PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Jewels and Pictures On Gold as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Jewels
Pictures On Gold

Ashley Jewels and Pictures On Gold Overview

Total reviews 355 221
Company responses 0 49
Issues resolved 4 3

Ashley Jewels and Pictures On Gold Consumer Ratings

Rank
208 out of 856 in Jewelry and Accessories category
41 out of 856 in Jewelry and Accessories category
Customer service
106 in category
28 in category
Delivery Service
121 in category
31 in category
Website
174 in category
53 in category
Exchange, Refund and Cancellation Policy
112 in category
38 in category

Ashley Jewels and Pictures On Gold Rating Details

Customer service
1.4 (156 reviews)
3.1 (147 reviews)
Reviewer's quote

MY ORDER WAS DAMAGED, SMASHED & BROKEN INTO PCS!! THE CUSTOMER SERVICE PHONE #1-80*-***_**** IS NOT IN SERVICE!! *** AM I SUPPOSE TO TALK TO SOMEONE LIVE?? I WANT A FULL REFUND FOR $28. 94 FOR THE PRODUCT & $. 58 INTL SERVICE CHARGE!! CAN...

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I called customer service who issue you me a return label and then I had to go to the post office during this pandemic and have the chain sent back. I did request the white gold chain and am for a discount because not only was the chain sent their fault, but I could not even present the gift to the...

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Delivery Service
1.3 (138 reviews)
3.4 (140 reviews)
Reviewer's quote

...& BROKEN INTO PCS WHEN IT WAS DELIVERED TO ME ON JUNE 11, 2020!! THE CUSTONER SERVICE #1-80*-***-**** IS OUT OF SERVICE!! IVE SEND OUT OVER 10 OR MORE EMAILS & DIDNT GET ANY HELP @ALL!! IM REALLY, REALLY UPSET I HAVE TO GO THROUGH ALOT OF BS JUST TO GET HELP!! ALL I WANT IS MY FULL REFUND OF $28. 94 FOR THE PRODUCT...

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...Im going to turn them over to my credit card to prove they even sent it and provide delivery signature confirmation..

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Website
1.7 (133 reviews)
3.3 (143 reviews)
Reviewer's quote

...I thought Facebook would not have ads for a total scame of a company on their website. I have also never placed an order where my receipt and purchase infor was done through Facebook IM. Shame on me for not checking reviews for this company before placing an order...

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...had to pay the restocking fee and shipping(when they sent me a label) SHE even said NO! So why would you expect a customer to? The product DID NOT like the website. So it’s not my fault and I would like a FULL...

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Exchange, Refund and Cancellation Policy
1.2 (128 reviews)
2.7 (127 reviews)
Reviewer's quote

I asked to cancel the order because your price went down then I get something it says it’s gonna ship in 3 to 4 weeks I send a cancellation and I’ll send it shipped I’m calling PayPal to dispute this I am very upset your phone number doesn’t even work either..

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...We are working on your refund. Working on it since May. This was after receiving the Locket in the pictures thats clearly dented...

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Ashley Jewels and Pictures On Gold Pros and Cons

Pros
  • Disgusting
  • Complete sham
  • Product i ordered but will probably never see it in person
  • Entire ordering process and loved the finished product
  • Attention to detail
  • Workmanship
Cons
  • Terrible customer service
  • Very poor customer service
  • Lack of response to my complaint
  • Cheap poor quality for expensive price
  • Poor customer service
  • Poor quality and worse customer service

Ashley Jewels and Pictures On Gold Most Positive Reviews

Top rated reviews
5

I've ordered 2 rings from Ashley Jewels and altho they've taken a while to get here as have come from China they've...

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5

I am not sure why all the bad reviews. I understand things happen but I was shocked to see this. This company puts out...

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5

Placed my order on 5/13/16 and recived it today 5/26/16.
Very pleased and will order from them again soon!

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5

We had a wonderful experience with pictures in gold when they made a custom police star pendent for my daughters 30th bi...

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Ashley Jewels and Pictures On Gold Most Critical Reviews

Lowest rated reviews
1

I ordered and paid for an item from Ashley Jewels after seeing it advertised on their website and facebook page. The...

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1

I ordered a "create your own pendent on gold with an engraved picture.
I received the pendent in the mail and the penden...

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1

I had ordered online via their Facebook advert over four weeks ago. Nothing received - emailed them numerous times and t...

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1

"THE WORST PLACE EVER TO TRY AND BUY SOMETHING! HERE'S THE ACTUAL BBB HISTORY FOR MY ON-GOING ORDEAL:

I purchased a locke...

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Ashley Jewels and Pictures On Gold Latest Reviews

Recent published reviews
1

HO ORDINATO 3 COSE E DOPO AVER ATTESO 2 MESI, UNA SOLA E 'GIUSTA. UNA MANCA E UNA E 'TOTALMENTE SBAGLIATA

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1

This company continues to ignore my $300 purchase for a pendant. Do not use them! They want you to file a police report...

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No votes

Ordered a birthstone necklace, engraved. Never received confirmation of order or tracking number. My account was...

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No votes

My order was supposed to be shipped to a relative in time for her birthday, but was shipped to me instead. I contacted...

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Ashley Jewels and Pictures On Gold Products and Services

Most reviewed product and services
  • Ashley Jewels Shipping Service (126 reviews)
  • Ashley Jewels Bracelet (18 reviews)
  • Ashley Jewels Ring (10 reviews)
  • Pictures On Gold Locket (43 reviews)
  • Pictures On Gold Pendant (24 reviews)
  • Pictures On Gold Necklace (18 reviews)