOT like the website. So it’s not my fault and I would like a FULL...

PissedConsumer1610140
Delivery Service
1.3 (135 reviews)
3.6 (128 reviews)
Reviewer's quote

I was having some trouble with my item because there is no movement with my tracking and I need to email their customer service and they told me that my item was lost in transit upon delivery. I'm worried because I really need the item as soon as possible, gladly they were capable and able to help...

Aylani

...Fast delivery. When I received the pendant i could not believe this pendant cost me over $ 300. It was very thin( I could bend in half if i wanted to) size of a quarter and small bail which looks big in the ad photo...

John C
Website
1.8 (128 reviews)
3.4 (129 reviews)
Reviewer's quote

...I thought Facebook would not have ads for a total scame of a company on their website. I have also never placed an order where my receipt and purchase infor was done through Facebook IM. Shame on me for not checking reviews for this company before placing an order...

Bradie

This is my first Time shopping off of their website and when I tell you everything was such a great experience for me the shipping was excellent I received it on time and in good packaging condition the picture I gave them went from a good picture to one of the best pictures of my kids that I’ve...

Tiara M

Ashley Jewels and Pictures On Gold Pros and Cons

Pros
  • Complete sham
  • Disgusting
  • Necklaces
  • Entire ordering process and loved the finished product
  • Workmanship
  • Quality
Cons
  • Terrible customer service
  • Very poor customer service
  • Lack of response to my complaint
  • Cheap poor quality for expensive price
  • Poor customer service
  • Poor quality and worse customer service

Ashley Jewels and Pictures On Gold Most Positive Reviews

Top rated reviews
5

I've ordered 2 rings from Ashley Jewels and altho they've taken a while to get here as have come from China they've...

5

I am not sure why all the bad reviews. I understand things happen but I was shocked to see this. This company puts out...

Ashley Jewels and Pictures On Gold Most Critical Reviews

Lowest rated reviews
1

I ordered and paid for an item from Ashley Jewels after seeing it advertised on their website and facebook page. The...

1

I ordered a "create your own pendent on gold with an engraved picture.
I received the pendent in the mail and the penden...

Ashley Jewels and Pictures On Gold Latest Reviews

Recent published reviews

I ordered it three weeks ago and paid and the payment has gone through but still no sign of the necklace! I’m putting...

Read all 334 reviews

They say call but im going to cut my losses and not buy from this business again. Found a chain that the pendent fits...

Read all 203 reviews

Ashley Jewels and Pictures On Gold Products and Services

Most reviewed product and services
  • Ashley Jewels Shipping Service (123 reviews)
  • Ashley Jewels Customer Care (23 reviews)
  • Ashley Jewels Bracelet (16 reviews)
  • Pictures On Gold Locket (41 reviews)
  • Pictures On Gold Pendant (24 reviews)
  • Pictures On Gold Necklace (17 reviews)